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“Great Location & Accomodations for Family Vacation: A+++++++”

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InnSeason Resorts Surfside
Certificate of Excellence
New York
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Location & Accomodations for Family Vacation: A+++++++”
Reviewed July 13, 2012

I was nervous about this resort after reading the reviews and am so glad I ignored them and went despite some of the negative comments. This was by far the best vacation we have had in Falmouth and I've been going for over 25 years. The accomodations are perfect! We had a queen bed, a pull out couch, good cable along with a nice TV and DVD player (a bonus if you have kiddos along or want to have a movie night with your sweetie), plus a kitchen area that was stocked with all the dishes, silverware, etc. for your meals and essentials (paper towels, can opener, toaster oven-the nice kind you can heat up things in and even broil items with, microwave, etc.) and even had a few stools too. The bathroom was great too and included a bathtub with shower which is important if you have kiddos who are little like I do.The shower was always hot and if you run out of towels the front desk is always happy to give out more. I am a clean freak and loved how clean the room was from the moment we opened the door. I am not sure why others have said it seems dated, everything looked new to us and in excellent condition. While we were staying there the handymen were painting in the mornings and making repairs on a daily basis. This place is kept up great! There's also a great patio with a slider door and chairs and table set too so you can enjoy some meals outside. We brought our fold down picnic table for the kids which worked out awesome. Some other benefits for those of you with kiddos to staying here are the kids daily activities -you sign them up for craft activities, things like a beach walk, (specific days before the weekend rush I think). Some other benefits were there are two pools in this resort (our room was poolside -the outdoor one-which we loved!!!), one is indoor and the other outdoor. There's also bocci ball, tennis courts, and shuffleboard available, a kids playground thats fenced with a cool pirate boat playground equipment, swings, slides, picnic table, etc. Theres a little private beach behind the playground you walk down the steps to and can go fishing off the rocks or just hang out on the beach and walk, its a little beach and once tide comes in there's less area to walk but great to check out in the am. There's a beach directly across the street from this resort which is awesome! You can see if from many of the rooms its so close and some rooms in the front have a great view of the ocean. You are literally seconds away from walks on the beach or swims at the beach with your family. You can't beat water on three sides of your resort with ocean breezes surrounding you every time you open your door to step outside! Another great part, you don't have to worry about parking because you have a spot at the resort so you walk across to the beach with your stuff which is a huge plus for any of you who have ever had to use the meters across town at Falmouth Heights beach and lug all your stuff. Another cool thing was the resort had a barbecue night when we were there which included hot dogs, hamburgers, drinks, snacks, and ice cream w/ toppings for dessert for just $4 for each adult and completely free for kids. How cool is that? They did all the work and you pay at checkout. No hassle! We loved this location and loved the accomodations. Our kids met so many nice kids to play with and the other families we met were fabulous. It was perfect in every way. There are a few things to mention that some may not appreciate: the air conditioner doesn't work the best if you keep it in the 70's you have to drop that baby down a few extra degrees to notice the cool air. Make sure whoever sleeps next to it brings an extra blanket, you won't want to shut it off when your temps are in the 90's even though it is an energy saver to do so. The room heats up fast on such a day. We are so happy this location even has air conditioning we are not picky. It is not always a given in the Falmouth area (which we have found out the hard way in the past). Another thing to mention if you want your bedding changed you must ask. We stayed for 5 days and the bedding didnt get changed any of those days for the queen bed. Totally green and we get it so not a deal breaker for us, but could be annoying if you have a lot of sand and dirt getting in your sheets every day. The maids did leave us new sheets for the pull out couch when we threw them in our pile of dirty clothes so maybe if you need new sheets just pull them off and put them with your dirty towels.

None of us wanted to leave when our trip was over and that was because this resort was so family friendly and really had the whole package. The staff that works here is always smiling and readly to help you in any way they can another plus for us. This will be our first choice every year when we vacation in Falmouth. Thank you so very much for the awesome memories InnSeasons Resorts Surfside. You truly deserve an A+++++ rating. :)

Room Tip: Rooms in the front have an ocean view, there are also rooms that are poolside which are great, the p...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank heater5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, July 20, 2012
Hello Heater5000,


Thank you so much for your wonderful review of the Surfside Resort! We embrace being a family oriented Resort, capable of offering the very best in service and amenities that Falmouth has to offer.

The staff of Surfside takes great pride in our property. Every department has a goal of 100% satisfaction without exception. We are on a comprehensive maintenance plan to ensure the property maintains the original beauty and Cape Cod feel.

Our activities program is a great source of pride to us and mom and dad certainly enjoy a little free time while their children are in the capable hands of Ms. Heather, our seasonal activities coordinator. The BBQ on Tuesday is our way of saying thank you to our owners/guests, the staff and I enjoy the interaction and we would not change a thing!

