I had booked this hotel for Labor Day weekend, when Hurricane Earl was coming. Not wanting to be caught in a HURRICANE, I called to inquire about cancelling. I was told it was $45.00 to cancel, so I decided to keep my trip and hope for the best. As the news of the hurricane was getting worse, I figured I would just call and cancel anyway. The male answering the phone told me that DUE TO THE HURRICANE, THERE WERE NO CANCELLATION CHARGES. However, they still charged me $45.00 to my credit card.
I filed a complaint with the Better Business Bureau and my credit card company, stating that they violated a verbal committment for a refund/cancellation at no charge.
This is their idiotic, moronic response:
"this person called to make a resevation. which we did so for him. he states that no one told him about our cancellation policy,which i know is not true. once the resrvation is made,befor we hang up the phone the last thing we tell them is our policy.he called a total of three times. once in the afternoon on 9/03/10 the manager answered and he said he wanted to cancel. the women told him that there will be a charge. half price ($45) of the first night. once he was informed of that he stated that he will indeed come. his reservation was for 9/04/10. the tropical storm came on 9/03/10. his reservation like i stated was on the following day which was a very nice and sunny day. he could have made the drive up here,like so many of my other customers did. the second call was on 9/03/10 at night which was my shift. and yes i did say there would be no charge.but he did not tell me that he called earlier in the day and spoke to the manager.he was already charged by his second call because we doubted he would show up. he also did not state that his reservation was for 9/04/10 the following day. had i known that i would not have said there would be no charge. i should have checked myself to see when he was to arrive. but i didnt.the third time he called he spoke with her and she said that she would speak with me and if she felt that he deserved a refund she would issue one.the manage never said she would call back. and as for the manager not being reachable thats garbage. she is her 24/7 she has a apartment attached to the motel. thats our side of the story. thank you. "
This is a business that will still charge your credit card with their cancellation rate when they think you will not show up, even though you tell them you will still go. This is a business that does not have good communication amongst its employees because one was telling me there was no cancellation charge while the manager insists there was. This is a business that does not honor its verbal committment to its guests if it means gaining a few extra dollars. This is a business that doesn't care about its own image and has a complete moron write a response to an investigation from the Better Business Bureau.
Do NOT, under ANY circumstances, EVER give these people any business.
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- Also Known As:
- Cape Cod Hotel Hyannis
- Cape Cod Motel
- Cape Cod Hyannis
- Cape Cod Inn Hyannis, MA