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“Traffic noise” 4 of 5 bubbles
Review of Homewood Suites Holyoke-Springfield/North

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Homewood Suites Holyoke-Springfield/North
Ranked #1 of 5 Hotels in Holyoke
Certificate of Excellence
Upstate NY
Level Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Traffic noise”
4 of 5 bubbles Reviewed August 20, 2010

We've stayed at this hotel several times and it is convenient to the Mass Pike when travelling through the area. It is a typical Homewood Suites hotel and run very efficiently. The only thing we noticed this time is we had a room facing the interstate and it was noisy and difficult to sleep. If you go there be sure to tell them you would like a room away from the highway.

  • Stayed August 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pearson30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, August 25, 2010
I would like to thank you for your loyal patronage to our Homewood Suites. On your next visit please contact me directly and I will ensure you are reserved for a non highway side room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

Traveler rating
    414
    139
    26
    9
    5
See reviews for
267
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
5 of 5 bubbles Reviewed August 15, 2010

The staff was more then i ever expected everyone was so plesent!!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kathysamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, August 25, 2010
We are delighted to know that our team took care of you in a an outgoing, hospitable manner. Thank you choosing our Homewood Suites for your stay in Holyoke and for your positive feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indiana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 8, 2010

very nice hotel. we stayed 3 nights and have no complaints. very friendly and accomodating staff.

  • Stayed August 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, August 14, 2010
We are very pleased to read that you enjoyed your stay with us. Thank you for sharing your positive experience with others and we hope to have you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, Massachusetts
1 review
3 of 5 bubbles Reviewed June 26, 2010

Following up on my recent review ("Disapppointed with this hotel"), Ms Prentiss, as she publicly promised, did follow up. She expressed sincere regret for our experience, gathered information to improve the guest experience, and did everything to make the situation right.
We were very impressed with her straightforwardness and professionalism. Businesses, like people, can have a bad day. What you do about it is the key. Thank you.

Stayed June 2010, traveled with family
Helpful?
Thank uqra54a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Providence, RI
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 10, 2010

We stayed at this Homewood Suites by Hilton on June 2nd, 2010 after spending a very long, very hot day at Six Flags. It was easy to find, pretty much right off the highway. The rates we pretty high at the hotels that were closer to the park (and surrounding area) and Homewood suites offered a better rate for a larger room and also was part of the AAA Drive Vacation Promotion. We got a great room on the 5th floor. It was brand new looking! Everything was very clean- the room and the rest of the hotel including the floors in the hallways and elevators. It had a small kitchen with a sink, full size fridge, full working stove, dishwasher, coffeemaker, toaster and full cupboards with forks and anything else you would need. Nice granite counter tops and a small table that fit I think maybe 2 or 4 people. Then in the living room there was a TV, desk, desk chair, comfy chair with ottoman, fold out couch that was probably about a full size bed and coffee table. There was a door to close off the bedroom that had a very comfortable bed and TV. The bathroom was in the main bedroom and the sink and vanity area was outside of the toilet and shower. Once again very very clean. AC worked great as did the free WIFI. Something I really liked about the hotel was that we could open all the windows!!! The room also came with full breakfast in the morning and in the evening they have a mangers reception type deal that had food and beer and wine. The rate was $104 per night without taxes which was the best rate for a 3 diamond hotel in the area and great for everything that was included in the rate and for the size of the room. We also went in the pool to cool off after the long day at the park. The pool is pretty big and also has a decent size hot tub next to it. There was a small patio with chairs outside the pool room and a basketball court. There is also a workout room that looks right into the pool room which I thought was a bit funny. They also let us have a late check out. I was worried about this hotel being a Hilton property because of a disappointing stay in VT at the Hilton but I have to say I was very pleased with my stay and would recommend this hotel to anyone. The service was awesome and the employees were very friendly and check in was quick and easy. This hotel has improved what I think of Hilton properties and would love to stay again.

  • Stayed June 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Opie303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, June 23, 2010
I would like to thank you taking the time to post your positve feedback regarding your stay at our Homewood Suites by Hilton. We look forward to accommodating you and your family on a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed June 9, 2010

We travel to this area frequently, but this was the first time we stayed at this hotel. Our usual hotels were filled. Although more distant from our usual destinations - South Deerfield and Northampton - than the other hotels, we would definitely consider staying here again.

