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“We will NOT be returning!!!”

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International Inn and Suites on Cape Cod
Ranked #21 of 22 Hotels in Hyannis
Hyannis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“We will NOT be returning!!!”
Reviewed September 18, 2013

Last year we had a great experience here. We rented the same room expecting another great stay. The breakfast buffet they offer is wonderful and the kitchen staff are friendly. Unfortunately there was a fleet of intoxicated people fighting in the hallways(who were not guests there) and screeching in the parking lot hitting cars in the middle of the night. When we filled the hot tub for the first time there were particles floating around so we had to drain and clean it. Also the Wi-Fi was not working. I had my nook charger on the counter in a bag which was missing after they cleaned the room. I reported this to the front desk and was assured a phone call from the manager which NEVER happened...VERY DISSAPOINTED!!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Kirsten E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, Manager at International Inn and Suites on Cape Cod, responded to this review, September 26, 2013
We do thank you for staying with us at the International Inn. I am sorry for the inconvenience; we do understand your concern and we appreciate all of our customers input. But we hope this will not stop you from coming to our hotel. We hope to see you soon.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Boston, MA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 8, 2013

We booked this hotel about 1 month before the travel on Labor day weekend (Aug 31-Sep 2) through kayak (hotel.com). When we arrived there, the front desk said they do not have any record of our reservation, and simply said we have to call hotel.com. The customer service of hotel.com was very helpful and found another hotel for us. I will never book this hotel again!

Stayed August 2013, traveled as a couple
Helpful?
1 Thank KY_Boston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 13, 2013
To all of our customers,
There was a big problem with our system, according to the IT department there was a glitch in our system, so therefore some of our reservation booking did not booked, especially our third parties booking and some of our website booking. We did call our third parties after we realize the problem with our reservation. And everyone did work together. Again the management staffs and employees apologize for the inconvenience, and we hope you do come again.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hyannis hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

Location is fantastic. Went on a bus trip through Diamond Tours. Upon entering the room the draperies were hanging down from the ceiling rod. You could not open or close them. We used a safety pin each night to close. The maintenance staff was nice enough to temporarily tack the draperies at the top, but never returned to replace the rollers as promised.
The second day we did not get any wash cloths. The desk clerk said I should cut the hand towels because there were no more wash cloths clean. The third day still no wash cloths.
You may want to be aware that there is a second floor - but there is no elevator. Our room had a jet tub which is very tall that you will need to step into to take your shower. Hotel is old and musty and needs remodeling

  • Stayed August 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovegames58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 13, 2013
We do thank you for staying with us at the International Inn. We do understand your concern and we appreciate all of our customers input. But we hope this will not stop you from coming to our hotel. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013 via mobile

The room was below average, toilet and shower didn't work at a 100%. Service was bad, at the front desk they called me Alexandra, my name is Alexandre (french name), and I'm a guy, the front desk had my passport, really? couldn't figure out that I was a guy? service was not there. front desk barely looked at anyone while serving them. Getting a towel takes about 2 days our friends told us. The restaurant ran out of chicken one night. A/C in room smelled weird and made a lot of noise.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alexandre T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 16, 2013
We do thank you for staying with us at the International Inn. And we are sorry about the mixed-up in name. We do understand your concern and we appreciate all of our customers input. But we hope this will not stop you from coming to our hotel. We hope to see you soon. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odenton, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

The good: great location for exploring Hyannis, plenty of parking, inexpensive restaurant on site, fairly clean room, nicely remodeled bathroom. The bad: Very dirty halls & stairs, horrible beds that slid off their frames, AC so noisy that we couldn't sleep, maintenance man who said about AC "Nothing I can do besides I was supposed to be off an hour ago" as he walked out the door, WIFI was an open wireless setup with everyone's devices visible.

We weren't expecting a fancy place but were sorely disappointed. Determinately doesn't rate 3 stars.

