We had confirmed reservations so imagine our surprise when the office was closed and the property void of Guests and Staff when we arrived. I had made three calls to the number the Office indicated to call when we arrived; no answer, no one called me back. (BTW it reads "we are in a cabin cleaning"...not so).
After driving 3.5/hrs, our largest concern was our pet; not too many motels are pet-friendly; we were worried we'd be driving another 3.5/hrs home w/the dog. Out of desperation we called the Berkshires Visitor's Bureau (Debra) who thankfully was able to reach the Inn's Owner (Liam). He got in turn got in touch with the "Manager" Hailey. Hailey's first words to me were "What do you want?" she told me they weren't open for the Season yet. I showed her my confirmation and the "Read Receipt" from the Lanesboro Inn; she gave us a room. I'm grateful to the Owner and the Visitor's Bureau for their help. Not so impressed with the hair-ring in the tub or the food from a previous visitor in the freezer though. Also, beware; the key to our room also open four or five other cabins as well. The "Office's" back door was unlocked and ajar; someone (if they had an interest) could rob the entire property!
I was SO not impressed with Hailey's sweatpants/t-shirt appearance, and her attitude. The Check-in's back Office was filthy (most visitors luckily don't get to see that mess). I'm sure after reading other reviews the place is a hit or miss. I see it's potential, but after our stressful start I HIGHLY recommend you confirm your reservation before arriving. I tried to confirm ours the morning before we left, but no one answered the telephone when I called, or returned my call...so much for service. Oh...Hailey advised me she wouldn't be back until Monday but gave me a number to reach her. No thanks, if I need something I'd just have to walk into the Office and take whatever we needed.
It was apparent the Owner had invested substantial money in upgrading the Cabins, I feel he needs to invest more time being on-site and oversee the operation, and hire competent help who will be pleasant and do some honest work at his business. I think he would have been very disappointed to see the property as we did and be treated the way we were.
Very disappointing experience; could have been GREAT. I hate to leave this negative review but keeping it real.
- Official Description (provided by the hotel):
- The Lanesborough Country Inn is a wonderfully intimate, centrally located, cozy retreat in the heart of the Berkshires. Featuring brand new , individual log cabins, it provides spacious accommodations to help you unwind. Come relax, discover, and enjoy everything the Berkshires have to offer.We are conveniently located on Route 7 situated between many of the Berkshires beautiful attractions. The Lanesborough Country Inn is within walking distance of beautiful Pontoosuc Lake, a deli, lakefront restaurant, post office and golf course. It’s a short drive to Jiminy Peak, Tanglewood, Mount Greylock and Downtown Pittsfield, and is centrally located between Lee, Lenox, Stockbridge and Williamstown attractions. Also with watersports, professional and mini golf within a stones throw, the Lanesborough Country Inn is the perfect place for your escape or adventure in the Berkshires. ... more less
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