I stayed here this past weekend. I booked a Spa Escape weekend with a club level room. When I checked in the front desk person told me all that was available was a handicap room, that was fine with me. I told her I would be heading to the Spa for the day anyway. I think she was a trainee and she needed to check with the front desk manager if she could give me that room. I went to the SPA, which was excellent. The SPA staff are great, I thought the spa lacked some amenities such as rain showers or hot tubs, etc but overall a good value for the experience.
When I checked out of the SPA I told them that a SPA treatment was included in my package. I was told I needed a voucher from the front desk. I went back to the front desk and the front desk person needed to ask the manager if she could give me the voucher. The manager came out and gave me the voucher. I then asked if my key would give me access to the Club level lounge and the manager checked the computer and said no. I then said "I booked a club level room" -- he checked again and said you are right and gave me access.
I am not sure the staff and the revenue department are in sync, the front desk should be aware of what is included in the room package, I should not had to go back several times and they should not have someone on the front desk without the proper training. After all, I felt a little ripped off because even though I said it was no big deal, the reality is I paid for a club level room and did not get one. I was overlooking the roof of the entrance when I paid to be on the top level of the hotel.
I would go back to the SPA and I hope the front desk recieves some process improvements it would be shame to see the hotel suffer, it is nice.
- Official Description (provided by the hotel):
- Experience the Premier Luxury Foxboro MA Hotel, Steps Away from Gillette Stadium Enjoy the engaging atmosphere that surrounds the only luxury Foxboro MA hotel. Centrally located less than thirty miles from both Boston and Providence, the Renaissance Boston Patriot Place Hotel is a contemporary-style retreat with a sophisticated sense of design and comfort. Stay within yards of Gillette Stadium, the home of New England's three-time Super Bowl Champion football team. ... more less
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- Also Known As:
- Renaissance Boston Hotel And Spa At Patriot Place