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“A solid property”

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DoubleTree by Hilton Cape Cod - Hyannis
Ranked #4 of 22 Hotels in Hyannis
Certificate of Excellence
Boston, Massachusetts
2 reviews
“A solid property”
Reviewed November 3, 2012

Excellent staff, comfortable rooms, quiet HVAC, strong water pressure with great hot water. Restaurant is surprisingly good as well as two lounges. Plenty of parking. Close to the airport and downtown Hyannis is just a stones throw. Solid value for the money.

Room Tip: I like the first floor. Book on the north side for quicker access to bars, lounge and restaurant as...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, December 4, 2012
Thank you so much for your providing your feedback regarding our hotel. We are happy to learn that you felt we provide a "solid value for the money" - that's what we aim for! Also, we will be sure to share your comments with our staff, who work hard to provide excellent customer service. Thanks again for writing!
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812 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
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English first
Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 30, 2012

We flew in from Toronto, Canada to check out the Cape for the weekend, not knowing much about it and after much deliberation settled on the DoubleTree as a jumping off point. The pictures looked great and the reviews pretty good so with no further clue, we booked for 3 nights in their "best" room.

We were very wrong. The pictures look better than the reality as they do not accurately depict the "popcorn" walls that have been left behind from the previous hotel as well as the dim lighting and small, motel-like rooms.

The lobby is clean and modern. The furniture also looks clean and modern. However, the old hotel shell is a turn-off. The rooms are dark and small, with small windows and rattly air units.

The location is not for those looking for a cape experience but for people who know where to go for day trips (which we didn't).

Needless to say we ended up checking out the next morning and moving to a ocean front resort which was pretty good (but at a very different price).

This is a good clean budget hotel but nothing more. As long as you go in with that mindset you will be ok.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Akatravelbug123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, November 2, 2012
Thank you for writing a review about your recent stay at our hotel. We are very sorry that you were disappointed with our guestrooms. We appreciate your feedback and will keep your comments in mind as we continue to evolve the property to best meet and exceed our guests' expectations. We hope that you'll consider staying with us again should you return to the area in the future and tell us what you think about our continuing improvements. Thank you.
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south wales
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 23, 2012

Stayed here for 2 nights while on a tour. Hotel was ok good location if you have a car but not so good if your walking although the town was just a 5 minute taxi ride. The rooms were ok, clean and comfortable. Disappointingly the hotel bar closed really early on a Friday night and on the Sat wasn't open so you had to use the restaurant bar. The lobby was nice with a lovely fire and the staff where really nice and polite. Would recommend.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, November 2, 2012
Thanks for sharing your comments regarding your experience. We're glad that you found the rooms to be clean and comfortable. We are evaluating our lobby bar hours and we will likely be revising - since you're right - the lobby area is a comfortable area to relax in. Thanks again for writing!
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USA
Level Contributor
271 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed October 18, 2012

The hotel is a bit rundown, and it is difficult to navigate through the many corners in order to find the elevator, and the restaurant. The room is big, but the bathroom is smaller compared to other hotels we stayed in. There is a safe, and a fridge in the room but no microwave. Since I am a Gold member, I have complimentary breakfast, but it is restricted to only "continental breakfast" only. We did not know about that, and was charged $10.00. Garden Hilton Inn gave us FULL complimentary breakfast, but not DoubleTree!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5flower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HYHI, Manager at DoubleTree by Hilton Cape Cod - Hyannis, responded to this review, November 2, 2012
Thank you for taking the time to write and share your feedback. We are sorry that we failed to meet your expectation for our property - please know that we continue to make additioanal improvements to our hotel as we continue to move forward. The specific breakfast offerings for Hilton Honors members do vary by the specific Hilton brand, however, we understand that the differences between the various Hilton family brands can make it confusing from the customer's point of view. We believe Hilton is working on a resolution to this issue. Thanks again for your feedback.
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Queen Creek, Arizona
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 12, 2012

Our recent stay at the Double Tree was great. We had a nice room, comfortable beds and a nice, although small bathroom and yet a spacious shower. The staff was very friendly and helpful and it was convenient to everything we needed while in Hyannis. The best part for me was the full gym that is right in the hotel. Cape Cod Fitness (used to be a Golds I was told) was a full gym and had a very complete weight floor and cardio area. For me, a dream come true :)

Room Tip: We had a room on the back side at the very end. There's a door with a key card swipe right ther...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Castle, Pennsylvania
Level Contributor
306 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed October 12, 2012

I had a large group recently to the Double Tree in Hyannis, MA and found the rooms to be spotlessly clean with nice large rest rooms and great linens. Housekeeping was excellent. The new lobby is beautiful, although the bar service could use some help. The breakfast buffet was fantastic, but again they need a little help with coffee service. The on property restaurant is lovely with good food and the artisan pizzas are great, but again service is an issue. If you have lots of time, it is a good place to eat. The location is good, being very close to the ferry port for Nantucket and the Vineyard and there are some places walking distance, although not many. The outdoor pool looks lovely and there is also a large indoor pool. I would recommend it.

Room Tip: The hotel is a bit like a maze and the rooms to the left of the lobby, 301 and up are more easily ac...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owasso, Ok
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 3, 2012

We stayed four nights at the Doubletree as a part of a tour. The room was clean and comfortable. Housekeeping never did leave the appropriate number of towels so every day we had to request additional ones. The hotel was quiet even though it is located on a busy road.

The landscaping of the hotel was nice which added to it's peaceful atmosphere. The gardens included statues of children at play.

Breakfast buffet was included with our room. The staff was not able to keep up with the flow of people into the serving area. They were not helpful and only provided coffee, silverware, etc when asked and then they acted like the requests were a bother. The buffet itself offered varied choices each morning.

The hotel is located across from the airport and away from the main part of town. If you did not want to eat at the dining room there were not many other options within walking distance.

I would probably look for other lodging options when we return to the Cape.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OkSpeedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Cape Cod - Hyannis

Property: DoubleTree by Hilton Cape Cod - Hyannis
Address: 287 Iyannough Rd, Hyannis, MA 02601-2015
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Hyannis
#3 Romantic Hotel in Hyannis
#3 Family Hotel in Hyannis
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Cape Cod - Hyannis 3.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
DoubleTree By Hilton Cape Cod - Hyannis MA

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