The hotel is close to the highway, but not right off of it, so it might be difficult to find in the dark. It is also not within close walking distance of any stores or restaurants, so you will want a car. (The Mall is nearby, but I don't think there is a safe way to get there.) The hotel is very clean and well-appointed. The weekend we were there it was filled with kids playing at a basketball tournament, but it was still quiet. The elevator is far from the lobby, so if you are traveling with someone with mobility issues, you will want to talk to the desk about the best door to use before unloading.

We were traveling with 2 adults and 2 kids. The rooms with 2 beds were very expensive. All the other rooms have pull out couches, so there was room for us all to sleep, but would have preferred a real bed. We had a one bedroom suite, which was a real suite with a door between the bedroom and the living room. This is great when traveling with kids or people with differing sleep schedules. The living room and the bedroom both had windows to the outdoors, which is uncommon in the suite rooms we have had in other hotels, so both rooms seem equally pleasant and comfortable. The bathroom was inside the bedroom. I prefer the bathroom outside the bedroom door so kids can be put to bed and the adults can still use the bathroom without disturbing the kids. When the sleeper sofa was opened, the living room was very tight. You could not use the desk or get to the other side of the bed. However, there is a kitchen table to do work on.

The kitchen area is very nice. You could definitely live here for a while! There is a full refrigerator, microwave, stove, dishwasher, and lots of utensils. Mon-Thurs there is also an evening snack in the lobby that could probably double as a meal.

The breakfast was the typical continental plus. The breakfast staff was especially friendly and hard working. They quickly cleared tables and replenished items so all moved smoothly.

The indoor pool is clean and a decent size for playing around and even doing some real swimming. We didn't use the exercise room, but it looked well-cared for and airy. There is an outdoor basketball half court, so bring your basketball!

  • Stayed May 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Librarian1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, June 25, 2010
We appreciate the time you took to alert others to the positive experience you had at our Homewood Suites. In addition the recognition of our breakfast team will motivate them to continue to display a hospitable attitude towards future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester, NY
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 26, 2010

This hotel is clean, friendly, spacious & nicely appointed. IThe suites are great fro families who don't want to eat out all the time; would like their own bed and space. plan to stay here everytime I come to Springfield. The only other hotel that is just as nice is The Hampton Inn. Breakfast & Dinner are a treat. It's literally a few blocks from a very large mall. There are movie theatres, grocery & liquor stores, shopping all near by. There are choice restaurants every where. The staff is very friendly & accommodating. Did I mention CLEAN (which is my main criteria.) Great stay. AAA+++ hotel.

  • Stayed March 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelPrincess9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cprentiss, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, June 25, 2010
We are pleased that your experience at our Homewood Suites was a pleasant one. We appreciate your recommendation and your postive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Holyoke-Springfield/North

Property: Homewood Suites Holyoke-Springfield/North
Address: 375 Whitney Ave, Holyoke, MA 01040-2855
Phone Number:
Location: United States > Massachusetts > Holyoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Holyoke
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Holyoke-Springfield/North 3*
Number of rooms: 114
Official Description (provided by the hotel):
Featuring all-suite accommodations, the Homewood Suites by Hilton Holyoke-Springfield/North extended-stay hotel conveniently sits along I-91 near Six Flags New England, and provides easy access to the Mass Turnpike, local businesses and other area attractions in Springfield, Massachusetts. Our suites come with complimentary WiFi, full-kitchens, hot full breakfast daily and evening dinner and drinks Monday - Thursday*. Hotel guests also enjoy our 24-hour business center with complimentary printing service, on-site convenience store, sports courts, a heated indoor pool with whirlpool, outdoor patio and grill area, and fitness room. Host a meeting for up to 50 people with 648 sq. ft. of available meeting space. Enjoy our complimentary beverage area, multi-lingual staff and free parking at our pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites Holyoke-Springfield/North Hotel Holyoke
Homewood Holyoke
Holyoke Homewood Suites

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