We arrived 10 minutes before the 3 PM check in time. The line was 6 people deep. OK, we waited. Then we finalized check in details with a clerk. Then, he dropped The bomb..."your room isn't ready yet." Then I said, "Will it be ready by 3 PM?" His reply, "Just check back with us later. Why don't you go and relax at the wave pool, or eat in our restaurant?" No thanks, we would like our room. At this point the line was 15 deep. Oh great. My daughters and I took a stroll around the hotel. At 3:20 or so we returned to the lobby. By now the line was 20 deep. Do we wait our turn again? Or do we cut? My 11 year old told me to forget this place and that we should return home (a 100 mile drive). She's disappointed already. Foresaking good manners, we followed another person whose room was not yet ready and cut the crowd. Guess what. Another clerk - in an uppity manner -informed us that our room was not ready. When I gave her an exasperated look, her response was "well, we were booked solid last night. We are doing the best we can." Gee, no one else was speaking up and complaining. Should I make a scene in front of all of these happy travelers and ask why - if check out time is 11 AM sharp and it is now almost 3:30 PM and our room isn't ready as promised - just what is the problem with this hotel? I held my tongue and took my girls shopping til 4:30 PM. Aww, when we returned our room was finally ready. It turned out to be quite nice, very clean and very quiet. First floor, courtyard and situated between the game room and the wave pool area. Nice. Score with my daughers. This is a very family oriented place and we may stay again but BEWARE OF UPPITY DESK STAFF and be prepared to wait a long time for your room. There must be a law against this practice?
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- Also Known As:
- Cape Codder Hotel Hyannis
- Cape Codder Resort And Spa
- Cape Codder Resort & Spa Hyannis, Cape Cod, MA