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“not too clean...”

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Howard Johnson Express Inn - Amherst Hadley
Ranked #6 of 7 Hotels in Hadley
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566 reviews from our community

Traveler rating
    92
    170
    147
    92
    65
See reviews for
286
57
56
100
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 22, 2013

The lobby area is decent but the room was not. Worn and streaked carpet, spots on the bedspread, bed was lumpy but comfortable, old analog TV with poor reception, slow wireless internet connection. The room is dated and is a dump. Don't stay here unless it is the only option.

Stayed September 2013
Helpful?
2 Thank love56wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuenca, Ecuador
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 20, 2013

I wish I could actually write a negative review of HotelsOne.com. In addition to NOT making the reservation at the HoJO Inn, they have repeatedly ignored the fact that they charged me $700. and still have not refunded my money from mid-July (now Sept 20). However, the staff at the HJ were efficient and found rooms for me and my party, but the real treasure was the Front Office Manager, Maylin Crouss. She has actually written to HotelOne.com to help me get my refund! I recently sold a hotel in Ecuador, so I know what it is like to find staff that are not only smart, but that truly understand the concept of "customer service." She should get a 6 star rating!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 14, 2013

I got this hotel on priceline for a low price. I learned yet again, that you get what you pay for! The room was depressing; dark fabrics, carpet and wallpaper add to that a dank smell: Probably the air conditioner needing a filter change. Old tube style TV with crappy reception. Bathroom very basic. One plus point - there was free internet. The safe failed to recognize my code one morning. After several failed attempts by the maintenance staff to open it using an electronic box that connected via a cable to the safe - they decided to bust it open. They told me all the safes were being removed from the hotel - so it didn't matter that it was destroyed.

Security: I was up early (5'ish) and went outside most mornings. Going out and coming back in there was usually nobody at the front desk. So basically the hotel was wide open to anyone. Not acceptable in my book - even if Hadley/Amherst seems like a friendly area.

I won't stay here again and would not recommend it.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrktMgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hadley hotels

Miami
1 review
Reviewed September 9, 2013

Clean, Quiet, convenient; polite staff...too bad the pool was closed for the season despite some very warm weather...would have been nice to go for a swim...desk staff very helpful; WIFI was easy and immediately accessible


  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Property: Howard Johnson Express Inn - Amherst Hadley
Address: 401 Russell St, I-91 Ex 19 & Rt-9, Hadley, MA 01035-9578
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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