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“Nice Hotel, Good prices, Friendly Team”

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Best Western Merrimack Valley
Ranked #2 of 2 Hotels in Haverhill
GreenLeadersBronze level
Salem, New Hampshire
1 review
“Nice Hotel, Good prices, Friendly Team”
Reviewed June 7, 2011

Me and my fiance stayed at this hotel for a couple days just to get away and relax. Our room was nice and clean when we arrived, I thought it was a nice cozy room for the two of us. The pool and the hot tub were also very well maintained and we enjoyed those to the fullest! We loved that we could go for a nice swim then sit in a relaxing hot tub after. The location of the hotel was great, everything we needed was right around us, 24 hour cvs for anything we might need, grocery store right across the street as well as a chinese restaurant that had very good food and a movie theatre with really comfortable seats right next to us as well as many more restaurants and stores down the street. When it came to the service, we were helped as soon as we walked in the door and the guy at the desk was very nice, I believe his name was Matt, he helped us with everything we needed to know, places in the area and how to get to them, what restaurant is good and which one isn't, what there is to do in the area. There was also a girl there the enxt day who was also very nice but I don't remember her name. All in all we had a great experience and will definitely be back again soon! :)

Room Tip: Rooms by the pool so you can get there quicky! :)
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  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank ilovemike410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, June 16, 2011
Dear Guest,

We are so glad to hear you and your fiancé had such an enjoyable stay at our hotel! Your comments about the high level of customer service you received from our employees makes us happy to hear. We’re glad you enjoyed our hotel’s convenient location and amenities, like our swimming pool and hot tub. We will be sure to pass your kind words along to our staff. Thanks and we hope you will stay with us again soon!

Sincerely,

Steven Kerrigan
General Manager
BEST WESTERN PLUS Merrimack Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Enfield, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 19, 2011

First room smelled really bad, opened the window, ants everywhere! Switched rooms. Smelly, opened window, only a few ants. Couldn't close the window, stuck open. 100% non-smoking and they say they cleaned the rooms for this. No way. Smoking smell all over. Drunks outside the door and throwing up right at the walkway. Room key only worked for the room. Couldn't get into the "D Block" door. (that's what we call it now.) The tub would not drain after a shower. The toilet moved when you sat on it. The day staff were uptight ,to say the least. Night staff was helpful with the window. Due to the above, I would not allow the kids in the pool so I cannot comment on the status of the pool. I stayed at this hotel last year and it was fine. We will never again stay at this hotel. I fully recommend you do not either.

  • Stayed May 2011, traveled with family
    • Value
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Helpful?
4 Thank JuliefromNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, May 27, 2011
Dear JuliefromNH,

I am sorry to hear this review. We take great pride in our hotel and take all complaints seriously. You mention you stayed with us last year and it was a good experience. We are confident that our hotel has only improved, and will continue to improve, since your last visit. Did you speak with our front desk regarding your concerns? We respond promptly to any concerns our guests bring to our attention. I would like to follow up with you and the service members you spoke with regarding the issues. Would you please email me further details of your interaction with our staff at gm@bwmerrimackvalley.com? This will ensure everything is dealt with fairly. I can assure you your next stay with us will very pleasant and comfortable.

Thanks,
Steve Kerrigan
General Manager
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Travelers are raving about these Haverhill hotels

San Jose, California
1 review
Reviewed May 9, 2011

I had to travel to the Haverhill area for business for the 1st time. I chose this hotel because I have never stayed at a Best Western. I found the staff to be friendly and efficient and the room clean and comfortable. The free internet was great! I also thought the breakfast included was very good.

I would stay here again if I have to travel to this area again!

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tucleenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, New Hampshire
1 review
Reviewed May 3, 2011

My husband and I brought the kids for an overnight stay during school vacation. What a GREAT experience!!!! The room was spacious and clean wtih two queen beds, refrigerator and microwave. The hotel offers a AAA discount which we used and free WiFi. The kids had a blast in the indoor heated pool while I kept an eye on them from the hot tub and Dad enjoyed the fitness room. Later we visited the movie theater located right next door. The Front Desk was very helpful in suggesting nearby entertainment and restaurants. We slept in the next morning then enjoyed the complimentary continental breakfast. The kids loved the waffles! Since check out wasn't until noon, we all had a chance to use the pool one more time. We found the entire staff to be warm, friendly and courteous. We all enjoyed our stay and are looking forward to a return visit soon.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally46218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, May 16, 2011
Dear Sally46218,
We are so glad to hear you had an excellent stay! Our hotel’s amenities and area attractions are very family-friendly and we’re happy that you and your family were able to experience much that our hotel had to offer. Thanks for leaving this review on how you enjoyed your stay with us and we hope you will be back again soon!

