We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good place to stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 16 Hotels in Lenox
Certificate of Excellence
Framingham
Level Contributor
185 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
“good place to stay”
Reviewed July 15, 2014

We have stayed here before - years ago. Nicer hampton. good size room. only complaints are bed is getting a little saggy. is 6 years old if you check the label. also the AC is noisy going on and off. We put it on fan only all night and that helped. Fortunately not that hot out.

lighting in room is good. also bathroom light and exhaust fan are separate which is nice. prices are high but everything in this area is high in the summer.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Joanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

840 reviews from our community

Traveler rating
    595
    203
    34
    6
    2
See reviews for
274
320
42
101
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
framingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2014

This was our second stay at this hotel. The room was clean and the staff couldn't have been nicer. It was conveniently located and easy to get to. There was fresh fruit, cookies, and coffee available all day. Will likely return next year.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Guest Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 18, 2014
Dear Alan R,

Thank you for your review of our hotel! It's always a great compliment when guests go out of their way to let others know how much they enjoyed our hotel! I'm glad you enjoyed your stay, and we're looking forward to your next visit to the Berkshires!

Sincerely,

Rob Weisberger
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 14, 2014

Friendly staff, big clean rooms, and a nicely kept breakfast area made this an easy place to relax and enjoy the area. The hotel was in excellent condition, and the rooms and common areas were pristine. The big book of restaurant menus in the lobby was very helpful, and the staff made excellent recommendations, as well. High standards were met and exceeded at this welcoming property.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank VeteranTravelers14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Guest Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 18, 2014
Dear VeteranTravelers14,

What a wonderful review! Thank you so much for helping to spread the word! We are very proud of our hotel, so it's wonderful to see that we're exceeding expectations. We look forward to seeing you next time!

Sincerely,

Rob Weisberger
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Vermont
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 9, 2014

Not in the pretty part of Lenox, that is for sure. The hotel was way over-priced and the cooling system kept us up all night--very loud, kept going on and off. The breakfast included fake eggs. I usually don't complain about a hotel room, but in this case, for the price we paid, it was definitely not a good value or good experience.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank loriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Guest Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 10, 2014
Dear Loriel,

My name is Rob. I'm the Customer Service Manager here in Lenox. I wanted to first thank you for your review of our hotel. We are constantly striving to better our guests' experience and direct feedback, positive AND negative, is invaluable in our attempt to do so.
I was sorry to see that you were kept up by the A/C unit. I've called that problem to the attention of our Maintenance Manager and it will be next on his list. As for the location, I agree that the downtown area of Lenox is delightful. Unfortunately, that's the very reason you won't find any larger hotels there. I also see that you were unhappy with the eggs. We do try to go beyond the Hampton Standard and include as many options for breakfast as we can to accommodate every diet. I'm sorry we fell short this time around.
Again, thank you for your feedback. I hope you'll give us another shot the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenox, United States
1 review
Reviewed July 9, 2014

By far one of the best Hampton Inns I've stayed at. Very neat and clean. Staff couldn't have been more helpful. Great location, too! Convenient to all of the fun things to do in the Berkshires. Highly recommend this hotel.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Guest Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 17, 2014
Dear Susan,

I'm glad to see you enjoyed yourself! We're very proud of our hotel. Thanks for the recommendation!!! We'll see you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2014 via mobile

We came for the 4th of July James Taylor concert at Tanglewood. Wonderful room! Big, clean, great breakfast in the morning and very friendly staff.

Absolutely recommended. Even on the 4th of July weekend, staff was helpful and cheery, chatting with guests and making sure everything was good.

Stayed July 2014
Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Public Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 8, 2014
Dear David K,

It was such a great weekend! We’re glad to read you enjoyed it as much as we did! We hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 3, 2014

Hampton Inn was a really nice surprise. Nice big room with little kitchenette. The staff was very helpful and pleasant. Lots of good info on activities in the area. Although not in Lenox proper so easy to get to various places in the Berkshires. Definitely would stay again.

Room Tip: Get a room facing the back,
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank demandingdivatexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Guest Relations Manager at Hampton Inn & Suites Berkshires-Lenox, responded to this review, July 10, 2014
Dear Demandingdiva,

You don't sound so demanding! Thank you so much for your review of our hotel. Our staff works hard to see that every guest has a fantastic experience and we are always happy to see that our hard work pays off.
I'm glad you enjoyed the accommodations of your Studio Suite and also that you found the sunny side of not being in downtown Lenox.
Again, thank you for your review and we look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lenox
0.1 mi away
Yankee Inn
Yankee Inn
#6 of 16 in Lenox
534 reviews
0.4 mi away
Hilton Garden Inn Lenox Pittsfield
5.6 mi away
Black Swan Inn Berkshires, an Ascend Collection Hotel
Show Prices
Show Prices
Show Prices
3.6 mi away
Hotel on North
Hotel on North
#1 of 8 in Pittsfield
413 reviews
8.7 mi away
The Red Lion Inn
The Red Lion Inn
#1 of 1 in Stockbridge
994 reviews
3.1 mi away
Best Western Plus Berkshire Hills Inn & Suites
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Berkshires-Lenox? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Berkshires-Lenox

Property: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, MA 01240-2132
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Orbitz, Hilton Hotels Direct, Hotels.com, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Hampton Inn & Suites Berkshires-Lenox reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn And Suites Berkshires
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing