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Days Inn - Lenox MA
Ranked #13 of 16 Hotels in Lenox
Reviewed September 3, 2013

We payed more than we would have liked to using Hotwire (a mistake). It was what one expects of a cheap hotel chain. Staff were friendly, beds okay, but the bathroom wasn't great. The toilet leaked from the handle if you flushed it more than once and the bathtub drain was so slow that I had to try and fix it myself! I am sure there are better hotels for a similar price.

  • Stayed: September 2013, traveled as a couple
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1  Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded September 4, 2013

Thanks for your review & congratulation to become a member of trip advisor.

if you make reservation through us there is a guarantee that you will receive Non Smoking room & two double bed or King bed room,as you mentioned mistake regarding hotwire I would likes to inform you that you did not make mistake if make reservation through hotwire there is no room type guarantee you can get smoking room or or one bed.

We take your comment serious & we will take address all your concern to management If mentioned during your stay then we would work with you & we will change your room to make your stay satisfactory.

Please come back again & give us opportunity to make sure that you would not have any concern regarding your room.

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245 - 251 of 342 reviews

Reviewed September 3, 2013

Based on the other reviews, I was hesitant to book a room. I needed a room for one night because we had tickets to Tangelwood. I was happy with our stay. We stayed in a basic non-smoking room with 2 double beds, a refrigerator & microwave. The motel offered free wifi and a simple complimentary continental breakfast that included make your own waffles. My kids enjoyed the outdoor pool.
The motel could offer a few extra towels, besides that I have no other complaints. A good value if you are paying less than $100.

  • Stayed: August 2013, traveled with family
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1  Thank Remay28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded September 4, 2013

Thank you for your kind words, and for being such a loyal guest at our hotel. And, thanks for being such a strong contributor to the community here at TripAdvisor. Travelers like you, who take the time to so often post reviews, are being so helpful to the traveling public.

"I was happy with our stay" word make big difference to our team.

I am glad you enjoyed our hospitality, because you read review about our motel and you go against review and made a reservation here.

Thanks again & see you next time.

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Reviewed September 3, 2013

The Days inn was good for our one night stay it was clean and had a brand new mattress and bedding. Not many ammenities but it was clean and that is all I can ask for.

When I checked in I asked the girl at the front desk for reccomendations for dinner and she said if you go into downtown Lenox we have a lot of restaurants she named off a couple others but said I have never eaten there but heard its good. We found something on our own.

In the morning the shower would not drain only one person could shower because we were afraid that it may overflow. I mentioned it at check out and the manager offred us another room to shower in.

  • Stayed: August 2013, traveled with family
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1  Thank razzms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded September 4, 2013

We especially appreciate your kind comments. And, we also appreciate the frequency of your sharing of your experiences here on Trip advisor. Taking the time to share your experiences is truly a gift to the traveling public.

"it was clean and had a brand new mattress and bedding" as you mentioned in review we recently did partial renovation at hotel.

I am happy to hear that our front desk team was honest to you regarding restaurant suggestions & in morning front desk person offered another room to take shower.

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Reviewed September 1, 2013

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Days Inn
2  Thank William C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded September 11, 2013

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Reviewed August 27, 2013

I think we were the first to sleep on the brand new mattress and sheets. Hubby said it was best sleep he ever got in a hotel!!

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Days Inn
1  Thank Dina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded August 29, 2013

Thank you for your very kind words about our hotel & appreciation like"it was best sleep he ever got in a hotel!!".
And, congratulations on becoming a reviewer on Trip Advisor. Thoughtful, articulate reviews - like yours - are a great assist to the traveling public, which looks to this site for guidance on finding the very best hotels, restaurants and things to do.
Share a common goal of delighting our guests so that we earn the return visits that are the foundation of our success.
We look forward to welcoming you back on your next visit to the Berkshires.

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Reviewed August 22, 2013

we first took a smoking room which was a huge mistake. it stunk and was filthy. The front desk said that these type rooms are usually rented out to transient working people who weren't so concerned about much but smoking in the room. we were moved to a more typical room an that was fine. I've never been in a room so dirty even when all rooms were smoking enabled many years ago. the bed in the first room was broken.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Days Inn
Thank Gerard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded August 29, 2013

We are delighted you enjoyed your stay. Thank you for the kind comments about the friendliness of our staff. We work diligently to have a team that truly enjoys serving our guests - and, we are pleased that was apparent to you.
As you noticed regarding smoking room you are right those rooms are for heavy smokers so smells bad but I glad our front desk staff work with you and change your room.

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Reviewed August 21, 2013

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Days Inn
Thank Jean B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
WynGuestRelation, Guest Relations Manager at Days Inn - Lenox MA, responded to this reviewResponded September 13, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn - Lenox MA

Address: 194 Pittsfield Rd, Routes 7 & 20, Lenox, MA 01240-2131
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #13 of 16 Hotels in Lenox
Price Range: $59 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn - Lenox MA 2*
Number of rooms: 59
Official Description (provided by the hotel):
Days Inn Lenox features Outdoor Swimming Pool, non Smoking rooms, High Speed Wireless Internet, Free Daybreak Breakfast, free newspaper and free parking. Every room has a microwave, refrigerator, Free wireless high speed internet access, 32 inch TVs with cable HBO, FREE local phone calls, iron, ironing board, coffeemaker and hairdryer. Extra amenities are ice Machine, Safe Deposit Box ($ 1.5 per night), Laundry, Smoke Detector, Toiletries available at the front desk, Rollaway Bed charge ($10 per night), Crib ($ 10 per night). Days Inn is close to Historic Lenox Village & Shakespeare & Company, Tanglewood 3 miles, Cranweill Spa & Golf Resort 4 miles, Laurel Lake 4 miles, The Mount 4 miles, Chesterwood Museum 11 miles, Butternut Ski 15 miles, Numerous outdoor activities and Easy Access to Route 7, Route 20, and Mass Pike (I-90). Pets are not allowed. ... more   less 
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Also Known As:
Days Inn Lenox Hotel Lenox
Lenox Days Inn

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