I stayed here on a Serenity Sunday deal (low room rates and discount on spa services). The man at reception was not the friendliest and kept telling me of places without giving me directions. Room was not ready at first and when it was I had a much friendlier person at the reception desk who gave me a map.
The room was big and nice. Coffee and tea and a fridge. Bathroom was large as well and bright. As someone else mentioned, the TV was small (not a biggie). It was loud as it is an older building with little sound proofing and I was close to the stairs. I do not think that it is a 5 star hotel for the price, unless you get the discounted fare like we did.
The spa was 5 star, definitely. The staff was fantastic and there was not much that one could want for while there. There are lockers to leave your stuff in (though it was a covered walk from the hotel it was nice to have some stuff there) and robes and slippers to change into. The waiting "Quiet" room was so nice, I spent some time just reading there. The services and the staff were well worth the money, they truly pamper you. I also took advantage of the fitness center which was nice and clean.
Overall this is a great place, not a ton to do in the off season (not enough snow, yet cold) but very relaxing. I would not stay there unless I was going to the spa and would only stay with a discounted rate. Will go back
- Official Description (provided by the hotel):
- Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more less
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- Also Known As:
- Cranwell Resort, Spa & Golf Club Hotel Lenox
- Cranwell Resort, Spa And Golf Club
- Cranwell Hotel Lenox
- Cranwell Resort Lenox
- Cranwell Resort Anbd Spa Lenox