I've had a lot of business trip to U.S, this time is to boston and I chose to stay in Holiday Inn because my other colleagues stay here. Actually my staying was pleasent over there, hotel is quite friendly and clean. Everything was fine including the "checkout".
But when I came back to Taiwan, received my credit bill and found out that I've been "overcharged 250 USD" without my notice from holiday inn, the bill I received from holiday inn didn't include this item as well. I tried to call back to the hotel to complain and I've got the answer that "I've been fine 250USD for smoking in the room", this is unbelievable I've never smoked in the room, I went out to the smoking area everytime for smoking....the manager "Victor" told me that he remember me and he will take care of this in 3 days. I fooly believed in that maybe they have made some mistakes, I gave them a chance and wait for their action to return my 250USD in my next credit bill. Till now a month pass by, I got my new credit bill and I don't see the returning........I still can't believe that this is the way they treat to their guest for the big American chained hotel like "holiday inn".
I will never stay in hodilay inn again and I will never ever recommend this hotel to anyone I know.
- Official Description (provided by the hotel):
- Welcome to the pet-friendly Andover North-Lawrence hotel. The Holiday Inn Express Andover Lawrence hotel provides convenient access to major airports, such as Logan International (BOS) and Manchester Airports (MHT) with quick access to I-495 and I-93. Ideal for the business traveler, our Lawrence hotel is in close proximity to several major attractions and businesses. Our location also makes conducting business at companies like Raytheon, New Balance and Smith & Nephew very easy. Nearby local educational facilities, including Brooks School, Phillips Academy, Merrimack College, Cambridge College and Essex Community College are easily reached from our Lawrence hotel. Leisure guests will find that our Andover-Lawrence, MA hotel has a wide variety of vacation activities. The North Shore beaches are just 15 miles away. The Harold Parker State Forest is only four miles away. The Stevens-Coolidge Place Gardens and Colonial Revival House Museum are just over one mile away. During your Andover vacation, you can enjoy choice hotel amenities like high-speed, hotel-wide Internet access, and our complimentary hot breakfast bar. This Lawrence hotel is pet-friendly for those traveling with pets. There are even free treats for your pet at the front desk! Book your reservations today and take advantage of our great Andover-Lawrence hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Lawrence / Andover Hotel Lawrence
- Holiday Inn Lawrence
- Lawrence Holiday Inn