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Hampton Inn & Suites Berkshires-Lenox
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Reviews (919)
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All reviewscomplimentary breakfastcookiesbreakfast staffgreat place to stayfront desk staffthe breakfast arearooms are largeadirondack chairsjiminy peakconvenient locationyogurtbeds were comfortableking suitenice stayminute driveindoor poolnew england
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680 - 685 of 919 reviews
Reviewed July 8, 2013

I am amazed by these reviews that this hotel is just average. My husband and I stayed here for our anniversary right after it opened 3 years ago. We usually stay at the Yankee Inn next door-which we found out is owned by the same people. I see people complain that it is expensive. It is a higher ended hotel so it will cost more money. Join the Hilton Honors club and you can stay at Hilton ot Hampton for practically nothing.
The hotel gave us an early check in and a late check out. The hotel has very nice interiors and a fire place too. Right after we checked in they came up to our room and gave us a nice little gift bag w/wine and chocolates for our anniversary. It was quite unexpected. They also showed us what the other rooms looked like since they were brand new.
I used the pool and my husband used the exercise room. We were pleased with both. Both were very clean.
We loved the cookies they have out every night. We also find their breakfast buffet very ample with plenty of meats, eggs, breads, pastries, cereals, fruit, etc. If you don't see something just ask, they are very accomodating.
We stayed in a jacuzzi room and it was very spacious and quite comfortable. The bedding is sooo comfortable!
The staff were always helpful and polite. The hotel is really set back from the road so it is quiet.
We have stayed at Hampton Inn many times in different states and are never disappointed!

  • Stayed: October 2012, traveled as a couple
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Thank ECWA25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 17, 2013

Our staff is thrilled to have received such a warm review! We thank you for your kind words and look forward to welcoming you in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Great convenient place to stay beds fantastic pillows as well clean, very nice staff, decent breakfeast I would not suggest the french toast sticks but they offer cold cereal yogurt hard boiled eggs so plenty to have so you are full as well as various juices this was not my first stay at this location

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank christina047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 17, 2013

Thank you for your specific feedback! We're very glad that you enjoyed your stay with us, but we also appreciate your honesty about our French toast sticks. We will forward that review to Hilton.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

This is an excellent facility in all ways. We thoroughly enjoyed our four-day stay. Its staff is outstanding, from the manager on down. And, it's a great location for easily getting around the Berkshires.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank HowardR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Good location, great service and nice people in the hotel . I have had more amenities and nicer furnishings at other Hampton Inns across the country. Breakfast could be healthier and fresh fruit more varied . Gym has only one treadmill and pool had too much chlorine. Staff is very willing to help. I would say that this hotel is average for a hotel in the Berkshires.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Inn M, Director of Sales at Hampton Inn & Suites Berkshires-Lenox, responded to this reviewResponded July 17, 2013

We appreciate your honest feedback and will move forward to make improvements in the areas you had mentioned.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We had a perfect stay at this hotel. The staff was very friendly. The room was very large and immaculate. The beds were very comfortable. The complimentary breakfast buffet was good, and there were always warm cookies available! We didn't use the indoor pool or fitness room but they looked very clean. All in all, a wonderful hotel.

  • Stayed: June 2013, traveled with family
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Thank Karen41670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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