My boyfriend and I have stay at this hotel a few times for an annual event each year. After this year’s stay, I don’t think we will stay at this hotel again. We stayed at the hotel with 17 other people across 9 rooms. We had requested a king sized bed (4 months prior to check in) and upon check in got 2 doubles. The room had a dehumidifier and a box of baking soda under the night stand. It also smelt musty. We had to plug in multiple lamps in the room. The stand-up lamp was burnt out as well as the shade on it looked like it had water damage stains and mold. The heater needed some maintenance as it sounded like a motorcycle and would blow cold air whenever it started up. You could put your finger through the gap between our slider doors. The only one good thing they did was that all 9 rooms that were booked were all located in the same hallway.
They also charged each of us a different amount. We all paid the 1st night to hold the reservation ($95) People in our group looked at their banking online and some got charge $190 and others got charge over $300 for 2 nights before we even check out. When the group brought this to the front desk the person working at the desk had no clue and was like we just swipe the card. We asked to see the manager whom said that some of us were charge a $50 incidental fee per night. THIS WAS NOT TOLD TO US, NOR WAS IT POSTED ANYWHERE. They said that it would be credited back to the card but would take up to 14 days. We understand having an incidental fee but be upfront with your guest and be consistent!!
Upon both check in and check out, we were never asked for an ID or a signature to go with the Credit Card we’d used. Also it was snowing when we check out and the actually ran the snowblower through the hallway to get to the courtyard to clean the walkway. It nice they clean the snow promptly however it is fire code violation to run a gas power engine inside. Needless to stay, we will look at other options for next time.
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA