We've stayed at this hotel for the past 15 years over Thanksgiving weekend while visiting family in the area for the holiday. The gym has stayed pretty nice and kept up pretty well, however, the rest of the hotel, not as much. Every time ownership changed hands, it would be updated and made beautiful and then it would go downhill.
When the new owners took over, the put an actual bar in (yay!!!) and it has been really nice to be able to come back from dinner and have a beer at the bar, as it now stayed open past 9pm. Thank you for that, it's also a great area to watch a game. However, the further you get from the main hotel area, the hotel begins to go back downhill.
The bathrooms need better lighting, now that they are long and narrow, better lights are required please. The beds that used to be very comfortable, are now showing the wear and tear of Hyannis being a tourist area in the summer. You can tell, unfortunately, that the tourists don't take very good care of the rooms while they are there and in the off season, it is a little depressing. While the balconies have always been nice, the heaters that have been there since the early 90's need to be replaced. I know it would cost a fortune to put in heat that would work a little bit better, but to have to turn the heat off when it's 15 degrees outside because the heaters make the room so ungodly hot, no matter what temperature you set it on, you can imagine how chilly it is in the morning. There is just no way to better control it, other then to turn it off.
The musty smell was there during our stay in November as well, having allergies and asthma like I do, it bothered me a little bit but it doesn't sound as bad as what guests are going through now.
The front desk and all of the room ladies were very, very nice and extremely helpful. I was surprised that the hockey tournament that is usually there that time of year had not returned. We were still one of the few cars in the parking lot the day after Thanksgiving.
Glad to see you are updating the carpet and some of the other areas. Best of luck.
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA