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“Excellent as expected.”

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Homewood Suites Holyoke-Springfield/North
Ranked #1 of 5 Hotels in Holyoke
Certificate of Excellence
Reviewed April 1, 2013

Excellent stay. Great staff and service. This stay lived up the outstanding Hilton brand of service. Property included indoor pool, business center, complimentary breakfast and dinner, and fitness center. Please note that after April 1, this site will also provide complimentary evening drinks.

Room Tip: Reserve rooms atleast 2 weeks ahead of time as this location fills very quickly.
  • Stayed: March 2013, traveled on business
    • Value
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Thank DCM743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded April 2, 2013

Dear Valued Guest,

We appreciate your kind feedback on TripAdvisor about the hotel staff & service and are delighted you enjoyed your stay.

Your review is a welcome affirmation, as we strive to provide the best service and deliver on the Hilton promise.

We are looking forward to your return visit to our hotel.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (655)
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506 - 512 of 655 reviews

Reviewed April 1, 2013

Rated 4 out of 5 because of highway noise in rooms next to freeway (I thought the windows were open). Wish I would've brought swim shorts becasue the pool looked very nice. Oh, you can't beat complimentary breakfast AND dinner!! Nice, 3 level mall with several places to eat is on the other side of freeway and very easy to get to. Would stay again (in a different room).

Room Tip: Try to choose a room that does NOT face the freeway (I-91)
Stayed: March 2013, traveled on business
Thank Deast34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded April 2, 2013

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write this review on TripAdvisor. Your feedback is greatly appreciated.

We are delighted that you enjoyed the hotel and the delicious food choices for breakfast and dinner.

Please be aware that we are working on a solution for the highway noise. Many of our trees were destroyed during a heavy snow storm, which were our natural sound barrier.

Having said that, we hope to welcome you back soon.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

First Homewood visit, but we were mighty impressed. Very luxurious concept, and well-executed. The feeling of luxury at a economy price can't be beat. Glad to see the Homewood concept is part of the HHonors family. We'll look for this brand when we travel.

  • Stayed: March 2013, traveled as a couple
    • Value
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Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded March 29, 2013

Dear Valued Guest,

Thank you very much for staying with and for your loyalty to Hilton. I appreciate that.

We are delighted that you enjoyed your first stay at a Homewood Suites and feel honored to be your first of many Homewood Suites.

Your kind review on TripAdvisor is appreciated.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

My only regret was that I didn't bring my bathing suit or workout clothes because the pool and fitness center looked inviting, and that I was there on an overnight business trip leaving by 7:30am! The suite was very roomy with large flat screen TVs in the living area and bedroom, which was a huge room. The WIFI internet worked well; there there was also a hard wire to hook up directly- both were complimentary which is of good value considering some hotels only have free WIFI in the lobby and they charge for direct internet access in the room. The kitchen area had a Refrigerator, dishwasher, microwave and stove and someone could easily be very comfortable staying there on an extended visit.

Stayed: March 2013, traveled on business
Thank privypine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded March 25, 2013

Dear Valued Guest,

We appreciate your very kind feedback on TripAdvisor very much and thank you for your business.

We are delighted that you enjoyed your roomy suite and all the amenities that come with it. We pride ourselves to be your home away from home.

Hopefully on your next trip you will have time to enjoy our spacious pool and our fitness center.

We are looking forward to welcoming you back.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

I actually felt sad when I had to leave after 4 day business trip. Great room layout, healthy breakfast and dinner choices. Yes, I said dinner. They had free dinner from 5-7. Gym had new clean machines. Can't say enough about this pace. Last,y, like the board games in the lobby seating area. Back to basics entertainment and great way to unwind after a long day and unplug. Definite do over!

Room Tip: Stay on inside suites, outer room nose levels are high due highway 91 close by.
  • Stayed: March 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Megan X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded March 25, 2013

Dear Valued Guest,

Thank you very much for staying with us. We are delighted that you enjoyed your stay so much and that you took the time to share your experience on TripAdvisor.

Your kind feedback about dinner is appreciated and we are happy to read that you had time to play one of our board games.

We are looking forward to welcoming you back soon.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Soothing Touch To Go covers MA with a mobile massage, reflexology and reiki business. We had the opportunity to be working in the Holyoke area for two days and we spent two nights at Homewood Suites. Our stay was very comfortable and enjoyable, and the breakfast staff very helpful and engaging.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
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Thank SoothingTouchToGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded March 16, 2013

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write your review here on TripAdvisor.

Your kind feedback about our staff and the complimentary breakfast was well received and we hope to welcome you back soon.


Have a super-fantastic day ...

Peter Marks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

Stayed here with family in March 2013 for a kid event at a local college. Check-in was efficient and we were able to upgrade rooms at the last minute to a 2 bed "suite" which included a kitchenette and separate sitting area. Room was clean, fixtures seemed new, other facilities such as pool and workout room were in good shape. There isn't really anything to do within walking distance, but there are a decent selection of fast casual and fast food locations close a two minute drive away. Convenient to both the mass pike and I-91 (couple of minutes to each). The only reason I gave it an average value was that it wasn't what I would call an inexpensive room. The only downer of the stay was actually in the booking - we needed to modify the reservation (drop a night) about 2 weeks before the stay and because they were booked that weekend we had to jump through hoops and a lot of phone transfers between corporate and the location not to lose the room (because the "system" required a cancellation and re-book rather than allowing modifications, and the 1st step might have lost us the room). The breakfast that came with the room was solid - not a huge selection but good quality food. Overall though I would definitely stay here again for business or pleasure.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RuralMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterMarks, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this reviewResponded March 13, 2013

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write your kind review on TripAdvisor. I appreciate that.

Having said that, please accept my apology for the booking change challenges you faced. I will make sure to review this with our reservations team. I am glad it all got resolved in the end.

Furthermore I am delighted that you enjoyed your stay, the very clean room and the homestyle breakfast buffet. Our location lends itself for an easy access to I-90 & I-91, in addition to the Holyoke Mall right next to us.

We hope to welcome you back soon.


Have a super-fantastic day ...

Peter Marks
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Holyoke-Springfield/North

Address: 375 Whitney Ave, Holyoke, MA 01040-2855
Phone Number:
Location: United States > Massachusetts > Holyoke
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Holyoke
Price Range: $160 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Holyoke-Springfield/North 3*
Number of rooms: 114
Official Description (provided by the hotel):
Featuring all-suite accommodations, the Homewood Suites by Hilton Holyoke-Springfield/North extended-stay hotel conveniently sits along I-91 near Six Flags New England, and provides easy access to the Mass Turnpike, local businesses and other area attractions in Springfield, Massachusetts. Enjoy complimentary shuttle service within a 5 mile radius (based on availability). Our suites come with complimentary WiFi, full-kitchens, hot full breakfast daily and evening dinner and drinks Monday - Thursday*. Hotel guests also enjoy our 24-hour business center with complimentary printing service, on-site convenience store, sports courts, a heated indoor pool with whirlpool, outdoor patio and grill area, and fitness room. Host a meeting for up to 50 people with 648 sq. ft. of available meeting space. Enjoy our complimentary beverage area, multi-lingual staff and free parking at our pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites Holyoke-Springfield/North Hotel Holyoke
Homewood Holyoke
Holyoke Homewood Suites

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