Sincerely,
Steven Kerrigan
General Manager
BEST WESTERN PLUS Merrimack Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 18, 2011

Stayed here in March with our sports team. We found out that much of the hotel is used to house homeless people. Many or these people were drunken men who would leer at our kids in the pool and try to talk to them. Then we found homeless people sleeping under a stairwell. The management didn't seem concerned at all! If you are traveling with children, avoid this place!

Room Tip: If you must stay, get a room near the main desk.
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  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank travelingmom061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMV, General Manager at Best Western Merrimack Valley, responded to this review, April 21, 2011
Dear Travelingmom061,

we appreciate your feedback. We apologize that your stay was not satisfactory. We take all the information we receive from our guests very serious, and are ensuring that the systems we have in place are appropriate and working properly. We want to be sure that all of our guests feel both safe and comfortable while staying at our hotel. We do have security on during the overnight and they make regular patrols of the building. We also respond to any issue raised by our guests, and I am concerned that you feel that the management of the hotel did not seem concerned. If you have any specific information about your stay, we are very interested to hear to make sure that our response was appropriate or if we need to make further changes to our procedures. Please feel free to email me at gm@bwmerrimackvalley.com and we will look into this matter for you. I can assure you that we will do everything we can to make your next experience with us a positive one.

Thank you,
Steven Kerrigan
General Manager
BEST WESTERN PLUS Merrimack Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jersey
Level 5 Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 4, 2011

This Best Western was acceptable, nothing great but nothing bad. Check in was easy, room was clean and spacious. Actually bigger than most with a desk, 2 person table, mini fridge and microwave, safe. The bathroom was also comfortable. We found the beds to be very uncomfortable though, very firm. This location does have an indoor pool, but we did not visit. The hotel is located right next to a CVS, atm, and near McDonals, grocery store and some other shopping. It is right off 495, very convenient if traveling. Breakfast is included in the price. I cannot comment on it because we missed it the following morning and could barely get coffee. They do not offer coffee in the lobby like most. Overall, it was okay and will meet all your needs.

  • Stayed December 2010, traveled with family
    • Value
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Helpful?
Thank Wailym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
honolulu
2 reviews
Reviewed October 25, 2010

Would highly recommend staying here. We were allowed an early check in on the day of our arrival. We used their gym during almost everyday of our 4 day stay. The gym had towels and water for our use. There was a computer for hotel guests to use for 20 minutes at a time. It was situated in the walkway, not in a separate room, but it was adequate. No charge for parking. Aircon and heater worked well. Breakfast was included. Area was quiet and we were able to sleep well. Staff were extremely helpful.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank susanhonolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Merrimack Valley

Property: Best Western Merrimack Valley
Address: 401 Lowell Ave, Haverhill, MA 01832
Phone Number:
Location: United States > Massachusetts > Haverhill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Haverhill
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Merrimack Valley 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Best Western Merrimack Valley, located off Interstate 495 in Haverhill, Massachusetts. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. The Best Western Merrimack Valley offers spaciously appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television and free high-speed Internet access. This New England hotel serves a complimentary breakfast each morning. Additional amenities include a fitness center, an indoor heated swimming pool, hot tub, guest laundry and full business services. Pets are welcome. This Haverhill hotel is close to many area attractions including the Budweiser(R) Brewery, New Hampshire and Northern Massachusetts ski areas, the Strawbery Banke Museum in Portsmouth, and the USS Constitution in Charlestown. Guests will also be close to attractions such as Merrimack College, the University of Massachusetts Lowell Campus, the Freedom Trail and the Boston Science Museum. Corporate travelers will appreciate convenient access to the Ward Hill Business Park, Osgood Landing, Raytheon and Cisco Systems. ... more   less 
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Also Known As:
Best Western Plus Merrimack Valley Hotel Haverhill
Best Western Hotel Haverhill
Best Western Haverhill
Haverhill Best Western

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