Exchanged a time share week through Platinum Interchange. I expected to get at least the same quality as my home resort. NOT EVEN CLOSE. No desk attendant after 4 PM Sunday. Lobby door locked but gained access through pool area door where the life guard had our room key (not card, KEY!) Climbed stairs to the 3rd floor, shabby hallways. Opened the door to a very musty, stale odor inside the small room. Could not find the bed until my wife noticed the cabinet doors for the Murphy bed (first time I have ever seen one of these except in very old movies). When we opened the bed it was small with a thin mattress very low to the floor. It crowded the area next to the very old, dirty sofa. The bed linens were folded on an open shelf in a corner of the room. They looked worn and not very fresh. The carpet was also old and soiled. There was a loft area however, but I had to climb a ladder attached to the wall to see what was up there-- NOTHING, an 8x10 space four feet high with a carpeted floor. That was enough--told the life guard we were not staying and would return the KEY the next morning to the desk attendant. She didn't care, neither did the desk person when we voiced our dissatisfaction about the facilities. DO NOT GO THERE !!
Platinum Interchange returned my exchange fee and my week and offered to relocate us.
- Also Known As:
- Courtyard Hotel Hyannis
- Courtyard Resort Hyannis, Cape Cod, MA