Beware of booking a party late in the day.
PROS - The kids have a lot of fun in a large, open space with fun inflatables and games. It's a good space to take the kids for an afternoon of indoor recreation.
CONS - Having a birthday party here can add undue complexity to a time of just having fun with your children. Multiple parties booked back to back overwhelm the system and can create a loss of attentiveness to your particular party. And from what I have observed, there are no staff stationed in the play space to monitor the children (at the Taunton location). With a large party, it's almost impossible to know what all the children are doing at once.
I booked a party late in the day, thinking most parties would have come and gone earlier. However, a late day booking ended up leaving us with a staff who was less than attentive at times, in part due to a schedule of non-stop parties preceding ours. When we arrived (5 minutes early) we were told the party before ours was just ending, and the room was still being cleaned and prepared for our party. I was okay with that, though a little surprised more time had not been left in between parties. We walked past all the other rooms which were full of festive celebrations and decorations, and got to our room which was empty and still messy from the party before. Again, I was okay with that to a certain extent. But 40 minutes later, the room did not look much different. Cleaning bottles were still on the tables, there were not enough chairs for the birthday tables. There were no chairs for the adults, as they were all being used by parties which began before ours. There were no balloons. We had not been provided with the water bottles and game cards. My husband began paying for the kids to get game cards and drinks. Our guests had come in from various entrances and were not informed about signing-in. Thus, when our supplies arrived, they were not enough due to the party count at the front desk being off. It took awhile to straighten that out. I missed quite a bit of my child's birthday party due to worrying about logistics that were supposed to be handled by a party host who disappeared for 10-15 minutes at a time. It was not until I complained to the manager that things changed. But, by that time a lot of the play time had gone by and I was not able to enjoy it with my children and their guests. A young woman at the front desk was the only staff who apologized for the way things were going/not going. If I had to do it again, if I chose to go back, I would probably book a party earlier in the day before the resources of staff energy and attentiveness get drained. Or I might just have pizza and cake at home and then take the children to play, without the worry of what could prove to be a logistical train wreck of too many parties happening at once.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.