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“Clean, and comfy”

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Holiday Inn Hyannis
Ranked #8 of 22 Hotels in Hyannis
Certificate of Excellence
Reviewed February 10, 2014

The only issue we had was that when we arrived our room was not ready even though we booked it a month in advance, so they told us to come back in 30 minutes which it was, and for the inconvenience they threw in a free breakfast for the two of us at the buffet. A $25 value. The buffet was nice so it was worth it. We would recommend this place to anyone. For romance couples we recommend the king room with fireplace, or the two level king suite.

  • Stayed: February 2014, traveled as a couple
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1  Thank Dan_and_Heide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded May 5, 2014

Thank you for writing and for providing your feedback and recommendation from your February stay. We do our utmost to ensure that all of our guestrooms are clean and ready at check-in time, and regret that this was not your experience (sorry about that!). We’re glad that you enjoyed the complimentary breakfast that was provided for your inconvenience. We hope that you come back and visit us again!

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242 - 248 of 551 reviews

Reviewed February 1, 2014

Jessica Pandit and Lori Leger are doing a great job with customer service at your hotels. As a Cape Air pilot who has training early every morning and needs to be well rested before each flight, I have been extremely grateful, especially with a certain group of people who came through your hotel between 1/26/14 and 2/1/14. These people caused an extreme amount of trouble for other Cape Air pilots and myself who rely on being well rested for their training. Jessica and Lori have provided incredible customer service to a company that utilizes your services more than any other during this time of year. Any time there was a complaint from myself or any other Cape Air pilot Jessica and Lori were prompt to respond and help us get the service that we needed and the especially important rest we needed. These two employees deserve especially high commendations for their customer service that they have provided. I know that not only myself, but other Cape Air pilots were extremely grateful of the service they provided to be able to provide us with the best rest possible.

  • Stayed: January 2014, traveled on business
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1  Thank Damon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded May 5, 2014

We appreciate that you took the time to write and for your special mention of the “incredible service” you received. It’s our pleasure to work with Cape Air pilots, such as yourself! We’re sorry that another group impacted the restfulness of a portion of your stay with us...but, we were glad to hear that Jessica and Lori helped work to minimize the impact. Thanks again for writing.

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Reviewed January 13, 2014

Having stayed here for nearly two months because of training with my new job, I can say this is the best the Cape and Hyannis has to offer. The rooms are comfortable, the cleaning staff is courteous, the van rides are always appreciated and on time, and most importantly, the front desk staff is always professional.

Jessica, the manager, is great at her job. She relates well with the staff, runs a good daily operation, and always has a smile on her face as she greets customers. Stephanie, Steve, AJ, and Jackie make the "Madhatter" the place to be on a weekend night. The food and drinks are top quality. Additionally, the breakfast options help provide an excellent start to the day. Jess provided great service during my two morning visits.

Nick, Tara, Nevi, Luke and Lori provide outstanding customer service at the desk. They are always willing to help with a request or provide advice on where to eat or explore. You can tell they know the area well.

-Lyle

  • Stayed: December 2013, traveled on business
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1  Thank FL531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded May 5, 2014

Thank you very much for writing! Two months is a long time to be away from home and we’re very glad that we helped contribute to a good long term stay. Thank you for your special recognition of our dedicated front office and food and beverage staff – they were very pleased to have been mentioned in your review. Good luck in your new job!

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Reviewed January 12, 2014

This hotel is located right of the highway on Route 132 in Hyannis. It is very convenient to local dining in Hyannis center and a short walk to some restaurants nearby. The rooms are updated and very clean and we found the beds to be very comfortable. The staffs were accommodating and very eager to address any issues or concern with our stay. The pool area had a human lifeguard, not a sign posted stating “no lifeguard on duty” and was placing towels on all the chairs. We found the pool area relaxing before heading off to dinner at Captain Parkers which we highly recommend. Overall we found our stay very enjoyable with the only comment that the reception was poor on a very nice HD flat screen. You only receive analog signals not the digital HD signals you should be receiving making the picture not very clear.

Stayed: December 2013, traveled with friends
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded May 5, 2014

Thank you for choosing us for your December getaway and for sharing your feedback on TripAdvisor. We value your input and appreciate hearing about the areas where we did well and the areas where we could look to improve. We hope to see you again.

