We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid it at all costs!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritage House Hotel
Ranked #17 of 22 Hotels in Hyannis
Blaine, Washington
Level Contributor
172 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Avoid it at all costs!”
Reviewed June 7, 2013

First the positives- the rooms are clean, and the location is good- easy to walk to the harbor and Main St. Hyannis

Now the negatives- the place is VERY outdated, absolutely NO SOUNDPROOFING, I could here the people in the next room talk, snore as well as their TV.... second night I had to run out and buy ear plugs! I could even see light shining through the ceiling of my room from! Full of senior citizen tour groups - was woken up the 1st day at 5:30 AM by the tour group leader knocking on everyone's door!

Staff was very unhelpful and their response to everything was "i don't know"- skip the hotel breakfast and go next door or across the street much better value and much better quality! Needless to say I will not be back... EVER!... and even though website says fitness center close by for a fee staff had no idea about it.

Room Tip: Go to another hotel!
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MTCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

468 reviews from our community

Traveler rating
    62
    122
    127
    84
    73
See reviews for
132
159
18
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Abington, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2013

Checked in for just one night , sister and I and our elderly Mother. Gina at desk was more than wonderful! We asked to be in an area that was quiet, and She took care of all our needs and then some! Room was just right and beds very comfortable. We decided to take a quick dip in the pool, needed a few things and within seconds we were greeted by a staff member who took care of us right away. Pool was very clean, could have been a little warmer, Jacuuzi was also clean and comfortable. Wonderful continential breakfast the following morning, hot coffee and delicous fresh food to start our day.I will definitly return.

Room Tip: Let the front desk know your needs before they assign your room to you.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cindebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviewed May 27, 2013

My boyfriend and I were looking for a fun getaway for Memorial Day weekend. Since we live right in downtown Boston, we decided to give the Cape Flyer train from South Station a try. The train goes to Hyannis, and this hotel is a perfect choice for anyone travelling by train or bus. It is directly across the street from the train station, and right on Main Street, which is full of stores, restaurants and bars, so there's no need to have a car.

The staff was friendly and helpful, as knowledgeable about the area. Gina in particular was very sweet and helpful. The room was clean and decent sized, and a great price, especially for a holiday weekend. Not super fancy, but if you're looking for a reasonably priced weekend away in an excellent location, I'd highly recommend Heritage House. We will be back!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshG283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fall River, Massachusetts
1 review
Reviewed May 7, 2013

We were cheked in by a wonderful girl name Gina. She was very friendly and gave us a nice room with a king size bed. She showed us where the pool and hot tub were. They both were very clean and the temperature of the indoor pool was very comfortable. She explained checkout times and offered to assist in helping us find a nice place to eat in the area. She made both my wife and I feel very comfortable and I will go back again for another stay soon.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sowersbyda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 7, 2013

We were part of a small group that stayed at the Heritage Hotel the last weekend in April. The Front desk staff tried to help us, and the rooms were clean. The first floor area by the pool was undergoing renovations.The restaurant was understaffed and the wait staff was in need of training. My server had no idea of the concept of serving one table all of the food at the same time. Our server brought out the main course first and the side dishes after we had finished the entree. The breakfast servers were just rude and stressed For what ever reason the hotel tolerated unruly guests and allowed a midnight basketball game to take place in the hotel corridors, keeping most of us awake to the wee hours of the morning. When we complained to the hotel they were unresponsive. When we sent our comments to the tour company the comments were forwarded to the GM. Today we received the GM's response. What a rarity, the hotel accepted responsibility: for the bad food, the bad service, and the noise, with a plan of action to fix the problems, so that other guests do not have the same experience. You have to support a hotel that knows they have a problem and takes corrective action. Once the restaurant staff is trained and additional security is added the challenges of this hotel should go away. If you asked me yesterday would I return to the hotel the answer was no, after reading the GM's letter I would say the hotel deserves a second chance.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skytamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 1, 2013

Fantastic location. Rooms are spacious. Restaurants are well within walking distance. I had a leg brace and made the trip with little problems. A place that provides a gret breakfast and fast service. Staff are very helpful and knowledgeable about the area. Very proud of their area and go the extra mile to make the visit a remarkable. High on my list.

Room Tip: Ask for a room on the main floor. Close for those that have a walking problem.
See more room tips
  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyannis
1 review
Reviewed April 20, 2013

I was staying here for a business trip- the staff was friendly, the roomers were cleaner than expected, and it was a nice time. I wish the restaurant/bar was open week round, and that it was a bit closer to major businesses, but overall it was great value!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Hyannis
0.2 mi away
SeaCoast Inn
SeaCoast Inn
#3 of 22 in Hyannis
1,250 reviews
0.3 mi away
Anchor In Hotel
Anchor In Hotel
#1 of 22 in Hyannis
1,066 reviews
0.5 mi away
DoubleTree by Hilton Cape Cod - Hyannis
Show Prices
Show Prices
Show Prices
2.5 mi away
Best Western Cape Cod Hotel
1.2 mi away
Bayside Resort Hotel
Bayside Resort Hotel
#2 of 20 in West Yarmouth
1,206 reviews
0.4 mi away
Hyannis Harbor Hotel
Hyannis Harbor Hotel
#13 of 22 in Hyannis
801 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage House Hotel

Property: Heritage House Hotel
Address: 259 Main St, Hyannis, MA 02601-4095
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotwire, TripOnline SA, Hotels.com, Cancelon, Priceline, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Heritage House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing