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“Lacking the Marriott touch!”

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Courtyard Cape Cod Hyannis
Ranked #9 of 22 Hotels in Hyannis
Certificate of Excellence
Waltham, Massachusetts
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Lacking the Marriott touch!”
Reviewed August 27, 2012

This was our 4th annual cape summer vacation staying at this Courtyard Marriott and to say I was disappointed is an understatement. I had made reservation months in advance and being a "Marriott Elite Member" I expected to have a courtyard side room but apparently they had nothing available. At least I wasn't on the Sears’ garage side. Upon entering the room, it smelled very musty. The bathroom wasn't very clean, big stain on the blue shower curtain as well as the picture frame which remained for the duration of our stay. Another stain on the window curtains too. The mold on the ceiling, in bathroom and the corner of the room, didn't help my allergies either. Also, gone are the nice, soft, comfortable mattresses! I was looking forward to the big breakfast buffet, however, "Corporate" decided to do major renovation with Wi-Fi connections and do without the huge dining room. It's obvious that they are now catering to the business traveler, who would rather drink Starbuck coffee for breakfast while catching up on their emails on their ipads/iphones. If you’re looking for breakfast, you need to place an order as everything is now "a la carte". Needless to say, we spent little time at the hotel and will not stay there next year. I think I might look into the Holiday Inn express up the road. We stayed at one in Canada, and my Son loved the automatic pancake machine.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
4 Thank Waltham2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Laurel, Maryland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2012

We stayed at the Courtyard Cape Code Hyannis couple of nights before heading back home from a visit to Maine. The lobby, bistro and swimming pool were very nice. However, the staff and the room were disappointing. Staff was ok. Just there to check you in and nothing more. The furnitures in the room were dated and took up a lot of space. The room was very old. Need updating... Very different from other Courtyards.... Not typical Marriott...

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
2 Thank MDresident20723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Homer
Level Contributor
402 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed August 19, 2012

I stayed here for a week and found everything very clean; the lobby, hallways, and room. The windows in the room allowed plenty of sunshine to come through, the air conditioner worked very well. The room was quiet but it seemed that I could hear every door slamming shut down the hallway. I did find it odd that many of the TV channels were not available and displayed "not authorized" on the screen (but that's a cable company issue). The fitness center was also well maintained. There were a couple of minor maintenance issues in the room and I must say this property has the nicest and most responsive maintenance people. The hotel staff was also very pleasant and made every effort to accommodate my needs. No hesitation considering returning here again.

  • Stayed August 2012, traveled on business
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Helpful?
2 Thank Boomerang025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 1, 2012

We stayed here before heading to Nantucket. The property feels older but is very clean. The staff was great. We did laundry here and the machines were huge and cheap. There was plenty of parking. They had a lot of snacks and drinks in the lobby for purchase and they had a good selection.

This is an average Courtyard. If you were to compare it to other properties on the cape, it is better than average with the rooms being much cleaner, way more parking, and nicer staff.

It's right next to a mall and an AWESOME Thai place is down the street. It's not a cozy, foggy property like you would find in P town or Sandwich, but its a great place if you are heading to the islands or need a central base on the cape.

  • Stayed February 2012, traveled as a couple
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Helpful?
2 Thank MrsHermesMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carterville, Illinois
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 29, 2012

This is located next to a mall which is nice if you want to shop at a mall. Across the street is the typical donut shop. The lobby has a huge touchscreen computer to use for directions that we found handy. There's a large aquarium there, too. The bistro serves Starbucks coffee, cakes, etc. and the tables have a lot of receptacles for computing, etc. We had a handicapped room, nothing special with the decor. There was a "church pew" seat by the window, which was different, but... ok. The bed was comfortable, the room was clean, the staff friendly. We were travelling for a wedding and didn't have time for the beach, etc. The traffic is v e r y s l o w on the cape, so plan your travel accordingly. Here's a tip for those of you who wish to relax in the room / snooze during the day... do NOT get a room next to the Mall because it's noisy. There's an automotive center across from the parking lot, and you -will- hear the contstant noise of pneumatic wrenches, etc. If that sort of thing doesn't hamper your snoozing, then ok! We'd stay again. It's ok.

Room Tip: If you're looking for peace and quiet DURING THE DAY, be sure to avoid a room next to the mall...
See more room tips
  • Stayed July 2012, traveled as a couple
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Helpful?
Thank scoobski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklawn, NJ
Level Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed July 16, 2012

This is a typical Courtyard hotel - no muss, no fuss. It's a good bed, fine and fairly roomy room. The location isn't earthshaking - it's an industrial area, in between a mall and a large shopping center - and a bit farther from the center of Hyannis than you'd prefer. That said, it's a fine hotel. Odds are you won't be here that much anyway.

One downside - the side doors are a little awkward with bags (and tend to be surrounded by smokers!).

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank KJE1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 15, 2012

We enjoyed the stay at this hotel, which is a typical Courtyard. The staff was friendly, especially at the front desk. They gave us good recommendations on where to eat and go. Location is good for heading in many directions on the Cape. Large indoor pool too.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmrzx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Cape Cod Hyannis

Property: Courtyard Cape Cod Hyannis
Address: 707 Iyannough Rd, Hyannis, MA 02601-1931
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 22 Hotels in Hyannis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cape Cod Hyannis 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Courtyard Cape Cod Hyannis Hotel Hyannis
Courtyard Hyannis
Hyannis Marriott
Hyannis Courtyard
Courtyard Cape Cod Hyannis MA

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