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“Not All Paneras Are Created Equal”
Review of Panera Bread

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Panera Bread
Ranked #38 of 75 Restaurants in Franklin
Restaurant details
Reviewed August 10, 2013

Pick any Panera and the menu choices will be the same. Panera's food has been reviewed many times and I'm just going to touch on it here. Panera has decent if not outstanding breads and pastries. Lunch salads and sandwiches are interesting and usually tasty and fresh. You can mix and match 1/2 soup and 1/2 salad if you want. Servings are reasonable as are the prices, and most everything is made to order...wherein lies the part of the problem with this Panera.

The servers are pleasant and polite, but the ordering and delivery process is slow and inefficient. You wait on line to get a toasted bagel, and while it's toasting, everyone behind you waits to order their food. If you have a custom drink, like a smoothy, they put it on the counter somewhere else in the ordering area, and you wait for that too. Sometimes the person who is toasting your bagel makes the smoothy as well, making the wait for the person behind you even longer.

This Panera is really too small for its market. The ordering area is cramped and it is often not clear if there is one queue for service or several lines for the various registers, as there are often crowds of people hanging around the area waiting for something. Tables are very close together and often occupied for hours by people using the space and free wifi as their office. Because space is so limited, Panera should enforce the 1/2 hour rule at busy times and ask these people to vacate their table.

Contrast this with the Milford Panera (and others in the area). In Milford, the space is much larger. There is a bank of tablet computers off to the side, where you can place your order, customize it to your heart's content, and have it delivered to your table when it's ready. Maybe they're not efficient either, but since I'm sitting down chatting with friends at my table waiting for it to be delivered, I don't notice. It's alltogether a different experience.

    • Value
    • Atmosphere
    • Service
    • Food
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