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“Better than I expected”

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Holiday Inn Express Amherst-Hadley
Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence
A TripAdvisor Member
“Better than I expected”
Reviewed February 22, 2006

I travel extensively for business and have earned elite status Marriott, Hilton and Starwood hotels. That's my benchmark. This was a surpisingly good hotel for its class. Purpose of trip was to visit UMASS and we stayed just one night. Check in was easy and I am very particular about having a QUIET room. I made this request and they accomadated. Note that one side of the hotel has a highway relatively close and the other has clearly less noise. The noise within the hotel was acceptable. Walls were thinner than 3 and 4 star hotels and I could hear footsteps above but within reasonable range. The room are larger than you might expect, especially the king beds. Be prepared for a VERY firm mattress. The bathrooms were spotless. If there is a negative it would be the free breakfast. Choice was minimal and quality was not good. There are lot's of choices for meals all within a short distance of the hotel. However, if you just want a cup of coffee, danish or ceral, it's fine. Except for one person at the front desk, service was way above average (there's always one in the crowd).Finally, when traveling by car I take my pillow with me for comfort. I left it at the hotel and called the next day. They were very friendly and immediately located it and sent it back via UPS. Nice touch. Should we go back, I'd stay here again.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Maryland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 17, 2005

Stayed for 2 nights with husband and 1 yr old and had an excellent experience. King room was very large with desk and comfy reading chair with ottoman. Plenty of room for the portable crib we brought and for 1 yr old to play. Room and all public areas were very clean and well maintained. Above average continental breakfast served in large common room (hard boiled eggs, bagels, toast, cinnamon rolls, waffles, cereal, muffins, fruit). Coffee, tea, and hot cocoa available 24 hours. Plenty of clean high chairs and boosters for baby. Have a pool and exercise room, but we did not have time to use. Location is good - right on Route 9 just off the 116 exit to Umass and across the street from the mall and movie theater. Everything you could need is a 5 minute drive. Did not have VCRs which could pose a problem for older kids who want to watch movies. Staff was very friendly and helpful - esp. the folks at breakfast - they kept the room clean and the food and drinks replenished despite the many guests. We love this area and when we return we would definitely stay again. Paid about $135 per night with AAA discount - not quite a bargain, but a nice stay.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Jenabelle1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed August 20, 2005

This is as good as it gets in Amherst, which isn't saying much. (Sorry, I don't do the "quaint" bed and breakfast thing which you might get at the Lord Jeffrey).

Really, not such a bad place to stay, and unless you're willing to drive 30 minutes to Springfield, the only place I'd consider in the Amherst area. The room and bathroom were large and clean, the tv offered plenty of cable channels, and the limited breakfast was adequate given the price of the room. There's no restaurant on site, but you'll surely have a car if you end up here, and there are plenty of places open in the area should you get the midnight munchies as I always do.

I hate the open hallway layout. If the front desk person is not at his/her station (as was sometimes the case), anyone can walk in from the street and access the rooms. I know crime doesn't come to mind when you think of Amherst, but the motel is set back, all by itself, off a major commercial road and the access issue was just a little unsettling.

I suppose if you're in the Amherst area, this hotel would be your best bet.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank islington3164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Framingham
Level Contributor
186 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed July 17, 2005

This place is probably the best place to stay in the area. Rooms are clean, good size. No musty odor. Beds are OK. They were cleaning the AC filters while we were there. They make an effort to update facilities. Place is fairly new anyway.

Good breakfast.

Helpful?
7 Thank Joanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Massachusetts
Level Contributor
229 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
Reviewed March 2, 2004

Nice enough hotel with very pleasant staff. Our stay was ruined by being overun with two entire kiddie hockey teams. These little horrors and their equally horrid parents actually set up goals and were playing hockey (in full gear) in the hallways. The parents were very snippy and afronted that other guests were not overjoyed to find themselves staying right in the middle of a full out hockey game...hockey parents, yeech!

Helpful?
10 Thank leafpeeper98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 21, 2003

Hotel was clean, well-maintained, and much more plush than I would have expected from a hotel of this level. The staff was very friendly and eager to please. Standard, but good, HI Express breakfast comes with the room. Plenty of nearby shopping for those needing to stock up.

Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Amherst-Hadley

Property: Holiday Inn Express Amherst-Hadley
Address: 400 Russell St, Hadley, MA 01035-9579
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Hadley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Amherst-Hadley 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Amherst/Hadley, is located in the Pioneer Valley, conveniently situated near Amherst, Hampshire, Mount Holyoke, Smith College, and the University of Massachusetts. Our 100 rooms include a business class floor and 22 suites. Enjoy complimentary, deluxe 'Smart Start' breakfast, including hot items; wireless high-speed Internet; and use of our indoor pool and fitness room. Explore all our area has to offer and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Amherst-Hadley Hotel Hadley
Holiday Inn Express Hadley
Holiday Inn Hadley
Hadley Holiday Inn

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