Room Tip: Stay in another hotel.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebrjr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 16, 2013
We do thank you for staying with us at the International Inn. We do understand your concern and we appreciate all of our customers input. But we hope this will not stop you from coming to our hotel. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 2, 2013

well,we stayed in this hotel a few years back and the appearance of the lobby is the same nothing special.We were quickly seen by the receptionist,they asked for a 50 dollars deposit on the credit card for any cigarettes burns on the bed or tables which we found unusual well the moment we went into the room we checked the bed and bingo a cigarette burn.We called the front desk and had them change the bed cover after almost 30 minutes had past,they assured us that we will not be charged,also WiFi was down the whole time. After this incident everything went well,the room was big and comfortable most of all clean. The bathroom was large and had a nice Jacuzzi that we did not expected. Breakfast at the Gazebo restaurant was superb everyday of the stay, pancakes,french toast,scrambles eggs,sausages etc,etc. The hotel is right on main street hyannis good for long walks or eating out on the many restaurants in the area. I thought it was money well spent and we would go back if we get good deal.

Room Tip: get a room at the nonsmoking building
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 26, 2013
We do thank you for staying with us at the International Inn. We appreciate your comments. But just an update, many hotel do require a security deposit, the reason for that is because hotel rooms are getting damage, and if there is no credit card on file for the guest, hotel require some kind of deposit. But we hope this will not stop you from coming to our hotel. We hope to see you soon

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 28, 2013

JUST like the previous reviewer has posted .
i can feel the pain and frustration so were 50 others with us . just take a look at the picture ill be posting after the review.
we went as part of a tour. they were definitly not prepared ofcourse due lack of unproffesional front desk manager . we had waited about an hour to get checked inn . yep we all were hungry and tired . front desk manager wouldnt cooperate with the tour guide and all we could hear was arguing with each other instead the hotel finding a solution how to fit a family of 4 or 3 in a room instead of giving them just one bed . a normal hotel usualy prepare the room type and key so when a group arrive all is set to go . unfortunatly this hotel is walking in a mental place were they deceided to assign room for a large group upon arrival and making keys while other checkinns were coming in also.
the service of frontdesk sucks more then geico adds. the rooms are amazing gotta give credit for that .there are many chain hotels around the area i would recommend stay in one of those to save frustration, thats the last thing you need on a trip .

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank surimaribo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
international662, General Manager at International Inn and Suites on Cape Cod, responded to this review, September 16, 2013
We do thank you for staying with us at the International Inn. We do understand your concern and we appreciate all of our customers input. But looking at your photos its show that there was a lady standing at the front desk getting check in, which should not be a problem for the guest who wish to check in. Yes we have a big group which was check in, these groups already have their keys, this group comes in every week, and they don’t assign names, because they don’t know who is coming in on that tour, it’s like a same day booking tour. The tour group leader toke the keys and them she or he would have to assign the key to that person or family. One room has four people, and we were showing sold out. The tour leader has to call it him to their office. The bottom line is, this same tour company has another bus coming in so they were trying to move room around for the family with four, so that is the reason you think the key was not make for the group. Again the management staffs and employees apologies for the inconvenience, and we hope you do come again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about International Inn and Suites on Cape Cod

Property: International Inn and Suites on Cape Cod
Address: 662 Main St, Hyannis, MA 02601-5413
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #21 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — International Inn and Suites on Cape Cod 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
The International Inn & Suites is a downtown Hyannis hotel offering romantic hotel accommodations for weekend getaways and vacations in Hyannis, Massachusetts. Our boutique hotel features a variety of unique amenities, romantic guest rooms and Jacuzzi suites, and friendly, professional staff. When you choose the International Inn & Suites, you'll enjoy a variety of unexpected extras, from our superior hotel amenities to our romantic vacation packages and hotel specials. Enjoy our convenient downtown location close to the best family attractions, historic landmarks, outdoor activities, museums, cultural events, shopping, dining, and live entertainment for a fabulous getaway in Cape Cod, Massachusetts. ... more   less 
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Also Known As:
International Inn And Suites On Cape Cod Hotel Hyannis
International Inn Hyannis Ma
International Inn And Suites On Cape Cod Hyannis, MA

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