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“amazing!”

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Best Western Merrimack Valley
Ranked #2 of 2 Hotels in Haverhill
GreenLeadersBronze level
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“amazing!”
Reviewed January 7, 2012

ive stayed there many times and i love it! i am a long time costmer and i will be for ever! it is a great place and anyone who stays there will love it!!!!! only problems is the rooms are a little outdated but outher then that great!!!

Room Tip: go with the suites! its a little more costly but very nice! but if not regular rooms are great also...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sullife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, February 7, 2012
Thanks for leaving us a great rating on your most recent stay! We’re glad you had such a great experience and hope you’ll stay with us again!

Sincerely,
Steven Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 26, 2011

Stayed here for my sons wedding. it was the worst place I have ever stayed. Front desk girl rude, slow ignored customers. Food served in the cellar area . Rooms so outdated it was awful. Place smelt awful. This place should be taken down and rebuilt. I would never stay there again for any reason.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dutchessdeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, December 28, 2011
Dear Guest,

We are sorry to hear your stay was not satisfactory. We have frequent employee training and hotel updates, so I can assure you your feedback will be taken seriously. If you have further details regarding your stay, I’d welcome the information to better understand your review. steve@bwmerrimackvalley.com

Sincerely,
Steve Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Haverhill hotels

Hazy, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 1, 2011

This hotel had everything we needed fo a nice weekend getaway. There was a nice pool, and daily breakfast. Also, if you dont mind the drive, it's pretty much right in between Salem and Boston. Staying out of the cities is a great way to save some cash. Only problem we had was that one day our ajoining rooms were never cleaned. It was a bit annoying, but not a huge deal. Other then that, the room was clean and the bed was comfortable. Overall, we enjoyed our stay.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBethOfPenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, November 14, 2011
Dear Guest,
We are glad you had an enjoyable stay with us and that you found our hotel a great value! Regarding your rooms not getting cleaned, we have staff on call at all times for guest requests and if something happened for that oversight to happen, let our front desk know and we can always send someone up to take care of it for you immediately. Thanks for telling us about your stay and we hope to have you again next time!

Sincerely,

Steve Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
159 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed October 27, 2011

This is a very good, simple lodging suitable for short visits in the area north of Boston. You won't be disappointed.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cardtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, November 1, 2011
Thanks for the endorsement! We’re glad you enjoyed your stay and hope to see you again soon.

Steve Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evesham, United Kingdom
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 9, 2011

We stayed 3 nights here. VERY below par for a BW. I had queried previous reviews with the manager Mr Kerrigan, but was reassured by his reply. My post-visit questions response from him indicate that they have "long term families", we met some, very nice well dressed children with their carers and less well attired individuals of both sexes, some of whom quite frankly smelled less than sweet. If you decide to stay and go for breakfast don't go early. We were always left wondering what the state was of the person who had slept in our room before us, or before them!

Room Tip: Rooms at the front are probably better
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Candice2205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, October 17, 2011
Thank you for contacting me directly prior to and subsequent to your stay with us. I appreciate hearing from our guests regarding their stay and the areas that they feel we do well but also can improve upon. I am sorry that your experience at breakfast was not up to your standard, and we are continually working to improve our operations. We do have guests stay with us for extended periods of time, but we maintain a high standard of cleanliness and maintenance of our rooms and common areas. Unfortunately, we cannot control the personal hygiene of guests.

Thank you,
Steven Kerrigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 3, 2011

By reading past reviews, I can only assume that people are reviewing two different places. We stayed at The Best Western Plus Merrimack Valley last month, and as we were travelling with a dog, made advance reservations. Now dogs and their travelling companions seem to be put in the "D" block at the back. The hallway smelled, the pillows smelled, and there was a lot of unattractive activity from what seems to be more or less permanent residents. My husband encountered what he thought was a drug deal in the parking lot when he was giving the dog her good-night walk. The security staff were kept busy cleaning up intentional messes near the back entrance. On the up side, the staff was extremely pleasant and helpful. Maybe there should be a warning that, if you're travelling with a pet, do NOT stay here.

