We had made reservations a week prior for a 10:45 cruise on a Monday, since it was on our way off the Cape. On the Saturday before, we decided to see if we could switch to the 12:15 cruise instead. They called me back on Monday morning at 7:30 and said, 'no problem. we'll switch you to that cruise'. They called back an hour later and said that they were canceling the 12:15 cruise and that all the other cruises were sold out for the day except for after 3pm, including the one we had just switched from an hour ago. They stated they were canceling for weather, though ALL the other cruises that day went out and it was a beautiful sunny day. They also said that we were the only people on that cruise (a party of 5).
So - first off - tell the truth. Don't say you're canceling for weather. Secondly, don't let us switch and say no problem and then cancel the cruise!
My child and his cousin (3 and 4 years old) had been carrying around the pamphlet for 3 days. They cried and didn't understand why they couldn't go on the pirate adventure. We were leaving the Cape that day.
It was extremely rude and when I told them they basically screwed us out of a ride for the kids, she said 'no, you screwed yourself when you switched your reservation'. How's that for customer service?
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