I stayed at the Resort and Conference Center at Hyannis in late September for a car meet.
First -- the good:
The staff I encountered at the front desk, on the phone, and in the course of the day were very courteous and helpful. The indoor pool was very large and kept nice and clean. (It was too cool for the outdoor pool, but it looked very appealing.) The Friday night turkey dinner was moist and delicious. Security locks access doors by 11 PM. The beds were very comfortable and the furnishings up-to-date. The room had a lovely view of part of the golf course. Check out was very smooth.
Second -- the bad:
The resort's layout is awkward. The banquet halls and meeting rooms are to one end of the resort and the rooms are in two wings (parallel to each other) at the other end of the resort. You can get from one end to the other without stepping outside, but there are steps involved -- even if you are on the 1st floor. It would appear that there can't be many accessible rooms available for wheelchair bound guests.
Parking is limited to the front of the resort, so if by chance you wound up in the last rear building, you would have to bring your luggage across a courtyard which was poorly lit after dark.
Maintenance at the golf course starts early -- so if you're room overlooks the golf course -- you'll be awakened by the drone of mowers and such.
Starbucks is a little coffee bar which is not always staffed.
Wait staff for the banquets appeared overwhelmed and service was erratic -- trying to take a meal away right after it was served, no coffee or tea one night, shorted a dessert, coffee poured behind/over a diner's back.
The guestroom bathrooms have been done over with tile and granite, only problem is the installers weren't professionals. If they were, they should have their trade license revoked. They cut corners and it shows.
The largest conference room looks like a gymnasium. Perhaps it was one?
Don't waste your money on breakfast at the restaurant off the lobby. $8 sounds cheap because the food was cheap.
Despite not having checked out, when I went back to my room for the rest of my items, housekeeping had descended upon the hall and I found my room door was opened.
Third -- the ugly:
Upon entering the room the first thing I noticed was the loud dehumidifier humming away. The AC was on, but there was a slight closed-up stale funk in the room. We unpacked our bags, I kicked off my shoes to lay down, and stepped in a wet spot on the carpet in front of the dresser. Socks were soaked. Sat on the edge of the bed, pulled off the wet socks, laid back and PU! the top pillow smelled like sweaty underarm. I tossed the pillow onto the couch. I called up the desk and they sent two fresh smelling pillows. (Thank you!) I wish it ended there.
I left the dehumidifier on thinking that housekeeping might have spilled some water. Not the best night's sleep. The next day the spot was dry so we turned off the dehumidifier. Later on, we came to learn that it was a big mistake. The whole room was stinky damp. Back on with the dehumidifier. It had cooled off, so the heat was turned on. The heat smelled like it hadn't been on all summer and was musty smelling. Asthma attack ensued.
I've read rebuttals from management on other sites insisting that the dampness is related to the resort's proximity to the ocean. I've stayed at hotels on the water in Falmouth and they weren't damp like this. This is NOT an Atlantic Ocean issue. I live on an island, can see the water from my house, and have never, ever experienced dampness this bad even in my old cinder block basement, let alone the first floor! The resort building is old and is most likely in need of roofing repairs and proper grading. The grade from the golf course rolls down toward the hotel which only serves to create more water intrusion.
My friend and I also noted that there were plug in air fresheners in all of the guest room halls as well as the ramp near the pro shop. The hallways had ductless AC units -- which weren't on and could have helped with the stagnant air in the hallways. Instead of paying a few bucks more for the electric for the AC units, they cut corners and used Glade plug ins.
The Resort and Conference Center at Hyannis is not without issues, and while it appears that the management is trying to improve the property, they need to focus on the ugly issues -- dampness and possible mold which will sicken clients -- over a few half-hearted attempts to make things look nice. It's like putting lipstick on a pig.
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA