In short: after staying three nights at the hotel, visitors were forced to pay for an additional night when they announced their intention to check out from the hotel. The visitors wanted to change the hotel because of the poor conditions of the rooms. They told the receptionist /manager of their intentions of leaving immediately after the first night of their stay. Through double talk and liess, the manager forced the visitors to pay and stay in the hotel for three additional nights. Among other things the manager clamed (lied) that the reservation had to be canceled over internet at least 24 hours prior to check-out. This turned out to be yet another lie as the reservation could not be located on the Knights Inn web site since the reservation was already honored by visitor checking in on the first day of their reservation. Be careful of their business practices if you decide to stay there!!!
- Official Description (provided by the hotel):
- Indoor heated pool; comfortable Cloud 9 bed; wireless internet access, On the House hot breakfast buffet, 100% Hampton guarantee, 24-hour coffee/tea in lobby, business center, conveniently located just off I-91, minutes from UMass Amherst, Smith College, Hampshire College, Mt. Holyoke College & Amherst College. Minutes from downtown Northampton. Hotel opened in 2005. #1 Hampton Inn in New England according to our guests. ... more less
- Reservation Options:
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- Also Known As:
- Knights Inn Hadley Hotel Hadley