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“Pleasant, but overpriced”

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Hampton Inn & Suites Berkshires-Lenox
Ranked #3 of 16 Hotels in Lenox
Certificate of Excellence
Reviewed August 23, 2011

After one night in a horrible motel and spending my first day of my August 2010 vacation trying to find a better facility, I resigned myself to spending far more than I wanted to and stayed here. Apparently, the Berkshires accommodations are either cheap dumps or over-priced hotels with pricing similar to prima locations in some major cities.

The good news is that the front desk was extremely sympathetic and helpful (unusually so for a chain hotel), and the room was clean, blissfully quiet, rather large, with a fridge, and free internet. The lap desk was a nice touch.

It's an interesting approach having a casual tables/chairs set up in the lobby. No place for lounging, but my aunt and I did enjoy the free coffee and playing Bananagrams on the tables!

The gripes: The breakfasts are available for a very limited time-- I never did get a hot breakfast, even when I came down around 9 or 9:30 a.m. The pool is tiny and filled with the elderly or children so not usable for laps, and the three token exercise machines do not qualify as a fitness centre anywhere outside of a private home. The mirrors in the rooms are located in odd places; you can't check your outfit before you go out.

Bottom line: a good chain hotel, but overpriced for what you get, particularly since it's several kilometres outside of town.

Stayed: September 2010, traveled solo
Thank AlizaFromOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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823 - 829 of 913 reviews

Reviewed August 22, 2011

Good basic Hampton with a helpful staff. Nice breakfast.

  • Stayed: July 2011, traveled as a couple
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Thank dms1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2011

I had a quick trip into town and did not find many choices in Lenox other than country houses, B&Bs, etc. but was not in the mood for those kind of places. I wanted a reliable, chain hotel with free wi-fi, a nice clean bed, etc. I think Hampton is along this line, so was surprised when I found a somewhat "upscale" Hampton here. This is easy to find, and has a long private driveway which places the hotel back in a private wooded area, so you do not get noise and traffic from the main road. Very nice check in, they gave me exactly the room I wanted even though they were fully booked (high floor, quiet, away from elevator), gave me directions around town. The room was very clean, up to date decor, nice and convenient desk area with wi-fi, flat screen TV. Spacious bathroom with amenities, tub/shower, plenty of nice towels (not cheap hotel towels). I did not want to go out to dinner, so they provided number for a pizza delivery (good, quick). The night was very comfortable, quiet, and pleasant. I am usually quite picky, but cannot think of one single thing to criticize. They offer breakfast, but I did not eat it -- I saw folks in the breakfast area and it looked very nice. Hotel has pool, fitness -- looked nice, but also I did not use.

  • Stayed: August 2011, traveled solo
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Thank sjw11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

We came for two nights for a getaway and prefer brand name hotels. This was a very enjoyable stay, with good customer service and a small-hotel feel. The front desk staff were always helpful and a woman was available at breakfast to give advice on local sites. It is centrally located to Lenox, Stockbridge, Pittsfield, and Lee. The free breakfast was very full and you didn't feel rushed. The rooms were a good size and very clean. We would definitely stay here again if in the Berkshires.

  • Stayed: August 2011, traveled as a couple
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2  Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

This accommodation could have been a $69 room which cost us $359 a night. Cracked and broken toilet seat, bathroom barely big enough to turn around in with sink outside bathroom in bedroom, wrinkled coarse sheets, odiferous bed pillows which weren't replaced upon request, spare blanket tossed onto closet shelf possibly by prior occupant, no outdoor amenities such as pool, seating areas. Couldn't wait to leave and didn't want to look too closely regarding cleanliness for fear of what we might find.

  • Stayed: July 2011, traveled as a couple
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6  Thank sue p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2011

I have stayed here since they opened for business travel at least once every month. The rooms and facilities are comfortable and super clean. The staff bend over backwards to accomodate you.

While not a quaint inn in downtown Lenox, it is a wonderful option and nicely situated for exploring the Berkshires.

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  • Stayed: August 2011, traveled on business
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1  Thank scsvirsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2011

Very friendly staff. Excellent rooms. Very good breakfast. Unfortunately, in the summer season it is very expensive. Nearly ran out of toilet papaer. Had to ask for more. Never had to do that before.

  • Stayed: August 2011, traveled with family
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Thank TravlinJackVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Berkshires-Lenox

Address: 445 Pittsfield Rd, Lenox, MA 01240-2132
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lenox
Price Range: $109 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Berkshires-Lenox 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Hampton Inn And Suites Berkshires
Hampton Inn & Suites Berkshires Hotel Lenox
Hampton Inn Berkshires
Hampton Inn Lenox
Lenox Hampton Inn

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