Having passed this, supposedly revamped restaurant many times and being curious to see if it still lived up to the previous hype, I and an elderly friend decided to stop for a cup of tea and a pastry on our way home.
The restaurant appeared to be split into two sections and we were ushered into, what can only be described as, a poorly furnished section which resembled a works canteen. Sitting on a hard seat in that room certainly wasn't a comfortable experience. The other section appeared to be a bit more comfortable, with softer seats, but we weren't given the option despite it not being crowded.
Even before I had managed to sit my elderly friend down and having the chance to read a menu, a waiter was upon us asking what we would like to drink. We ordered our tea and waited a few minutes before it arrived. I then asked a male waiter what pastries were on offer and he said he didn't know so would have to go to check. He came back later and offered us a grand selection of two pastries - we placed our order. About 10 minutes later a female waitress came across and asked if we had placed an order and we explained that we had. Having drunk our tea, we were now not in the mood for something to eat so asked for our bill, which never did arrive. We were then approached by a more senior male waiter who, again, asked if we had ordered and I explained that nothing had happened and I said that I wanted the bill. Again, the bill didn't arrive so I went up to the counter to be told that, because of the mix-up there would be no charge.
The restaurant was uncomfortable and the staff appeared poorly trained. This visit was a totally unpleasant experience and doesn't do anything to enhance the reputation of Little Chef or Heston Blumenthal. I can't comment about the food because we didn't get any. However, the tea was very nice.
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