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“Food is great - poorly managed!” 3 of 5 bubbles
Review of Firefly

Firefly
Ranked #31 of 58 Restaurants in Lenox
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar scene, Business meetings, Romantic
Dining options: Lunch, Late Night, Dinner, Full Bar, Reservations, Seating, Serves Alcohol, Television, Waitstaff
New York, NY
Level Contributor
164 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Food is great - poorly managed!”
3 of 5 bubbles Reviewed July 22, 2014

Food is tasty and well prepared. The kitchen obviously can cook. The management needs to get a hold of the staffing including their wait staff and hostess. We have visited Firefly for the past four years during on Friday night prior to visiting day and found the wait for the food to be unacceptable. Our waitress was lovely and there was a young girl standing around really doing nothing certainly not helping her. The restaurant had lots of empty tables and the outside was very quiet so I'm not sure what happened. The pregnant front hostess was downright rude to start and then warmed up a bit but certainly not inviting. We met the owner of the restaurant and she didn't seem to be too interested with the back-up going on. We were told that there would be a long wait for food and the waitress couldn't put in any orders for at least 25 minutes. Not sure what to make of this all and not sure if we'll go back next year.

  • Visited July 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Zach84Jake62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Visitor rating
    50
    54
    40
    34
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sugar Grove, Illinois
Level Contributor
128 reviews
95 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“Excellent food & setting”
4 of 5 bubbles Reviewed July 19, 2014

The food was fabulous: Specials were grilled veal chop, Striped bass and sea scallops. All fresh and perfectly cooked with appropriate side dishes. Truffle parmesan fried are superb! Wine resonably priced

  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank WhereUg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern New Jersey
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“So nice - we ate there twice”
5 of 5 bubbles Reviewed July 17, 2014

Great meal in spite of it being a really busy Saturday night before a major Tanglewood concert. We had a lovely full meal and were out in time.
We noticed that that they also had lots of fun appetizers - great cocktails and lighter fare. We returned again during our stay for a much more casual dinner out on the porch. Both were excellent and delicious

Visited July 2014
Helpful?
Thank Wknout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“So so good”
5 of 5 bubbles Reviewed July 16, 2014

Went to Firefly before going to see a show at Shakespeare and it was fabulous! Although it was busy, the service was superb and the food was delicious! I ordered the mussels as my appetizer and the curry sauce was perfectly seasoned... My husband had the caprese salad and he was raving about that as well. We had the trout and the scallops (which were the special) and I'm not one to usually clean my plate but that night I most certainly did!!! Our server, Megan, was both attentive and knowledgable which made my decisions on what to order a lot easier..... Definitely going again, next time I'll try sitting outside on their porch

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank MrsBest80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, New Jersey
Level Contributor
106 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Average food, Poor service”
3 of 5 bubbles Reviewed July 5, 2014 via mobile

Very slow service. We let them know that we had theatre tickets and needed quick service. I had to flag the waiter down constantly to inquire as to when the food would be ready. Food was just OK.

Visited June 2014
Helpful?
Thank DiveNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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