The hotel front desk people were extremely friendly and helpful. however, it was clear the hotel was not run well (I don't know how they got AAA 4 diamonds). The lobby was filled with adults and little kids running around in dripping wet bathing suits which was extremely inappropriate. Someone should have told them to wear cover ups and be dry so I won't fall in puddles of water on the lobby floor. The lobby had this awful music playing that matched this awful bright red decor. We ate breakfast in the room after our first experience as we hated the decor and loud music. The room had equally as "Bright and Vibrant" decor which was not restful or soothing. We asked for another luggage rack, and got 6 additional trash cans. Finally after 5 calls, several hours later, we finally got the luggage rack along with the non-feather pillows we requested. Since we generally stay at Four Seasons, Ritz Carltons, etc, we were shocked by how cheap breakfast was ($11 for a continental). However, after spending one morning eating in this dreadful breakfast area with stale food items and orange juice that tasted out of a can, I missed paying the $30 for a breakfast that is wonderful and a calming experience. I have also never ordered a room service breakfast that did not come on a table and was missing coffee mugs. We had to eat the stale and cold breakfast on a tray on top of the bed. Either way I guess breakfast was a lose lose. I must reiterate that the people who worked here were friendly, but perhaps not the best at situation managing a hotel. If you stay at these Renaissance properties a lot its probably fine (I still can't get over the fact that there was no turn down service), but this hotel seriously needs rethinking. Just a non-downtown Las Vegas sleazy casino decor with classical music instead of this hip-hop music would go a far way.
- Official Description (provided by the hotel):
- Experience the Premier Luxury Foxboro MA Hotel, Steps Away from Gillette Stadium Enjoy the engaging atmosphere that surrounds the only luxury Foxboro MA hotel. Centrally located less than thirty miles from both Boston and Providence, the Renaissance Boston Patriot Place Hotel is a contemporary-style retreat with a sophisticated sense of design and comfort. Stay within yards of Gillette Stadium, the home of New England's three-time Super Bowl Champion football team. ... more less
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- Also Known As:
- Renaissance Boston Hotel And Spa At Patriot Place