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Holiday Inn Express Amherst-Hadley
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Reviews (257)
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All reviewscinnamon rollsfree breakfastroom was cleanpresidential suitepancake machinecommon areaswould stay here againfridge and microwavedecent pooldecent coffeeconvenient locationone night staynice hotelpastryoatmealhot tubmain road
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159 - 164 of 257 reviews
Reviewed August 1, 2013

We have stayed in many "Expresses", and this location was really great! The desk staff was so
friendly, really delightful, and helped us with any questions we had for the area. Not sure if this is new or newly updated, but the entire property is spotless, modern, and well appointed. Good location for seeing Amherst or Northampton sights. We will surely return.

Room Tip: We had the King Executive, which included a "wall" kitchen...very handy. In wall A/C, below window, was very effective.
  • Stayed: July 2013, traveled as a couple
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Thank mentorcari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this reviewResponded August 24, 2013

Dear Mentorcari,

Thank you so much for your kind review from your recent stay at the Holiday Inn Express and Suites. We are so delighted to hear that the staff could help you with any questions you had while staying with us. We did actually just finish going through renovations in February and we are so pleased that you enjoyed our new decor. We do hope to see you again if you are visiting the Amherst-Hadley area!

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Reviewed July 21, 2013

We booked 2 rooms for 2 nights in early July 2013. The hotel is close to the university and the center of town, but is a bit difficult to get to because of the road configuration. The rooms were large, clean and the beds were comfortable. Breakfast was great. We stayed at 8 Holiday Inns during our stay along the East Coast and this was one of the best.

  • Stayed: July 2013, traveled with family
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Thank Sanders2of2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this reviewResponded July 28, 2013

Dear Sanders2of2,

We are so elated to hear that you enjoyed the hotel during your stay with us! We do hope to see you again if your traveling through the Amherst-Hadley area.

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Reviewed July 14, 2013

When we checked in we were a bit disappointed. I had called before and was led to believe that they had 2-room suites. When we checked in (2 parents, 2 teens, & grandma) we found that it was a 1-bedroom w/ 2 queen sized beds + a fold-out couch. That was OK - but we had just moved from another hotel, thinking we were getting a 2-bedroom. So, we decided to get an extra room.

The kitchenette lacked plates, forks, knives, etc. The fridge was the same size as the fridge in the regular room. Cups in room were styrofoam.

Since this was our second "suite hotel" this visit, we now know that the styrofoam thing is common.

That said - the beds were comfortable, the rooms clean, the air-con not too noisy & the breakfast fine. It is very convenient to UMass, Smith, Amherst, & Hampshire.

  • Stayed: July 2013, traveled with family
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Thank hk-reader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this reviewResponded July 28, 2013

Dear HK-Reader,

Thank you for staying at the Holiday Inn Express and Suites while in the Amherst-Hadley area. We are so happy that you found the beds comfortable and the breakfast enjoyable. We are so sorry to hear of the miscommunication of the description of our two queen bedroom suite. One room does have two queen beds with a sliding door that goes into the seating area with the pullout and kitchenette.

Thank you so much for bringing it to our attention that you did not receive any utensils in your kitchenette area. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Thank you again for staying with us and we do hope to see you again if you’re in the area.

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Reviewed July 8, 2013

I've stayed here a few times. It's nothing fancy but the rooms are clean and quiet and the beds are comfortable. Location is convenient to UMass, Amherst (5 minutes away) Continental breakfast in the morning is also convenient. Indoor pool is small and hot but there is a nice outdoor patio which we do use everytime we stay. Staff is very nice and helpful. I would return again.

  • Stayed: July 2013, traveled on business
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Thank JudyC820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this reviewResponded July 13, 2013

Dear Judy C,

Thank you for choosing the Holiday Inn Express each time you are in the area. The staff was very pleased to hear that they are able to assist you each time you have stayed with us. The patio is a great place to relax and enjoy the sun! We do hope to see you again when you come into town.

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Reviewed June 17, 2013

Stayed there for one night this past weekend and of my two nights on the road this was the better hotel. The staff was pleasant and check in was quick. The hotel was clean and bright in the common areas. The room was clean and spacious. Bathroom was larger than I expected and was well lit. We were on the 3rd floor and it was quiet except for the air conditioning. I'm just not used to the sound of it so since it wasn't that hot I shut it off and slept fine. I had low expectations for this hotel and was pleasantly surprised.

  • Stayed: June 2013, traveled on business
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Thank gretaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this reviewResponded July 13, 2013

Dear Gretaloo,

Thank you for staying with us at the Holiday Inn Express and Suites. I am so pleased to hear that you enjoyed your stay while in the area. We do hope to see you again when you visit the Amherst-Hadley area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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