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“relaxing fall getaway” 4 of 5 bubbles
Review of Vacation Village in the Berkshires

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Vacation Village in the Berkshires
Ranked #2 of 3 Hotels in Hancock
Certificate of Excellence
Mastic, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“relaxing fall getaway”
4 of 5 bubbles Reviewed October 26, 2013

we stayed for 4 nights..the acomedations were very nice. More than sufficient for my husband and me. We enjoyed visiting the Berkshire Museum, the Norman Rockwell Museum and Mt. Greylock Reservation (what breathtaking views). we were on the lower level and had an A unit. The staff was very friendly. Everyone from the maintence people to the front desk staff were very nice. The hot tub was relaxing. The fall foliage was beautiful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank LongIslandGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 30, 2013
Thank you so much for your recommendation of Vacation Village in the Berkshires Resort. We’re pleased that we were able to provide you and your husband with a memorable vacation. Our employees take pride in the resort and we are thankful when guests appreciate our efforts. We can’t wait to welcome you back!
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567 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
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English first
Dedham, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

My son and I enjoyed a great stay. Vacation Village was clean, spacious and comfortable, we loved the fire place. We enjoyed a dip in the pool as well as the hot tub. The views and trees were beautiful this time of year. We visited the Mass Mocha museum and viewed the Native American monument and a few area stores. There are also many hiking trails which I will be back to do with my husband next time.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 30, 2013
Thank you for the great review on Vacation Village in the Berkshires. We’re glad to read that you enjoyed our hospitality and the region’s incomparable season of natural beauty. We take great pride in the services we offer our guests and we look forward to welcoming you and your family back to The Berkshires soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 14, 2013 via mobile

My two sisters and I spent 4 glorious days at Vacation Villages . It was our first time there. We had a two bedroom town house which had the largest rooms- 2 bedrooms, two living rooms beautifully furnished, two huge bathrooms, a big kitchen and a smaller one, 4 tv s, 2 fireplaces and a lovely patio with a view of red and gold trees. The swimming pool (indoors) was heated and large. The staff was very friendly. We loved it, there are no restaurants at the Villages but there is a great one drectly across the street at Jimmeny Peak. We ate there twice. Great food. There is also a well stocked food shop at Jimmeny Peak to buy groceries. You will love it. Lots of things to do not that far away. Will definitely return.

Stayed October 2013, traveled with friends
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 30, 2013
Thank you for the wonderful review! There is no better compliment we can receive than knowing that our guests will return to stay with us again. We’re truly blessed with a staff that works hard to provide great service and great resort amenities and location at affordable prices. We’re happy that you enjoyed your time with us and we look forward to your next visit!
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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

This was our first visit resulting from an RCI timeshare trade. Check in staff were very accommodating of our needs and everything about the resort was outstanding. Accommodations were newly renovated and spotlessly clean. We can honestly say that this resort was one of the best we have experienced. The fall colours and proximity to neighbouring towns and restaurants made for a delightful experience.

Room Tip: Saturday check ins will give you access to the newest buildings. That being said we were in an older...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Denis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 15, 2013
We cannot thank you enough for your wonderful comments about your stay at Vacation Village in the Berkshires. It is truly a pleasure to read that you enjoyed your time with us and that you are enjoying the benefits of timeshare ownership by using your RCI points at our resort. Thank you for sharing your experience on tripadvisor and we’re positive your detailed comments will help our future travelers get the most out of their own vacation. We can’t wait for you to come back!
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South Padre Island, Texas
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed October 4, 2013

This place is nicely maintained but lacks ambiance. The rooms do not take advantage of the beautiful surroundings. The walls are thin and the ventilation system is connected to other rooms. You will smell your neighbor's early morning bacon. The plumbing in most unit B's do not function well. Yes, they will leave you a plunger. Maintenance does come to fix things immediately as they are very service orientated. The resort staff is accommodating. The entrances to the building is only from one side so if you are on the far side you will do a lot of walking. The exit on the other side of the building is only for emergencies. The walls are paper thin and you will hear the kids next door crying. The interior of the buildings are well maintained. New carpeting, paint and all interior areas in my building including common areas were clean! This place is located not very far from a lot of historical attractions and nature/hiking. The advantage this place has over a b&b or other hotels is that you have a kitchen (unit b's only a partial) and enough of a living room for a small family. Nice when you get sick of eating out. Some units have jaccuzi tubs but not the B units. The gas fireplace was nice when the temperature dipped a little at night and you didn't want to put on the heat.

Room Tip: If you are a family or people who like to eat in more than eat out, do not get a unit B. Ask for an...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Seigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 15, 2013
Thank you for your recommendation. We appreciate you pointing out the benefits of our accommodations and amenities but are sorry that we did not meet all of your expectations. We hope that we may have the opportunity to share our hospitality with you again so that we may continue to strive to improve your impression of us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