Room Tip: Don't stay in the D block.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, October 6, 2011
Dear Guest,

We are glad to be one of only pet-friendly hotels in our immediate area. We have certain rooms specifically designated for guests with pets which many travelers find helpful in not having to leave their pets behind. I’m glad you found the staff extremely pleasant and helpful. They are always willing to help you out with anything during your stay. Did you contact them about your concerns? If not, please email me so I can help out with anything unresolved – steve@bwmerrimackvalley.com. We also offer night security watch for our guests’ safety that will respond to any reported disturbance or concern. Please contact them or the front desk with any questions. I can assure you of our constant striving for improvement and offering convenient amenities to our guests at a competitive rate.

Sincerely,
Steve Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 20, 2011

This was the 2nd night to our (my son and I) trip. He is 15 and does not mention the amenities much although when we checked in on Saturday night he was impressed with the room and how clean it was. The hallways were clean and the rooms smelled fresh. The windows open which is nice (room 216). Check out time is at 12, which is nice compared to the 11 at most hotels. I have stayed at several best westerns in the area, and I would stay in here over most even though the drive is longer to the places I need to go. Breakfast is good, the rooms is a little small for the amount of people that were there, but for a free amenity it is nice. I would suggest getting some flavored cream for the coffee most other hotels offer it. We went to the pool at 9:30PM on Saturday night and there were 4 kids in the pool screaming and yelling and jumping in and out of pool and splashing, I got in and quickly got out, decided to go to the hot tub, there was a single girl in there (about 17 maybe) blasting her ipod and talking on phone, I am assuming she was the supervision for the kids! (NOT) There was a employee in the pool area doing the water test although he seemed to be oblivious to everything going on around him. My son and I stayed 10 minutes and went back to our room. We stayed at another Best Western in the area and from 9-10 (or 11) it was adults only in the pool area this is a wonderful idea.

Hanna has been there all 3 times I have stayed and is a wonderful and kind associate. About 1 hour after we checked in she called to see if everything was ok and if we needed anything, although we were not there she did leave a message which was a nice touch. We had a great night staying here and my son has informed me when we come to the area again this is where we should stay!

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, September 23, 2011
Dear wuggie774,

I greatly appreciate your feedback on your recent stay with us. I’m glad to hear you had an enjoyable stay and that your family wants to return! You have a couple of valuable suggestions for our hotel and I appreciate this. We are always striving to give our guests the best experience possible. Thanks again for staying with us and for letting us know about it here. We hope we have the pleasure of hosting you and your family again soon.

Take care,

Steve Kerrigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Merrimack Valley

Property: Best Western Merrimack Valley
Address: 401 Lowell Ave, Haverhill, MA 01832
Phone Number:
Location: United States > Massachusetts > Haverhill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Haverhill
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Merrimack Valley 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Best Western Merrimack Valley, located off Interstate 495 in Haverhill, Massachusetts. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. The Best Western Merrimack Valley offers spaciously appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television and free high-speed Internet access. This New England hotel serves a complimentary breakfast each morning. Additional amenities include a fitness center, an indoor heated swimming pool, hot tub, guest laundry and full business services. Pets are welcome. This Haverhill hotel is close to many area attractions including the Budweiser(R) Brewery, New Hampshire and Northern Massachusetts ski areas, the Strawbery Banke Museum in Portsmouth, and the USS Constitution in Charlestown. Guests will also be close to attractions such as Merrimack College, the University of Massachusetts Lowell Campus, the Freedom Trail and the Boston Science Museum. Corporate travelers will appreciate convenient access to the Ward Hill Business Park, Osgood Landing, Raytheon and Cisco Systems. ... more   less 
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Also Known As:
Best Western Plus Merrimack Valley Hotel Haverhill
Best Western Hotel Haverhill
Best Western Haverhill
Haverhill Best Western

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