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“Not As Expected”
Review of Rookwood Inn

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Rookwood Inn
Ranked #8 of 20 Lenox B&B and Inns
Certificate of Excellence
Reviewed October 7, 2012

We selected the Rookwood Inn in Lenox for our recent Berkshire vacation based on overwhelmingly positive Trip Advisor reviews, the location, and the Inn’s website. The website has pictures of a beautiful Victorian building, a bright living room with a roaring fire, bountiful looking breakfast and dessert displays, and a welcoming front porch. Unfortunately, the inn does not live up to the grandeur and beauty of the website photos. The outside is illuminated with fluorescent bulbs in the lanterns which cast a strange, unwelcoming glow on the property. The entry hall, living area, and dining room are dimly lit, unwelcoming and dingy looking. Stair and hallway carpeting is a mix of patterns and colors that are dizzying. Our room was small but well lit and clean except for the bedskirt which looked like it hadn’t been washed in a very long time. Breakfast is adequate but, again, not even closely resembling the photos on the website. The location of the Inn is great, our bed was very comfortable, and the staff’s recommendations for dinner were excellent. However, if we were to travel to the Berkshires again I would probably look for another place to stay.

  • Stayed: September 2012, traveled as a couple
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2  Thank newengland40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rookwoodinnkeeper, Owner at Rookwood Inn, responded to this reviewResponded October 11, 2012

We are very sorry that you felt that your visit did not meet your expectations. The porch lights are bright to assist guests' transition from the parking area which is not bright, to not shed too much light into guest rooms. Our entry, living and dining rooms are very well lit with period chandeliers and, in the case of the living room, with table lamps on each wall.

I am pleased to hear that you felt the rooms were clean, but am sorry that your dust ruffle was not up to your standards. We wash dust ruffles on a regular basis when we have a few days between reservations as we do not have extras. We will try to be more vigilant and perhaps purchase a few extras.

Our breakfasts during the summer and fall are almost always served buffet style because of the number of guests. Each day the hot entree is different and alternates between a sweet and a savory dish, At all times there is a fruit dish, yogurts and cottage cheese, cereals, and a bread product. These too are not the same each day, The photos show food plated on the tables. They are meant to convey an idea of what we serve. While your entree may have been different than the one in the photo it should have been just as delicious. During our quieter seasons we do serve a plated entree when we don't have a full house.

It is our sincere hope that our guests have a very enjoyable stay while at The Rookwood Inn. As always when there is something a guest needs or finds not to their liking, we suggest that it be brought to our attention as soon as possible while they are staying at the inn. This way we might be able to make adjustments which would make their stay more enjoyable.

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Reviews (175)
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83 - 89 of 175 reviews

Reviewed September 4, 2012

We visited the Berkshire over the long weekend and absolutely loved it. Amy was a great host, rooms, although a little small for the price, were well decorate, clean and well equipped. Each room has their own bathroom, which was amazing. The daily breakfast was great, made to order, with a variety of options.
The Inn itself i very well located, close to Tanglewood, we got to see Evanescence, and close to all other towns - Stockbridge, Lee, Pittsfield. Great eating placing here the in as well, walking distance to a fabulous food court with various restaurants and cafe
All in all, a great place to spent good relaxing time in the Bershires.

Room Tip: I rcvd 25% off each night cost since there was a special on bedandbreakfast.com
  • Stayed: September 2012, traveled as a couple
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Thank VanjaraK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

My wife and I spent 3 nights at the Rockwood Inn and loved it. Everyone was very friendly and helpful. Rooms were nice and very clean. The food each morning was wonderful and we couldn't wait until the next day to see what special treats would be waiting for us for breakfast. The cold drinks and sweets in the afternoon were also a very nice touch. Whenever we go back to the Berkshires we will definitely stay at the Rockwood Inn.

  • Stayed: August 2012, traveled as a couple
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2  Thank Tridad101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

Love the quiet, the convenience to Tanglewood and downtown Lenox. Breakfasts are delicious as is tea time!! Staff is very warm, welcoming and helpful. Friends and I have stayed at Rookwood several years.

Room Tip: Is there a bad room? Not to my knowledge. Just do you want to climb one or two flights of stairs?
  • Stayed: July 2012, traveled with friends
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Thank Arden D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

I am so sorry this is getting out so late, but my sister who lives in Boston, and myself, from Chicago, spent 3 lovely days the end of June, 2012 at the Rookwood Inn, in Lenox, Ma. My sister did most of the planning with Amy, the owner, who did not steer her wrong at all!!! Her suggestions for dinner, timing of events, and special exhibits going on, were all worth it.
My sister is a walker and I was taking an on-line computer class, so while she was out walking I was doing my work, and Amy even helped me out a few times!!!!
The staff was so nice, The breakfast was yummy, and they even put out an afternoon snack that hit the spot!!
The rooms were sweet, big enough for both of us, lots of hanging and drawer space, charming bed/breakfast with interesting collection of antiques, and floral wallpaper---and a great deck that made you meet many other guests. Easy access to town, or to highways to get where we wanted, and all I can say is it's a must place to stay in the Berkshires. What a delight!!!
Shop4u

  • Stayed: June 2012, traveled with family
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Thank shop4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

I stayed at The Rookwood Inn for nine wonderful nights. The staff was friendly and efficient and the breakfasts were unbelievable. Amy, the Innkeeper was a joy to be around and most helpful and our late night chats on the porch were fantastic. The Victorian feeling and antiques surrounding you brought me back to my childhood where my mom was an antique collector. The entire inn was beautiful, clean and lovely. Hope to return very soon. Thank you Amy for your time and friendship.

Room Tip: Rooms are all beautifully decorated and clean.
  • Stayed: June 2012, traveled with friends
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Thank sweet17111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rookwoodinnkeeper, Owner at Rookwood Inn, responded to this reviewResponded July 21, 2012

We're so happy you enjoyed your stay here at The Rookwood Inn! The porch is waiting for you!

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Reviewed January 30, 2012

Look at the website for rooms - we have stayed in the Silhouette room and the Sunrise room. Both were lovely and a good value. Silhouette: air-conditioned, 3rd floor, antiques-filled room perfect for a family or friends. Queen bed and twin bed, British armoire, private tiled bathroom with shower.

The food was fine - nothing special but the innkeeper is terrific at accommodating food sensitivities. All around good experience and value for the price.

While there check out Shakespeare & Company and stop by Spoons for a light lunch and a terrific bowl of homemade organic ice cream!

  • Stayed: August 2011, traveled as a couple
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Thank MoonlightRainSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rookwood Inn

Address: 11 Old Stockbridge Rd, Post Office Box 1717, Lenox, MA 01240-2415
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #8 of 20 B&Bs / Inns in Lenox
Price Range: $260 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rookwood Inn 3*
Number of rooms: 19
Official Description (provided by the hotel):
Fairytale Victorian Inn with 19 antique-filed guest rooms each with its own private bath, luxury amenities, Wi-Fi, AC and many with fireplaces. Great buffet breakfasts that are delicious and healthy. Ideal location in Lenox and the center of the Berkshires. Perfect for small weddings, reunions, small group meetings or just that special romantic getaway. ... more   less 
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