I booked a last minute 2 night stay at the Apple Tree Inn in order to attend a seminar at Kripalu. There was no lodging space available at Kripalu and the proximity of this inn made it a good second choice. Unfortunately the speaker I wanted to see cancelled the seminar 2 days before the scheduled start date. Kripalu refunded my fee entirely. The owner of Apple Tree was not as gracious. Even though my reservation at her Inn had been booked for less than 36 hours, she kept $25 of my deposit as a cancellation fee and will keep the remainder ($55) to be used only as a credit towards a future stay. So this will essentially be a waste of $80 as I am unlikely to stay there for any reason other than a Kripalu seminar and would normally try to stay on-site at Kripalu. This reservation was unusual due to the last minute booking.
As a CPA I can understand that the owner's business was negatively impacted by this cancellation, however, I believe the negative goodwill associated with this charge far outweighs the short term business loss. I feel as if I was charged $80 to have a reservation for 36 hr plus the disappointment of my seminar cancellation. The Inn owner is the only one that benefited from the cancellation and she didnt even have the courtesy to contact me directly. Instead I could only talk to a manager or via email. I consider this poor customer service and will stay at Kripalu or Ironwood Inn for my next seminar.
- Also Known As:
- Apple Tree Hotel Lenox