We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“formerly the Quality Inn - just fine, nothing special.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Black Swan Inn Berkshires, an Ascend Collection Hotel
Ranked #2 of 9 Hotels in Lee
Certificate of Excellence
Reviewed August 17, 2013

Summer in the Berkshires, and even a 2-star costs $200/night. My biggest problem was finding the place. I had booked the Quality Inn (that morning), but the sign at the address read "The Black Swan Inn." I passed it twice. Apparently they have just changed over, so if you've reserved the Quality Inn, take note.

The Black Swan is a motel-turned-hotel, with small but clean rooms and few ammenities. I only stayed the night, so I didn't get a chance to see much of the lake or explore the possibility of activities. Desk staff was very friendly, but had an ususual amount of difficulty checking me in for a pre-paid room. A/C in my room was off, and it took a while until the room was cool enough for comfort. The bathroom was recently updated, and the beds had comfy sheets and plenty of pillows. While nothing but the bathroom was new, everything was clean.

Breakfast is included and unimpressive. Again, it was difficult to find, served in the adjoining Indian restauran. When asked where breakfast was served, the desk clerk looked completely puzzled. We eventually found it ourselves.

I give The Black Swan Inn 4 stars for clean, 2 stars for value, and 3 for everything else.

Room Tip: Ask for lake view, or you'll get the parking lot.
See more room tips
  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wisewoman15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Assistant General Mangaer at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this reviewResponded August 18, 2013

Thank you for taking the time to write us a review on Trip Advisor. I would first like to mention that all of our guest rooms are all brand new from top to bottom. Our renovation that ended July 1st included new carpet, wallpaper, granite vanities, mattresses, TVs, lighting, desks, chairs, and anything else you can think of in the room. I would like to apologize for any issues you may have had with breakfast. We are working with our Quality Inn style breakfast until we get through the month of August, at which point we will be updating to more desirable items, and changing the way the process is run.

Thank you again for your I hope you will choose to give us another shot to show you the value we truly have.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (551)
Traveler rating
Traveler type
Time of year
Language

536 - 542 of 551 reviews

Reviewed August 17, 2013 via mobile

This is our 2nd stay. This year we were pleasantly surprised to see the many changes. From the name to the room upgrades. We love the quiet lake view, balcony, clean upgraded rooms and bathrm, friendly service and continental breakfast.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this reviewResponded August 18, 2013

We are glad to hear that you continue to have excellent experiences as our guests here at the Black Swan Inn. Reviews such as these are what we strive for, because it lets us know that we are making a difference here with all of the work that we have put into the property.

Thank you for your review we look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2017
Google Translation

Room Tip: Die Zimmer zum See raus haben einen Balkon, sind aber teurer.
See more room tips
  • Stayed: July 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Meike80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teisha O, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this reviewResponded August 10, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2016
Google Translation

Room Tip: kamers aan de meer-zijde bieden mooi uitzicht en zijn rustiger
See more room tips
  • Stayed: November 2016, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Wim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this reviewResponded January 5, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2016 via mobile
Google Translation

Stayed: November 2016, traveled as a couple
Thank flav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this reviewResponded January 5, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2016
Google Translation

Room Tip: Pague um pouco mais e fique nos quartos com frente para o lago e desfrute a vista sentado na varanda...
See more room tips
  • Stayed: October 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank sicilian45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2016
Google Translation

  • Stayed: October 2016, traveled with family
    • Value
    • Cleanliness
    • Service
Thank educorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lee
3.8 mi away
The Red Lion Inn
The Red Lion Inn
#1 of 1 in Stockbridge
1,093 reviews
5.6 mi away
Hampton Inn & Suites Berkshires-Lenox
5.7 mi away
Yankee Inn
Yankee Inn
#5 of 16 in Lenox
589 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
LakeHouse Inn
LakeHouse Inn
#1 of 9 in Lee
174 reviews
16.9 mi away
Vacation Village in the Berkshires
3.1 mi away
Garden Gables Inn
Garden Gables Inn
#4 of 16 in Lenox
581 reviews
Show Prices
Show Prices
Show Prices

Been to Black Swan Inn Berkshires, an Ascend Collection Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #2 of 9 Hotels in Lee
Price Range: $83 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Hotwire, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Black Swan Inn Berkshires, an Ascend Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing