We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“horrible service”
Review of Firefly

Firefly
Ranked #27 of 60 Restaurants in Lenox
Cuisines: American
More restaurant details
Restaurant details
Good for: Business meetings, Local cuisine, Romantic
Dining options: Dinner, Late Night, Lunch, Reservations
Reviewed July 18, 2007

this was the worst service I've experienced in a restaruant. We had a party of 10, spent over $650 (tip was included) and had to wait over an hour for water refills, 30 minutes for bar drinks. And we were the only people in the restaurant.
With so many other great places to eat in Lenox I'll never return to the Firefly.

Thank vleboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (236)
There are newer reviews for Firefly
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

227 - 231 of 236 reviews

Reviewed July 9, 2007

We visited the Firefly on a quiet Sunday evening. It was warm with a pleasant breeze, so we chose to eat outdoors on the porch. Staff were friendly and welcoming. Our young waitress was knowledgeable about the menu and attentive to our needs. My husband had a tender and juicy angus burger with fresh crispy fries, and I had some delicious garlic mashed potatoes with grilled asparagus. Homemade desserts were excellent: a chocolate cake with a hint of spice, and a mixed-berry pie served warm with ice cream and fresh whipped cream. Overall a very pleasant and relaxing dining experience.

Thank SherylandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2007

Had drinks before dinner at the very comfortable bar. Was a relatively slow Saturday night in May. Decent service. Started with excellent ginger calamari and grilled caesar salad. Reasonably priced wine list. Entrees of duck (excellent) and pork (a little dry--would have been improved with an interesting sauce). Split a brownie sundae--light and delicious.
Definitely would return!

Thank alawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2006

The wine list was good - try the Screw Nappa Kappa (really not kidding) but DH's duck was overcooked. My halibut in chile sauce was good, nothing memorable. Service was fine but they forgot my french fries. But judging from the horror stories on this site, we got off really easily. I had one fantastic cosmopolitan and one horrible one. I was disappointed in the menu,
which our guide book stated that the was Asian fusian. But it was mostly steak, seafood, hamburger nothing very interesting. So we had an average meal, and wish we had checked this site first and had a great meal elsewhere.

2  Thank leafpeeper98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
New York, NY
14
Reviewed February 25, 2006

First, our waitress was clueless: there is a Wine Spectator citation at the hostess stand, yet our waitress knew nothing about any of the wines offered, and she also could not answer even the most basic questions about items on the menu. Next, the food took FOREVER to emerge from the kitchen (45 minutes for appetizers and then almost an hour after that for entrees???) and when it did arrive it was the wrong temperature and not especially good. Finally, the "manager" was completely oblivious to what was going on and was rather unpleasant when we, very politely, told her. There are too many other, really good, restaurants in the area; don't waste your time here.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Firefly also viewed

 
Lenox, Berkshires
Lenox, Berkshires
 
Lenox, Berkshires
 

Been to Firefly? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing