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Resort and Conference Center at Hyannis
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Reviews (409)
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272 - 277 of 409 reviews
Reviewed June 24, 2013

This was a find in the area. Got really good rates via an external hotel site and didn't know what to expect. Pleasantly surprised when we arrived as the facilities are clean especially the leisure centre areas ie. indoor and outdoor pool, gym. Located just outside the main town of Hyannis and easy access by car to the main town (10 minutes) where most bars and restaurants are. Comfortable, clean and well furnished rooms. Free Wifi! From experience, some hotels at this day and age still charge for it!

Front desk staff were helpful at the time we were there.

Met a friendly lad from Ireland (Tom) who works at the outdoor pool area.

  • Stayed: June 2013, traveled as a couple
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Thank Mari07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

I was booked to stay here 2 nights. I did not get the requested King bed. I was told I did not request it., I informed her of how many nights I had stayed in a hotel just this month, I am sure I requested it. 95% of their rooms are two full beds. The worst part is they only have one elevator in one building. The other buildings you drag your luggage up 2 large flights of stairs. The elevator was installed to get to the meeting rooms on the second room in the lobby area. I was told that it was installed when the new owners bought the property. The individual stairway areas have leaking ice machines so when you walk thru in sandals your feet get wet in the soaking carpet. 50% of the rooms overlook a golf course the other 50% the parking lot. I would not stay here on the first floor since the sliding doors open to the parking lot. They have a wing that has a few ADA rooms by the lobby.
After dragging my suitcase up 2 flights of stairs, my room key did not work. I left my suitcase by the door for what I thought would be a quick walk to the lobby thru the other building. NOT so, you have to go up and down stairs from each building to the next. The front desk told me I wasn't a registered guest. Then the girl with an accent told the clerk where to find me. I was issued a second set of keys. They did not work. I went back thru the building again and I told her I think the door needs new batteries. So she called maintenance to meet "us" at the room. She did not think I knew how to operate a key card! She suggested we walk outside the building as it would be closer. We did and the third set of key cards, she swiped, did not work. On my third trip I told her if they did not open the room this time, I wanted to get money back for the pre-paid night and released from the second night. She then tried a real key and it did not open the room. I told her I wanted to be released from the reservation. She became very defensive and said she would have to call the manager. I then called another hotel chain, I stay in a lot, and booked a room in a 4 year old hotel 2 miles away. All while the maintenance man removed the lock and started working on it.
I had been trying to get in the room 40 minutes by then. The phone rang and it was the manager releasing me from the room. The hotel was sold out for the meeting I was attending. It was actually easier to stay at the other hotel and drive to the convention area. Walking from my room at the far end of the last building was at least a 15 minute walk. General conference hall talk, the next day, was what a lousy hotel. They would not stay there if the meeting goes back here next year. I asked where the restrooms were in the conference hall at golf store and was told they only have 2 restrooms in the hotel lobby area, none in the conference hall. Which was incorrect.
One of the beds in the room, 2 pillows, one pillow case. The air conditioner has not been turned on for my stay, so the room was 90 degrees.
When I arrived at the hotel I stayed at and unpacked my suitcase, I was missing a pair of $150 high heels. Which were inside my luggage sitting in the hall for 3 trips to the front desk at this hotel.
I won't be back. I am out a suitcase (broken handle going up and down stairs and a $150 pair of high heels.

Room Tip: Don't stay here
  • Stayed: June 2013, traveled on business
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2  Thank salesrepIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

My husband and I stayed for a convention. So happy we did not have to pay for this room. The "double"? bed-was really not a double-it was too small- we barey slept. Spiders in the room, the bathtub was not safe-I had to catch myself some slipping. Also in the bathroom-the lightswitch plate did not fit properly-the junction box was exposed. When we checked out-the desk attendant failed to ask about our stay........she must have known.........it was not good! Plenty of hotels on the cape-go elsewhere.

  • Stayed: June 2013, traveled on business
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Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

Our convention held May 2-4 was a very successful event due to the staff of The Resort. From the start of our planning with Cindy to the ending, the entire staff accommodated us along with other guests from two other groups. We wouldn’t have been nearly as successful without the outstanding skill and cooperation of Bill, the Director of Conference Planning. He did his excellent best to satisfy our requests. He never failed to follow through with anything we asked and our many phone calls were returned in minutes. We saw him pitch in when the staff was overly busy. He did all of this with a wonderful sense of humor which we greatly appreciated. . We would also like to say thank you to the Chef and his entire staff for the menus they provided which were delicious. We heard people saying, “This soup is the best and hottest I have ever had!” How many times have we all complained about soup that is lukewarm. This outstanding quality carried over to the other menus as well. We thank the wait staff for their attention to details and prompt service. We were grateful they could wait for our entertainment to be over on banquet night to clear the tables.

Our rooms were very comfortable, very clean and quiet. The only reason we give an overall 4 star rating is that some of our attendees found the rooms too far to where our convention was held. A 4 1/2 star rating would be more to the point. We look forward to returning.

  • Stayed: May 2013, traveled on business
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Thank SallyPerry297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

Our overall stay was fair but despite spending $800.00 for lodging and countless more on food at the resort for a Memorial Day weekend soccer tournament, the hotel manager by the name of Lee Ann refused to credit us $27.23 for movies that were never watched. The television programming was set up to access movies when first turned on and our autistic child accidently pressed the wrong button on the remote. When I had asked to have the charges removed, they said that even though the timer read one to three seconds of viewing time, we still were required to pay for the movies. They stated that the incident was unacceptable. They were insincere and unsympathetic to our situation even though we were quick enough remedy the situation by monitoring our learning disabled child. Truly discouraging....

  • Stayed: May 2013, traveled with family
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2  Thank Janice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHyannis, Director of Sales at Resort and Conference Center at Hyannis, responded to this reviewResponded June 12, 2013

We truly do apologize for the confusion regarding the error on the charge of the pay movies. The guest has been refunded the money for the movies. In addition, The Resort and Conference Center at Hyannis does not discriminate IN ANY WAY against any handicapped or special needs individual. The Resort is actually the only property on Cape Cod that actually sponsors a weekly program for autistic, down syndrome, aspergers and other types of special needs students. We work in conjunction with the Riverview School and the Cape Cod Community College for continuing education and hospitality for special needs students. The students physically come to the Resort every Wednesday during the school year and are trained in Hospitality, The students work in every department from Restaurants, Spa, Banquets, etc... In addition to running this program we also donate time and money throughout the year to the schools annual fundraisers. We again apologize for the confusion but the Resort does not discriminate against anyone in anyway.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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