So drove up from Branford Ct. Arrived at hotel early, but being the hotel business as a GM I understand at 9am we weren't going to be able to check in. My wife asked do you have any room yet. She clerk said "oh no". I asked if we could pre register, she replied "no". So within the first 3 mins no twice.
There are many different ways to say no without saying no. Yes its a Holiday Inn express but when you work in hotels your are there to "make it happen" to make the guest have a wow experience, to create raving fans. If you work at the desk you NEED to understand you are on stage at ALL TIMES.
The room is fine and now we are settled in but to be greeted like that was really bad. We are paying over $200.00 per night to go skiing at Butternut. I will stay at Comfort Inn next time.
There is a reason why this hotel is ranked 7 out of 8 hotels on tripadvisor.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Great Barrington is situated in the heart of the beautiful Southern Berkshire Mountains. We are in close proximity to many boutique shops, several ski areas, a host of cultural activities, including Tanglewood, Shakespeare and Company, Barrington Stage Company, and The Berkshire Opera Company to name a few. Every room in the hotel includes a microwave oven and a refrigerator, high speed internet access, iron, ironing board, and coffeemaker. Our King Studio Suites offer the guest a significantly larger room complete with sofa-bed, sitting area, wet bar, and activity table. For a unique experience ask for one of our playful Jacuzzi suites. These red heart-shaped tubs are perfect for a couple looking to get away from it all and relax, or to just soak in after a long hard day of work. The property features an indoor swimming pool, hot tub, fitness room, and meeting room. The business center computer is free to use, with totally free internet access, so you can stay in touch without having to lug your own computer with you. The Express Start breakfast if free to all, and is always a big hit with our many repeat guests. Come on out to The Berkshires and see how the other half lives. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com, Hotwire, Priceline, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Holiday Inn Express Great Barrington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Great Barrington Hotel Great Barrington
- Holiday Inn Great Barrington
- Great Barrington Holiday Inn