I was booked to stay here 2 nights. I did not get the requested King bed. I was told I did not request it., I informed her of how many nights I had stayed in a hotel just this month, I am sure I requested it. 95% of their rooms are two full beds. The worst part is they only have one elevator in one building. The other buildings you drag your luggage up 2 large flights of stairs. The elevator was installed to get to the meeting rooms on the second room in the lobby area. I was told that it was installed when the new owners bought the property. The individual stairway areas have leaking ice machines so when you walk thru in sandals your feet get wet in the soaking carpet. 50% of the rooms overlook a golf course the other 50% the parking lot. I would not stay here on the first floor since the sliding doors open to the parking lot. They have a wing that has a few ADA rooms by the lobby.
After dragging my suitcase up 2 flights of stairs, my room key did not work. I left my suitcase by the door for what I thought would be a quick walk to the lobby thru the other building. NOT so, you have to go up and down stairs from each building to the next. The front desk told me I wasn't a registered guest. Then the girl with an accent told the clerk where to find me. I was issued a second set of keys. They did not work. I went back thru the building again and I told her I think the door needs new batteries. So she called maintenance to meet "us" at the room. She did not think I knew how to operate a key card! She suggested we walk outside the building as it would be closer. We did and the third set of key cards, she swiped, did not work. On my third trip I told her if they did not open the room this time, I wanted to get money back for the pre-paid night and released from the second night. She then tried a real key and it did not open the room. I told her I wanted to be released from the reservation. She became very defensive and said she would have to call the manager. I then called another hotel chain, I stay in a lot, and booked a room in a 4 year old hotel 2 miles away. All while the maintenance man removed the lock and started working on it.
I had been trying to get in the room 40 minutes by then. The phone rang and it was the manager releasing me from the room. The hotel was sold out for the meeting I was attending. It was actually easier to stay at the other hotel and drive to the convention area. Walking from my room at the far end of the last building was at least a 15 minute walk. General conference hall talk, the next day, was what a lousy hotel. They would not stay there if the meeting goes back here next year. I asked where the restrooms were in the conference hall at golf store and was told they only have 2 restrooms in the hotel lobby area, none in the conference hall. Which was incorrect.
One of the beds in the room, 2 pillows, one pillow case. The air conditioner has not been turned on for my stay, so the room was 90 degrees.
When I arrived at the hotel I stayed at and unpacked my suitcase, I was missing a pair of $150 high heels. Which were inside my luggage sitting in the hall for 3 trips to the front desk at this hotel.
I won't be back. I am out a suitcase (broken handle going up and down stairs and a $150 pair of high heels.
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- Also Known As:
- Resort And Conference Center At Hyannis Hotel Hyannis
- Hotel Hyannis
- Resort And Conference Center At Hyannis Cape Cod, MA