I wouldn't give up my autumn week in the Berkshires for anything - the fiery colors of the changing leaves against the bright blue sky greeted us every morning as we took off for a walk, or for a day exploring the countryside. Everyone is friendly, restaurants are wonderful, and the history of the region and its people is around every curve and in every town and village. The resort's location is unbeatable - convenient to Pittsfield, Lenox, Lee, Stockbridge, and Great Barrington on one side, and Williamstown, North Adams and Deerfield on the other. Visit them all if you can.
But back to Vacation Village. I've been coming here for six years, and it's evident that the place needs a little TLC. No huge fixes, but simply some attention to detail - the pillows are awful, the mattresses are worn and no longer comfortable. The televisions need to be upgraded to flat panels and come on, guys, everyone offers cable and FREE WiFi these days.
I can't write about the staff or the grounds, since I never spoke to anyone during my week there, and did not go in the main building (too many walks and hiking options to need the treadmill) - there aren't many other reasons to do so. Management might consider keeping the outdoor pool open (it was sunny and almost 80 degrees for several days) and it would be really nice to have a small café on the grounds (outside tables overlooking the incredible views) where you can get a good cup of coffee, fresh pastries, etc. A convenience store would make a lot of sense - we're a captive audience here! And what about that nature trail that was supposed to be built years ago? A bonfire on Friday nights, when everyone is tired and getting ready to pack up and get on the road home?
My point is that there are things that can and should be done that won't break the bank, but will make members feel that their resort is as much of a highlight of their week in the Berkshires as the lobster roll and Bloody Mary at the Morgan House in Lee (don't miss it!).

Room Tip: Request a room looing out towards the woods on the upper floor of a building close to the main lobby...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 15, 2013
Thank you for taking the time to share your experience of Vacation Village in the Berkshires. As a management team we discuss these reviews in depth because we're always looking at ways to improve our service and appreciate the feedback. We’re currently in the process of updating our TV’s. With regard to the mattress, all of our mattresses have been replaced within the last couple of years but we will keep a watchful eye for some that may begin to show age. We appreciate your continued loyalty to our resort. We’re committed to creating lasting relationships with our guests and we’re grateful for the opportunity to share our hospitality with you. We look forward to welcoming you back to the beautiful Berkshires on your next fall vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed September 27, 2013

The First Word: My Partner and I are an older couple, and we stayed using RCI points. We both rate this resort four stars out of five. The units are very nice, and the resort staff are friendly and polite. Even so, the resort (VVB for short) does have issues to be considered.

The Final Word: We strongly recommend VVB to anyone going to the Berkshires. It is an excellent place, but many of the issues mentioned in other reviews are real.

The Good Stuff: (1) VVB units are spacious, nicely appointed, clean, and usually easily accessible. The kitchen is well appointed; you could cook full dinners in it. (2) The Hancock area is relatively remote, and VVB might the best resort facility within ten miles. (3) There are many cultural and natural attractions within forty-five minutes' drive. VVB is a good central location between Williamstown, North Adams, Stockbridge, and Lenox. (4) No restaurants within walking distance, but the John Harvard Tavern and the Old Forge Restaurant are both excellent.

The Bad Stuff: Some of these issues are correctable if the management so desires; none are truly serious. Listed in order of importance to me: (1) VVB has no restaurant, no cafeteria, no breakfast (except a coffee pot in the lobby), no gift shop. If you can drive five miles, you can correct this. But this is really inexcusable. They do have some space to build. (2) The area is steep hilly, and units are scattered over a half-mile or so. People with walking difficulties might have trouble getting around. (3) If you do ask for a special unit, make sure the hotel staff knows about it. Our experience was that there seems to be a disconnect between reservations, room maintenance, and the front desk. (4) You must drive everywhere. Local folks talk in a manner similar to Arizona: "Across the street" is a mile away. "Just down the road" is five miles. "A little way off" is ten to fifteen miles. (5) You must pay for Wi-Fi, and pay more for "Good Wi-Fi", whatever that is. Why do many inexpensive places provide free Wi-Fi, but so many upscale residences charge? This is price gouging, and it ultimately makes me distrust VVB management. (6) For City Folks, accept the fact that there is no cable TV.

Room Tip: Down-slope second floor rooms usually have a good east or west view. Rooms near the Lobby Building...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank jacko1931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review, October 15, 2013
We appreciate your comments are thankful that you recognize the value we offer our guests. We’re sorry that all of your expectations were not met during your stay. It is understand that travelers expect services comparable to what they find at home, but with the technology of hotspots, unlimited data plans, etc. many of our guests do not place in-room internet service as a priority amenity. Therefore the resort strives to be frugal with our timeshare owner’s association and charges for the convenience of internet in the private rooms. Complimentary computer service is available in the Clubhouse at the resort. We’re always striving to provide the best vacation experience for our travelers and appreciate when a guest takes the time to write about their time with us. Thank you again for sharing and we hope that we may welcome you back to The Berkshires on your next vacation.
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Additional Information about Vacation Village in the Berkshires

Property: Vacation Village in the Berkshires
Address: 276 Brodie Mountain Rd, Hancock, MA 01237
Location: United States > Massachusetts > Berkshires > Hancock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hancock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Vacation Village in the Berkshires 3*
Number of rooms: 360
Official Description (provided by the hotel):
Professionally decorated in a traditional New England style, Vacation Village in the Berkshires offers spacious suites with amenities such as fireplaces, Jacuzzi tubs, and fully appointed kitchens. Commanding a stunning view of the Jiminy Peak ski area, your home at Vacation Village will also serve as your gateway to all that the Berkshires has to offer. ... more   less 
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Also Known As:
Vacation Village In The Berkshires Hotel Hancock
Vacation Village Berkshires
Vacation Village At Berkshires
Village Berkshires
Vacation Village In The Berkshires MA - Hancock

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