We stayed at Beachside the first week of May 2012. The week before our vacation, I experienced a temporary medical problem which meant I could barely climb stairs and needed a cane just to get around. This is the very first time I have had a medical situation, and since it was so close to vacation time we couldn't cancel without a huge penalty. So I thought it would be ok to go and that we could probably get a first floor room since it was still off-season for the Cape - and because I had seen this resort was part of the Diamond Resort system and Diamond is known for their customer service.
If you are expecting a Diamond Resort experience, you will be sorely disappointed with Beachside.The first problem was when we checked in and requested a first floor room. I tried to explain that I simply could not climb stairs every day for a week and that I would essentially be stuck in the room day and night. The first word out of the mouth of the front desk person was "no". They would NOT be able to exchange our 2nd floor room, but "the stairs are carpeted so it's not so bad". I supposed that meant that if I fell down the stairs I wouldn't be hurt as much since there was carpet. By the time we left the front office I was in tears and this is not the way I expected to start my first vacation on Cape Cod. The next morning my husband called the front desk and once again explained the situation. This time the front desk person called the manager and she was able to move us to a ground floor unit. I was profoundly grateful and that afternoon I went into the office to thank the manager (Dory) for her thoughtfulness. What I got from her was a verbal tongue-lashing about how they "just can't be moving people and we were just lucky that the owner of the unit was in collections or we would have never gotten moved". She went on and on - even saying that she had called our exchange company and that we "didn't have a request for a ground floor unit so we shouldn't expect to get one". Since I had never had a problem before it was never necessary to ask for a ground floor unit, but she told us that she told the exchange company that we should "never be put in anything above ground floor from now on". I didn't realize that she had any authority to tell anyone anything about what we should or should not do regarding our vacation reservations and once again I was in tears - mainly from the fact that I felt so lousy but also from the tongue lashing I got for being ill and wanting to change my room. So all in all, this was a very disappointing resort. It could have been handled in a much better way. But since it is a small resort and the location is ok, I am sure that they will always be full and won't care whether they get a poor review or not. Just beware, this is NOT a Diamond resort and that if you experience any kind of glitch in your plans there isn't much you can do about it. And even if the managemenet does do something nice, they make the traveler feel like it is an imposition to even ask for a favor. The place is clean. There is no dishwasher and no (absolutely ZERO) condiments for cooking. There is a coffee pot and a toaster. Bare bones on cooking utensils, pots and pans, dishes, and silverware. The glasses are very heavy and are all on the top shelves of the cabinets so not very convenient for anyone shorter than 5'8'" minimum. The staff does make the bed daily and changes the towels if you want them to. I suppose that if the situation would have been handled differently I would feel better about this whole thing - but we have always had such good results with our resort selections all over the world and it never occured to me that I would be treated like an imposition just because I couldn't climb stairs one time in my life.
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- Also Known As:
- Beachside Village Hotel Falmouth
- Beachside Village Falmouth, MA - Cape Cod