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Reviewed January 8, 2014

My family and I have been travelling to the Cape Cod area for 20 years and this is by far the best hotel ever. Our first encounter was on New Years Day 2014 (evening). Chris and Luke registered us and advised us of everything in the area. They were very pleasant. They advised of the Blizzard of 2014 that was about to hit us. The Blizzard hit the Cape Cod area and stayed with us for 2 1/2 days. The most ferocious winds. Room service,the hotel restaurants and staff did not miss a beat. They immediately thanked me for my service to the country since I am a Disabled Veteran. The entire staff was outstanding! I forgot names, but that is because my memory is not so good. This team of employees at the Hyannis Holiday Inn are truly dedicated to the consumer and always has answers. Thank you very much and hope to see you real soon!!!!! Gary C.

Room Tip: Make sure you get the room with the loft, it is truly a wonderful experience. As a disabled person t...
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  • Stayed: January 2014, traveled with family
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Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded May 5, 2014

Wow! Thank you so much for your wonderful review and recommendation. We’re so pleased that you were able to comfortably weather the blizzard with us. We appreciate that you took the time to write.

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Reviewed January 3, 2014

I stayed at this location on New Years Eve 2012. Going to the Cape off-season is fun when you live nearby. We had fled our apartment in Boston due to neighbors who are noisy most weekend nights so we decided to skip town rather than see how they would ring in the New Year! I loved that there was no need for us to leave the hotel, there was a comedy show at the bar and the pool was fun for the afternoon. The only time we left was for dinner and meeting up with friends for brunch the next morning. The room was clean and updated and the bed was super comfy. I really enjoyed my stay and we hope to be able to secure a room for one weekend in the summer due to how close it is to Main Street Hyannis and the beaches. There is plenty of shopping and restaurants nearby and is a great location if you are not looking to stay right on the beach.

  • Stayed: February 2013, traveled as a couple
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Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded January 6, 2014

Thanks so much for writing and for your great review. We look forward to to seeing you this summer!

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Reviewed December 30, 2013

If you intend on staying at this location make sure that if anyone needs to call for you, that they have your cell phone number. The employees at this location do not take phoen messages or transfer you to a guest room when asked.

  • Stayed: December 2013, traveled solo
    • Service
1  Thank DAWN D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at Holiday Inn Hyannis, responded to this reviewResponded January 6, 2014

We’re sorry to hear of your disappointment with the handling of your requests to be transferred to one of our registered guests. For the safety and privacy of all of our guests, we require accurate guest name information to be provided in order to connect room calls and unfortunately our understanding is that this was not the case. We’re sorry for any inconvenience you encountered and invite you to contact us if we are mistaken regarding the circumstances.

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Additional Information about Holiday Inn Hyannis

Address: 1127 Iyannough Rd, Hyannis, MA 02601-1830
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 22 Hotels in Hyannis
Price Range: $119 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hyannis 3*
Number of rooms: 196
Official Description (provided by the hotel):
The newest addition to Cape Cod, Massachusetts. Located on Cape Cod Hyannis, MA, home of the JFK Memorial. The Holiday Inn Cape Cod Hyannis Hotel, is conveniently located to US-6 and Route 132. The hotel is 5 minutes from Barnstable Regional Airport (HYA). This beautiful property is located between Cape Cod Bay and Nantucket Sound. We are surrounded by breathtaking views, historic charm and fine dining. Only minutes from Hyannis which boasts the area's largest concentration of businesses, shops, restaurants, and entertainment spots. In the main street and waterfront district you'll find Hyannis Harbor, the Village Green, the JFK Hyannis Museum, the JFK Memorial Park, and much more. This contemporary, stylish hotel offers 196 spacious guest rooms where you may select from a king, or two double beds. Special in-room amenities include complimentary wireless high-speed Internet, 27-inch television, movie channels, in room games and in room safe. Bi-level, Jacuzzi suites are also available. The Holiday Inn Cape Cod Hyannis Hotel features full meeting facilities, 24-hour fitness center, indoor pool, business services, lounge and restaurant. Hyannis hosts a variety of attractions including; Craigville Beach, Kalmus Beach, Orrin Keyes Beach, Veterans Beach, JFK Memorial, John F. Kennedy Hyannis Museum, golf courses, Cape Cod Central Railroad, and Hyannis Whale Watcher Cruises. ... more   less 
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Also Known As:
Holiday Inn Hyannis Hotel Hyannis
Hyannis Holiday Inn
Holiday Inn Hyannis Cape Cod, MA

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