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All reviewsfree cookiesbreakfast staffgreat place to stayfront desk staffthe breakfast areachain hotelrooms are largemain roadjiminy peakadirondack chairsconvenient locationyogurtexcellent stayking suitebeds were comfortableindoor poolminute drive
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Reviewed July 25, 2017

This hotel is located on the main street in Lenox. Yet it is set back so street noise is not and option. Motel is quite new and modern..very clean. Breakfast is quite abundant . Don't miss the bananas. The hotel had a lake in the back of the property. Enjoyable stay.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank jrich1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison D, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 27, 2017

Thank you jrich1027 for taking the time to review us. We are so happy to see that you had a great visit and found our location to be just as perfect as we do. I am glad to see that you mentioned our bananas. We love being able to bring a smile to our guest's faces at breakfast and they are a lot of fun.

Again, thank you. Come back and visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2017 via mobile

We recently stayed at this Hampton Inn. I've stayed at many Hampton Inns over the years because they are typically convenient, clean, provide breakfast and affordable. I will address each of these.

But, first, I don't understand the purpose of checking in online the day before. Usually, when you do that, the room is ready when you arrive. We arrived and had to wait until the front desk could confirm from housekeeping that the room was ready. What was the point of early online check in?

Convenient-for our purposes, I would have preferred to be closer to Stockbridge. Our friends were staying at the Red Lion Inn and it was a 15-20 minute drive every time we went into Stockbridge. Ok-I'll take responsibility for not taking that into account when booking the trip.

Clean-not sure how the housekeepers are trained here. Our bed was made but, that was it. Our empty coffee cups and empty sweetener packets were still where we left them when we returned to the room.

Breakfast-fortunately they had the waffle maker. The first morning, the "omelette" was so salty I couldn't eat it. The second day, the scrambled eggs had no flavor at all, even when topped with shredded cheese.

Affordable-uh, no. I am still trying to get over the sticker shock. My guess is that since it's reasonably close to the sights people want to see, they will charge whatever they want.

I am usually very happy at Hampton Inn hotels. I hope this one can get its act together, especially at this price point.

Stayed: July 2017, traveled with friends
4  Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison D, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 25, 2017

Dear Jane R,

Thank you very much for taking the time to share your thoughts about your recent stay with us. Our Digital Check-In feature allows our guests to choose the location of their room but does not guarantee an early check-in. We try to make all requests for an early check-in possible but sometimes it is beyond our control which is why we have a check in time of 3pm.

I have brought your comments regarding housekeeping to the attention of our Housekeeping Supervisor for her attentions. Please accept our sincere apologies.

Our complimentary breakfast must adhere to standards set by Hilton and although we do add some of our own touches and specials we are always happy to hear our guest's suggestions.

Again, thank you. We hope to see you again sometime soon. Safe travels!

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Reviewed July 20, 2017

The Hampton Inn and Suites was ideally located to visit Historic Lenox, Tanglewood, and Stockbridge. The staff is friendly and helpful. The guest rooms are comfortable and clean. The complimentary breakfast is plentiful.

  • Stayed: July 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank FRCurcio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison D, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 21, 2017

Dear FRCuricio, I want to thank you for taking the time to review us on TripAdvisor Your kind words will be shared with the entire team. Again, thank you. Come back and visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2017

This was our second stay here - coming each summer for 5 days to enjoy all that the Berskhires have to offer.
Rooms are clean, quiet, and roomy. The shower is a sizeable stall, with a Waterpik shower head which adjusts for different patterns.
There are adequate outlets available for recharging your electronics, and the standard free wi-fi worked well. There is a mini-fridge in the room for cold drinks, leftovers from all the dining opportunities.
A PriceChopper is within easy walking distance for food, heath needs, and alcohol purchases.
The free hot breakfast is good - pre-done omelets, hot and cold cereal, waffle maker, fruit, yogurt, breads and bagels, and your choice of regular, de-caf, and robust coffee, plus tea. Coffee and cookies are available 24/7.
The staff is extremely helpful and pleasant...there when you need them, and in the background when you don't.
The parking is adequate and easy access to the many building doors.
TIP: The driveway is easy to miss - the sign is set back from Route 20 & 7, and low to the ground. The hotel is not visible from the main road, but is down a paved driveway. This makes the hotel quieter, and not susceptible to the traffic on the main road. Your GPS will get you there, however.

  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Arnold F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison D, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 21, 2017

Thank you Arnold F for taking the time to share your thoughts about your recent stay with us. Your detailed review was a pleasure to read and we truly appreciate it. Please don't wait a whole year to come back and visit. The other seasons in the Berkshires are just as beautiful as the summer.

Thanks again. Take care and safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2017

Clean, spacious room and bathroom, very comfortable bed. Convenient complimentary breakfast. Small but clean and well enough equipped fitness room. Friendly, helpful and fun front desk staff. We would definitely return.

  • Stayed: July 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank franb142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison D, Front Desk at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 21, 2017

Thank you franb142 for reviewing us. We certainly do have a lot of fun here at the Hampton Inn and Suites and I am glad we were able to share some of that fun with you!

Again, thank you. Until next time...take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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