My wife and I first visited CRANWELL July 2012 as we attended several performances at Tanglewood. Awesome experience that encouraged me to come back this year (2-6 August). Everything in 2012 was great but on our return visit it became quickly apparent that something was amiss. The CRANWELL brand soaps, shampoo, conditioner, and lotions had have been replaced by some unknown brand that I would expect to see in a Dollar General store. In the spa, fitness, and rooms it is quite evident that upkeep maintenance is not being performed.
Our interactions with the staff throughout the property was excellent with the lone exception of the Mansion event staff on Sunday. I noted that the temperature setting in the Grand Board Room was set at 60 and it was cold in the room (not in use at the time nor did it appear that it was going to be used Sunday). I passed this observation onto the staff and not only did they not thank me their body language indicated that my input was not desired (they literally said nothing to me).
I still think CRANWELL is a destination that one should put on their schedule to enjoy. I just hope that feedback like mine will motivate ownership/management to evaluate their current operating policies.
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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- Also Known As:
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Resort, Spa And Golf Club
- Cranwell Hotel Lenox
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox