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“excellent experience” 5 of 5 bubbles
Review of The Inn at Restful Paws

The Inn at Restful Paws
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The Inn at Restful Paws
Ranked #2 of 2 Holland B&B and Inns
GreenLeadersGold level
CT
1 review
“excellent experience”
5 of 5 bubbles Reviewed June 22, 2009

My husband found the Inn on line and we stayed with our two dogs last year. The experience was excellent and we returned again this year. By far I am more relaxed at the Inn at restful paws than anywhere else we have ever stayed. The rooms are very clean and comfortable, the service could not be better and the dogs feel right at home, they were not anxious or nervous at all. The Inn keepers went above and beyond to make sure that our stay was all that we expected. and more. I cant tell you how many times I heard "sit back and relax and let us take care of you". There was another couple that stayed for one night while we were there last and I saw their review. They complained of a barking dog, we heard the dog as well, but we were at an Inn that welcomes pets, I think the review was much to do about nothing!! The dog did not bark for long as the Inn Keepers went and slept with the dog to keep him content and happy. I think that the couple got off on the wrong foot and then everything bothered them from there, it has happened to all of us at one time or another. I would recommend this Inn to anyone, especially those that have a love for animals. Oh and did I mention the wonderful breakfast that is prepared for you and YOUR PET :)
This is a place like no other. Great, relaxing get away

  • Stayed May 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kruppies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Floral Park
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed June 5, 2009

Restful Paws? It felt more like "Stressful Paws"...My husband and I are true dog lovers. Our 2 Golden Retrievers are our children and we have traveled quite a bit with our Golden Girls. My husband thought he would surprise me for my birthday and we would spend a relaxing weekend with our Goldens at Restful Paws. Unfortunately, it turned out to be anything but relaxing.

We arrived about 2 hours before check-in time. We knew we were a bit early, but thought we would just stop in and see if we could at least relax on the grounds and walk our dogs on the trails that they so heavily promote on their website. First impressions right? The first thing you notice when you pull up are all of the signs telling you what you are not allowed to do. There must have been about 15 "No pooping signs" just in the front yard alone. I was getting dizzy just looking at all the signs. I always clean up after my dogs, I don't need a ton of signs telling me what to do. We should have known then what we were in for....My husband was immediately stopped at the door by their grown daughter and rudely greeted with, "Check in is at 3 pm. It's on the website!" My husband could barely step inside the Inn. Not exactly the welcome you expect when arriving at an Inn (especially one that claims to be dog-friendly.) Then her mother, Barb, the Innkeeper, comes out and gives my husband some brochures of nearby parks and says "Do you have a GPS?' We don't - we can get around fine with our maps. Barb, as cold as could be, rolls her eyes when she hears we don't have a GPS. Great, we leave and come back at 3 pm, already worried about this place and these people who claim to be dog-friendly.

What happens when we check in at 3 pm? Then the show starts! Yes, it is a show. This time we are greeted by the Innkeepers, Barb and Ray and their daughter. All as if, nothing happened earlier. They then begin to give us the grand tour which includes a lesson on how to tie a poop bag, how to clean up the carpet if your dog should pee, and a sales pitch about their air cleaning system. Then we were brought over to see the Dog Pool, so heavily promoted on their site, and told it would be $50 for just 1 of our dogs to use it!! Are you kidding me?! I am paying to stay here, the pool is empty and you have the nerve to charge $50? How about being a little more reasonable with that price! Then we went to our room where there was a Policy Binder, Policies on the wall, just policies everywhere. I felt like I was in jail, so afraid that we might accidentally violate one of their policies.

It gets even better....So Saturday night we return from dinner and there is another dog below our room - this is where they have their pet-sitting area (yes, beneath the guest rooms! Not very smart.) This dog barked for 3 hours! Finally, we had enough and called the Innkeepers. The dog did quiet down after that - but why was he left alone from 7:30 to 10:30 pm at night without anyone checking on him?!

We originally intended to stay 2 nights, but quickly decided we just wanted to go home. We were more exhausted then before we arrived. We told the Innkeeper we were leaving after the first night and that is when we really saw how right we were about these people. The condescending attitudes from them were absolutely appalling! They never apologized - not for their rude welcome, not for the dog barking, They immediately turned on us and accused us of not being dog people. (Oh, if they only knew what we have done for our dogs and others!) I have NEVER cut a trip short before - but we couldn't get out of Stressful Paws fast enough when their true character came out! They actually accused me of lying to them about how we were greeted by their daughter at check-in.
What is so sad is how they boast on their site about how dog-friendly they are etc. Yet, all they seem to care about is their bottom line and the mighty dollar - what they can charge you for (including $5 for a Grilled Cheese Sandwich) and what they can sell to you. The dog-friendly part? All seems like a big show. There are signs everywhere about "No pooping here", "Keep your dog leashed at all times underlined a million times." They act like the guests are idiots. Yet, the dog people I know are the most caring and respectful people in the world. This place was just miserable. Even the trails had these "Keep out" signs all over the property. We also asked if they knew of any Dog-friendly restaurants with outside dining so we could bring the dogs with us. We received an abrupt "No." Gee, isn't that your job as an Innkeeper? So we went into town, where we found a wonderful restaurant on our own. And they treated us and our dogs alot better!
There were some nice things for those of you who still want to take a chance...The Inn was tastefully decorated (aside from all of the posted policies), and it was incredibly clean. The setting was peaceful (if you weren't stressed out by the owners.) They also give you a nice breakfast basket with baked goods. Unfortunately, I think they have lost sight of what it means to welcome and relate to their guests, both the two legged and four legged ones. And no, there is no fenced in play area for your dogs either. Crazy, isn't it? I would not recommend this place to anyone. If you are looking for a nice dog-friendly inn, contact me and I'd be happy to share my favorites, this is definitely not one of them.

  • Stayed May 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank glamrgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
restfulpaws, Co-Owner at The Inn at Restful Paws, responded to this review, June 8, 2009
For this lengthy review I will try to answer all of the problems that the Guest has made comment about.
1.) We do have an early arrival fee posted on both our Web-site and also on our reservation system that is operated by a completely separate entity. For an early arrival time for up to two hours there must be agreement from the Innkeepers to allow this. The reason being as this is an operation that is worked solely in house and some rooms are not ready until the arrival time as was the case in this instance. When the male Guest arrived at the door of the Inn he was told that check-in was at 3 PM. He did state that he did understand and that they would visit some State Parks and then return. at 3 PM. We did give him three brochures of local State parks as well as a map of the area and we also gave him a printed list of Pet Friendly places to visit in the area. We really do not understand on why the comments of "Barb" being "as cold as can be" are even allowed in this Guests response as well as "rolls her eyes" when she heard the Guests did not have a GPS. Barb did say that this Resort Map, even though not drawn to scale would work well just to get around the area as all of our other Guests have used it in the past. All of what is being responded here can be attested to as there were other Guests here that heard the entire conversation.
2.) When these Guests did arrive at check-in, I approached the male Guest and said "sorry about your first arrival, but the room was not ready". He said "that's O.K., I understand. Since there was not anything to apologize for, as the male Guest said that he did understand, we commenced to give exactly the same tour of our facilities as we would to all of our first time Guests. Yes, this even included on how to pick up poop and the correct disposal. The reasons seem quite obvious as the waste is not healthy to humans and Pets and must be disposed of properly. The signs on the lawn are not meant to get our Guests dizzy as stated but to act as a reminder that there are designated areas that are meant to be used by Pets for the sake of cleanliness and health. We also would like other Guests to be able to visit and and not have to "watch" where you are walking all of the time as well as making this Inn a pleasant sight. Some Guests do not realize that Dog urine will kill grass. Also to envision our Guests that we are trying to do all things in the "green" way, we like to show them that the air is pure and clean without chemicals and we do sell some of these items if someone were to become interested. We do not "push" or even try to sell, we just give interested parties handouts on these products and that is the end of it. The handouts even contain the negatives and positives on these products that let people decide if this would be "right" for them.
3.) Rosie B's indoor swimming for Dogs is a division of our corporation which was built specifically for rehab. and therapy of Dogs as well as exercise for fitness health of Dogs. As long as the schedule permits, Inn Guests may arrange a time period if they would like to have their Dogs use the pool. As far as the Rates, we stated that the first Dog is $50.00 per session and that the 2nd, 3rd, and up to 4th Dog would be half price per session. We do provide dry-down stations with hair dryer and air blower, as well as towels and other grooming aids for the comfort of the Pets after a Swim.
4.) Jumping back to these "policies everywhere"!
There are certain insurance regulations as well as local town by-laws and ordinances that must be enforced. Some we have added ourselves for the well being of our Guests as well as our own personal safety.
5.) Again we are having a problem with the wording of "not very smart" as we fell that these Guests are grasping at straws as well as hitting below the belt with some of these intentional name calling items. To sort this out, our Pet sitting area is in the Inn and it is one level down which is under the Guest rooms. We offer this service so that Guests may entertain themselves at places that are not Pet Friendly plus the Dogs are not allowed to stay in the rooms by themselves (insurance regulation). We do not agree that the Dog was barking for three hours. We do check on the animal every 30-45 minutes and in that time we stay with them to reassure them that their parents will be coming back to them. When the Guests did call that evening, we immediately went to see if there was a problem and we did stay with the animal. We do have Guests that have us take care of their Pets while away at Weddings, family outings or even some of the local area attractions that are all day/night affairs. We do work with Old Sturbridge Village when they have specials on Halloween or Christmas nights where we Pet sit our Guests animals until the wee hours as well as those extended dinner encounters.
6.) This next item was explained already, we did not apologize for the rudeness upon arrival since according to our story and the other Guests, there was no rudeness on our part. As far as the Dog barking, we are Pet friendly and having animals and taking care of them as well as hearing them, to us is one of the most pleasant ways to communicate with life itself. What we did say was that if Dog barking was making people uncomfortable, then perhaps Restful Paws is not the place to be staying. This in no way was said in a way that what could be derived as saying Guests (these or others) are not being "Dog People". Another comment we would like to make is the fact that since the complaint or should we say bad rating by this Guest, according to the information provided by Trip Advisor was written by a female, as we have stated in this rebuttal, the male Guest was the only Guest to approach the Inn at that early check in time.
7.) Our comments about the "bottom line" and "the almighty dollar", is that there are items in the Inns' refrigerator that are used by the Guests for their enjoyment and these are charged a small fee which goes into a fund from which we then purchase sets of oxygen masks for Dogs which we then donate to the local Fire Departments. We do donate the items that are in the fridge. Our "five dollars for a grilled cheese" was never purchased by these particular Guests so they is no way to know just what this repast consisted of. This is more than "just" a grilled cheese.
8.) Back to the signs. We do have three or possible four signs that do say "keep out" as there is a need to keep Guests on our property and not to trespass on some other property. We have 31 acres which we feel is abundant enough to use and not to be encroaching where people should not be. One that does come to mind is keeping our machinery area "Off Limits" so as not to have any accidents to our Guests. Again, insurance regulations are in effect. We do have a pretty steep liability coverage and we do intend to keep the rates from climbing. Dogs on leash is a State Law (Massachusetts). If not on a leash, there is the possibility that there might be some aggressiveness and it would be terrible to have any of our Dog or Human Guests injured. And as far as "fenced in areas", we do not have any nor have we ever advertised any. We are Pet Friendly in a natural setting and are partially "green" and environmentally safe with how and with what we clean with. We are a Pet Friendly Inn not a "Doggie Day Care" where fenced in animals in a play zone soon sometimes pick up bad habits of others and sometimes become a problem in themselves.
9.) Our Jobs as Innkeepers seem to have been overlooked with this statement of "are there any Dog Friendly restaurants around" when we gave these Guests a list compiled by us on where to go for Pet Friendly places. The only drawback being that in this time of year, the tourist industry is not in full bloom and some of the eateries are not yet open.
10.) In this closing statement we would just like to mention that just as all places of lodging do have rules to follow, so do we. On our web-site it does state that there are no refunds for leaving early, no-shows, and for canceling outside of specific time frames. In this case we refunded 1/2 of the canceled out day that was reserved in advance. This was accepted by the male Guest and maybe we should not have done that, but we did. Maybe we also could have seen something in the first impressions and maybe should have acted more quickly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Bank New Jersey
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 30, 2008

Far exceeded our expectations, the hospitality and warmth, their attention to detail. Environmental very "green". The dogs had the best time of their lives - woods to romp in, the indoor pool to swim in........can't wait to go back. Breakfast was special and catered to your needs and wants. The family that runs the Inn is obviously on the right track. Great place to go.

  • Liked — wonderful bed and breakfast for both pets and their owners
  • Stayed June 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AbbieKai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, New Jersey
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 12, 2007

Restful Paws is a must-stay for all true pet lovers. I had never imagined a place so catered to the relaxation and enjoyment of both pets and their owners. Nestled in an idyllic hamlet near Sturbridge, MA, Restful Paws is a haven of beautiful furnishings, delicious home-baked breakfast treats (for you and your pet) and the most gracious, thoughtful hosts imaginable. Every detail is thought of, from towels and food bowls for your pet, to the beautiful playroom for their pet-sitting services, to the convenient waste receptacles and little iron sculptures on the nature trails.

It's situated on a huge property with beautiful grounds and a large gazebo where you can have breakfast served. Each room is a different theme, with every corner spotless and decorated tastefully. I highly recommend the Audubon Delight! With a dog-friendly establishment, you’d expect all kinds of odors emanating from the carpet; with air purifiers in every room, it was fresher than any other hotel we’ve stayed in! They even made us pizza after a very late check-in. Also if your pup is a swimmer, you have to visit the giant bone-shaped doggie pool. If you’re lucky you’ll catch a glimpse of Rosie B. herself, the official B&B doggie mascot!

This was our puppy’s first vacation, and the host family and accommodations were so welcoming that we will be sure to return.

  • Liked — A flawless experience from beginning to end
  • Stayed July 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Astara8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed May 21, 2006

My husband, myself, and our bullmastiff stayed at this B&B for two nights and truly enjoyed the entire experience. The hosts are extremely welcoming and do everything in their power to make sure you and your pet are comfortable. Upon entering, we were extremely impressed with the absence of "pet smell." This B&B has an awsome air purifier to eliminated allergins and odors! Around every corner are treats, toys, literature, and something to do. We spent hours on the wooded trails and did obedience and agility training on the back lawn. Maria was wonderful with our bully. She lovingly cared for him and kept him entertained while we went out for dinner each night. At night, we curled up on the couch, watched t.v., while a fire crackled in the background and our dog curled up at our feet. Perfect.

  • Stayed February 2006
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed December 14, 2005

We briefly stayed at the Restful Paws B&B on our way through Massachussetts (-). One night was enough to want to return again for a long weekend. This country setting B&B caters to travelers with canine and feline companions in tow. It even includes a newly built dog bone shaped indoor pool for pooches to swim and play.

The four guest rooms are in a separate annex from the owner's home, which also includes a large entertainment room for your enjoyment. We stayed in the Country Elegance room and it was tastefully and beautifully decorated (far above what you'd expect in a place that caters to dog owners). The elegant breakfast brought to our room in the morning included yogurt, fine pastries and fruit. It even included dog treats for each of our dogs.

The special thing about Restful Paws is that they pamper the guests, but especially pamper their dogs. Treats are avaialable at your choosing, and soft beds are provided along with water/food bowls. Though we did not have time to hike, there are wooded trails behind the house for you to enjoy. We would suggest this place for anyone who wants to getaway from the city with their dogs.

Helpful?
2 Thank traveltexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Restful Paws

Property: The Inn at Restful Paws
Address: 70 Allen Hill Road, Holland, MA 01521-3142
Location: United States > Massachusetts > Holland
Amenities:
Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Holland
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Restful Paws is the newest getaway where "Pets bring their Owners to relax". This 31 acre sanctuary features walking trails, picnic groves and a new indoor, in-ground 45x27 foot, bone shaped Doggie pool. A custom built Guest wing is completely Pet ORIENTED with lodging for Owners and Pets alike as well as being handicap accessible. Remember, "this is the place that Pets bring their Owners to relax". ... more   less 

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