If it wasn't for the manager and his attempts to keep his customers satisfied this place would be less than average. There are some details that need to be worked out in this restaurant in a highly competitive tourist area but the management team does seem sincere in wanting satisfied customers. My concerns about what needs to change - a panini should come to the table grilled with the insides warm with the cheese melted. Mine was more like a cold chicken breast served between two pieces of toast. My companion sent her's back for grilling; I persevered. Emulsified dressing is fine but why does it need to come out as a paste? It doesn't; all the chef needs to do is whip it less. Our server was adequate, seemed to be over whelmed by the number of tables. The hostesses, besides looking pretty, weren't much for adding hearty welcomes nor seemingly interested in how the restaurant was functioning. The manager was a captain on a ship that was less than fully functioning; checking in with customers, trying to make amends as needed. (He comped our bill which was very generous, and we do intend on coming back to see if the place runs better on another visit.) Lenox is undoubtedly a tough place for restaurants, though the investors behind this place have previous experience in Lenox (Church Street Cafe) so even if Alta is slightly upscale they should know how to provide all customers with a satisfying experience. We may have been outliers, the place was full for lunch and when we attempted to get dinner reservations the day before they were booked. A few tweaks and this place could be exceptional, but the manager can't do it all. The kitchen, servers, and hostesses need to do their part.
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