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“Decent spa, beautiful grounds but very pricey” 3 of 5 bubbles
Review of Cranwell Spa & Golf Resort

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Cranwell Spa & Golf Resort
Ranked #6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Decent spa, beautiful grounds but very pricey”
3 of 5 bubbles Reviewed November 15, 2012

I recently went away for a girls weekend to cranwell spa and booked one of their spa packages. From the beginning of the stay there seemed to be confusion about what exactly was involved in our package and what we were entitled to. My massage therapist she said it is often confusing for the staff because the marketing pr team send out these deals but don't always inform the staff of what they are. It was a beautiful place and very relaxing but at the same time I felt like we had to be on our toes the entire time to make we were getting what we had paid for. My only advice is to be extra wary of their "deals and packages" because there seems to be an overall lack of communication between the back office and their staff.

  • Stayed November 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank alig678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl P, General Manager at Cranwell Spa & Golf Resort, responded to this review, November 26, 2012
We regret that you encountered confusion with the Spa Package on your recent stay at Cranwell. We work as a team developing our packages and specials and strive to communicate all product offerings with every area and will reemphasize this information to the appropriate individual staff members. Thanks for your feedback as it is always important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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  • French first
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English first
Shelton, CT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 14, 2012

This is our third year visiting Cranwell to celebrate our wedding anniversary ... absolutely love Cranwell and the surrounding area! Thank you to all the staff for making our stay memorable year after year!!! For those that love the spa, definitely a must! Hoping to get back up for a visit with our children before the New Year.

Room Tip: For couples staying for the first time, make sure you book a room in the Mansion! Absolutely gorgeo...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SharonShelton_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 26, 2012
Happy Anniversary. Thank you so much for selecting Cranwell as the place to celebrate this special occasion every year. We look forward to seeing you on your return visit with the family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

I loved the Cranwell - it is gracious and welcoming and very very stylish. The check-inn staff were exceptionally friendly and helpful and the concierge super efficient. We stayed in a lovely room which was huge and stocked with lovely spa products for our use. The Spa is special and the Pub at the golf course serves lovely pub food that is really affordable. The Mansion is very grand and formal, and very well suited for a special occasion. Pricey but definitely worth the spoil!

Room Tip: All the rooms are lovely but the rooms in the mansion are more formal than the ones in the other bui...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IngeJHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 26, 2012
We enjoy hearing from guests who have the opportunity to experience a little of everything while here. Thanks for sharing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

Some girlfriends took our friend on a surprise outing there in celebration of her 50th birthday. The location is so easy to get to, yet you feel like you're miles from anything. The grounds are beautiful and peaceful. They have Sunday packages that are impossible to beat for value. Our rooms in Beecher Cottage were stunning and pristine. We did have a problem when somehow our dinner reservation for 7 went lost and we couldn't be seated for a while. While initially disappointed, we were given a round of drinks and a sumptuous appetizer platter. Our dinner was delicious and so was breakfast (the coffee cake is phenomenal). The spa is nice - the usual offerings and facilities, but well done and very clean. The indoor pool is large though and and unusual plus for lap swimmers. We felt all the staff were incredibly friendly and helpful. I will definitely go back.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lesroccario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 26, 2012
Happy Belated Birthday to your girlfriend. We’re glad you were able to take advantage of our Serenity Sunday special and are very pleased to learn that the staff took good care of you. When is the next birthday in your group so can all return to celebrate at Cranwell Resort?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

My new husband and I stayed here two days after our wedding. We were traveling back to Boston after having our wedding in upstate NY, and we wanted to stay somewhere nice and quiet that was on our route back to Boston. So glad we found out about Cranwell! Friends of ours mentioned their Sunday night special deal, which was an awesome deal - just $129 for the night. When we arrived, they upgraded us to a suite since we had mentioned we just got married. What a great surprise! We loved our room - very spacious and the king size bed was incredibly comfy. We had an amazing night's sleep - the first good night's rest we'd had in weeks, thanks to the busyness of wedding planning. Cranwell's property was gorgeous, the rooms were comfortable and clean, and the staff was incredibly friendly and welcoming. We had an all-around wonderful stay!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cbarber15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 8, 2012
Congratulations on your recent wedding. How wonderful that you found Cranwell to be your peaceful haven following all the festivities. Hopefully, you will return for many anniversaries to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

My friend of 35 years and I took a girlfriend trip and started it out by staying at Cranwell. First two nights were in the mansion - WOW! Second two nights were in Beechers Cottage. Both locations deserve a big thumbs up. Stunning views at both.The grounds were immaculate. Comfortable beds AND pillows. Used our spa credits with a massage and facial. Word to the wise though, if you expect to use spa credits for merchandise in the gift shop, don't. There is a difference in their brochures and what is done. One other bonus was a group of classic Jaguar car owners from the UK were there when we were. Beautiful vehicles.

Room Tip: If staying in the mansion ask for corner room of 202. Large, sunny, and a great choice. In Beecher...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StoneWiegman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 26, 2012
I’m so glad that you got to enjoy staying in two of our most historic buildings. Both the Mansion and Beecher’s Cottage were built in the late 1890’s. Beecher’s refers to Reverend Ward Beecher (brother of Harriet Beecher Stowe) who owned this property back in 1853. He once stood at the top of the hill where the Mansion stands today and proclaimed “From here I can see the very hills of heaven”. You saw those magnificent views that inspired him. I apologize for the confusion on the spa credit . We will be sure to clarify in our future copy that it applies to spa services only. Thanks again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plaistow, New Hampshire
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed November 4, 2012

Attended a conference at Cranwell. Beautiful property. Several of the buildings have no elevator. Walls turned out to be paper thin. Heard everything from the next room. Housekeeping staff was very disappointing. Took four calls, one personal visit and four hours to get our roon cleaned. Restaurant and bar staff were wonderful. The food was especially good, diverse and well prepared.

Room Tip: Make sure reservations is aware that you need an elevator.
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  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lawtraveler084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, November 5, 2012
We’re pleased that you enjoyed the food during your conference. We host a substantial number of groups throughout the year and we’re proud of the consistent quality of our banquet food and service. Your other comments are also being shared with the appropriate departments so that we can continue to improve our guest services. Thanks for taking the time and bringing these details to our attention. We hope you can return for some leisure time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cranwell Spa & Golf Resort

Property: Cranwell Spa & Golf Resort
Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox

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