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“Old Tired Room”

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Howard Johnson Express Inn - Amherst Hadley
Ranked #6 of 7 Hotels in Hadley
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546 reviews from our community

Traveler rating
    88
    165
    142
    89
    62
See reviews for
278
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95
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mansfield, Massachusetts
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 bubbles Reviewed October 8, 2012

Stayed here Saturday night. Warning to other potential guests- found bed bugs in room 108. They moved us down the hall, but the front desk did not take the discovery seriously. As far as I can tell, they did not move people in the immediate surrounding rooms and they did not send anyone to inspect.

The front desk advised that they haven't had any issues like this, but they did confirm the presence of bed bugs in that room. They do not have a bed bug policy like many other hotels (i.e. dogs, heat lamps, closing surrounding rooms where they are found).

Their corporate office, which I called this morning, took an interesting approach- they advised that they would let the local hotel deal with it. But if the hotel doesn't contact me by the end of the week, they will intervene.

I know bed bugs are an issue everywhere. But you don't want to bring them home with you! So beware if you stay here, especially in light of their lax (read: non-existent) bed bug policy.

Room Tip: Stay out of the basement!
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank kgoldfien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonia J, General Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review, October 12, 2012
We do take this very seriously and have had our professionally trained employees inspect the room. They have been unable to find any evidence of bed bugs in this room or any of the surrounding rooms. We have called in a third party (professional exterminator) to re-inspect the room and will contact you as soon as we get the results. If you could please call me at (413) 568-0114 I would appreciate it, as I have tried to call several times this week and have been unable to get in touch with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
4 of 5 bubbles Reviewed October 7, 2012

Simple, good price, hotel well-managed, clean room, comfortable bed. Next to Rte 9 and malls, but no noise. Location is convenient to Northampton, Amherst, and 5 college area. Typical budget breakfast. Would go back again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGarneau51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEDWAY
1 review
5 of 5 bubbles Reviewed October 6, 2012

My gf and I went for a conference in a nearby burg and unfortunately landed in two chain hotels that were very far removed from good. When we got to Northampton, we remembered HoJo and landed there again...the rooms were clean and in great condition and it was a big relief after the few nights spent in the other chains. And it was a bargain. We were very happy.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank JERRY Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Property: Howard Johnson Express Inn - Amherst Hadley
Address: 401 Russell St, I-91 Ex 19 & Rt-9, Hadley, MA 01035-9578
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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