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“Great hotel in bucolic Lenox” 5 of 5 bubbles
Review of Hampton Inn & Suites Berkshires-Lenox

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 14 Hotels in Lenox
Certificate of Excellence
Westfield, New Jersey
Level Contributor
141 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great hotel in bucolic Lenox”
5 of 5 bubbles Reviewed December 16, 2013

We just returned from our second stay at this particular Hampton Inn. As always, we were warmly greeted and had a very easy/quick check-in. When entering the lobby, there was a delightful aroma of freshly baked cookies ready to be consumed and as always, hot coffee and tea available in the breakfast area.
Our room was all ready and spotless. Plenty of fresh towels and pillows.
Breakfast in the morning was your typical yogurt, hot and cold cereals (although I would rather have individual boxes), waffles, bagels, muffins and selected hot entrees. Also plenty of fresh fruit. They keep the breakfast area spotless and were replenishing the food whenever necessary.
This was a particularly snowy weekend and the hotel did a fantastic job keeping ahead of the snow and ice and it was very easy walking from your car.
Plenty of restaurants close by for take in or dining out. A few also deliver to the hotel.
The only negative, which I find a bit irritating, is the lack of towel bars. There is not one near the sink or near the tub/shower- would love to hear the rationale!! The towels would not stay wet and would be able to reuse if they were allowed to be hung up rather than just folded by the sink!!!
Other than that, a delightful stay with a top notch staff!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trudy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

Traveler rating
    562
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    32
    6
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 12, 2013

I stayed here for a wedding weekend in October. Great hotel great service. I was upgraded to a suite as i am a HH gold VIP. Breakfast was your normal Hampton breakfast but the baked goods were much better than other Hamptons. Room was clean and comfortable.

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ski58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 10, 2013 via mobile

Though this Hampton Inn is located 7.8 miles north of exit 2 of I90 in MA, it is so worth the small extra drive. You will be happily greeted by an excellent staff that will take care of your every need & make you feel really good about having taken that extra drive. With super clean rooms & comfortable beds you can't go wrong. It's been a while since I had to come up this way, but I'm happy to see that nothing has changed here. Just pure excellence. Enough said.

Stayed December 2013, traveled on business
Helpful?
Thank Mac2076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, December 16, 2013
Dear MAC 2076,

We’re so glad you “went the extra mile” (as they say) to stay with us! While we’re glad we’ve maintained excellence in service, we’d like to tell you about a few changes we HAVE made recently! We now have brand new chairs in the guest rooms; new duvet inserts for added comfort; healthier breakfast options (like turkey sausage and fresh baked breads); and we’ve JUST introduced a new line of amenities by Neutrogena!

We like to go the extra mile, too!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Connecticut
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

We continue to be impressed by the Hampton brand and this hotel is one of the best Hampton Inns we've stayed at. The service is exceptional. The hotel staff are friendly and go out of their way to be helpful. The location is great central to most activities in the Berkshires. The room (a King Studio Suite) was large, bright and clean. The breakfast was one of the better Hampton Inn breakfasts we've had - the scrambled eggs did not taste or feel like reconstituted rubber, the home fries were wonderful and as always, the waffles were delicious. We will certainly stay there again.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JourneymanCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this review, December 7, 2013
Dear JourneymanCT,



Thank you!!!

We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corning, New York
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

Very clean, polite staff and great location for us as we visited family. Looks like a newer hotel. Quick check in process. Used my Hilton Honors points and was treated like a queen and due to our Silver status received a free upgrade! Our room was a suite.

Room Tip: No on site restaurant
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelingNYScouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weymouth, United States
1 review
5 of 5 bubbles Reviewed December 1, 2013

The checking in process was very quick and easy. The hotel staff were very friendly and helpful and offered to make reservations at restaurants for us and called us in our room to see if we were happy with our room. which we were. Very clean. Room and bathroom were updated. Would definitely stay their again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Lisa I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, United States
1 review
5 of 5 bubbles Reviewed December 1, 2013

The young lady at the desk when we checked in was extremely helpful in helping us with dinner arrangements. In my eyes, she went over and above in being helpful and we greatly appreciate it. The lady overseeing breakfast was very good and the breakfast and coffee was delicious. It was wonderful to have coffee and cookies offered continuously.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Property: Hampton Inn & Suites Berkshires-Lenox
Address: 445 Pittsfield Rd, Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lenox
#3 Romantic Hotel in Lenox
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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