Please rest assured we will share your comments with the staff, and we do hope if you find yourself in Falmouth again you will choose the Surfside Resort for your cherished vacation memories.
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Chicago, Illinois
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 8, 2012

By no means were we disappointed by this unit despite the 3 star rating. This resort was in a perfect location: 5 minutes to shopping and ferry to MVP, great private beach, good location for walking/jogging. Also, we stayed over the 4th of July holiday and watched the Falmouth Heights fireworks rit from the resort's beach. The resort grounds were nice, but basic. Outdoor and indoor pool/whirlpool were nice, not overly crowded and seemingly clean. The staff was very pleasant and very helpful. Whenever we needed something(I.e., new toaster, charcoal for grill, towels, etc...) the staff was happy to ablige and prompt.
What caused us to rate the resort a little lower was the room itself. We've been to other timeshares that seemed bigger for a 1 BR. The kitchen supplies were, broke, dirty and very basic (I.e. 1 small fry pan which had teflon flaking off). The in room hot tub had a scum film ring when we turned it on. Bed was small despite plenty of room for a king. Again, the staff was very helpful addressing all of our concerns. So, overall, if you like to get out and explore during the day and come back to your room at night, you will be very happy at Surfside.

Room Tip: Choose by location, then room amenities if you like to get out and explore during the day and just s...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ron0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, July 20, 2012
Hi Ron0001,

Thank you for taking the time to write a review. We are happy to hear you enjoyed the wonderful amenities the Surfside has to offer. The staff is exceptional and quality service is their goal, we are happy to hear they were receptive to your needs.

We are sorry to hear that you had issues with your unit. Surfside Resort prides itself on the condition and cleanliness of our units. We apologize for falling short of our goal in this instance. Rest assured that we will double our efforts to ensure this does not happen again.

Thank you again and we hope that you will choose us for your future lodging needs when visiting the Falmouth area.
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Vero Beach, Florida
Level 6 Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 10, 2012

This resort is a nice location right by the water. They have a pretty outdoor pool and a tennis court. The indoor pool and hot tub were in a separate building than the one we stayed in. The day we used the facility there was ice cold water in the shower and cool water in the heated pool. Our studio bathroom mirror had black splotches all over .... which made the place seem pretty mediocre. The air conditioner/heating unit was about 1 foot away from the top side of the bed ... so the person sleeping on that side gets blasted with air if it's left on over night. Our GPS couldn't find the place in Falmouth; it COULD find it with the address if we put in Falmouth Twn. There was a complimentary computer to use in the lobby; fee for internet use in the room. We booked through RCI for 5 nights. Since we arrived on a Monday and left on a Saturday, we were charged TWO housekeeping cleaning fees.

Room Tip: One of the two buildings houses the indoor pool; if you don't want to mess with going outside fi...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank QTandToots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, July 20, 2012
Hi QT and Toots,

Thank you for your review. We are happy that you enjoyed your stay with us and hope you will choose us again should you return to beautiful Falmouth. We apologize for the discomfort you experienced with the air conditioning unit in your room. The engineering staff will look at the unit to determine if moving it would be an option.

The mirror you spoke of had an issue with the adhesive which has been addressed. Once again thank you for your feedback and we do hope to see you again soon!
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Tucson
Level 6 Contributor
312 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed May 24, 2012 via mobile

We stayed a week, booking through II. The resort was okay - fairly basic, but a good location fronting the ocean with a view across to Martha's Vineyard. There is a shell covered small beach across the street. Not so great for hanging out on the beach, but the waterfront location is nice. Decent indoor and out door pool, with a hot whirlpool inside as well. Staff is friendly and quite helpful. Our unit had two bathrooms, which was nice, though a basic living area. The hideabed in the living room is virtually unusable. It's all springs and no padding. Don't plan on putting anybody on that bed that you'd like to keep as a friend. The bedroom is quite large which is why it's inexcusable not to have a king bed in it - only a queen size. A queen may be fine for newlyweds, but it's way too cramped for anyone else. All in all, an average timeshare unit. Perfectly serviceable as a base of operation for exploring the outer cape.

Stayed May 2012, traveled as a couple
Helpful?
4 Thank TucsonCurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, June 8, 2012
Hi TucsonCurt.

Thank you for taking the time to review InnSeason Resorts Surfside. We appreciate your compliments regarding our staff. We strive to provide friendly and helpful service and it is very reassuring to hear that we are pleasing our guests. We apologize for any discomfort that you may have had during your stay. Please inform us of your next visit and we will be sure our accommodations are more to your liking. If you have any other comments or concerns please do not hesitate to reach me at mmacdonald@innseason.com. Your feedback is essential in improving our resort and ensuring a pleasant stay for all future guests.
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Colorado
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 15, 2012

we traded our time share thru interval intnl. nice hotel right across the street from a nice beach. not really the best time to be laying on the beach. But we really beat the crowds and drove all over the cape and visited everything. The single only has one bed and a pull out couch. Couch was ok. bed is small, not really a queen- or at least seem smaller. I was hoping for two beds.
nice size fridge, small but held enough. Toaster oven and nice size microwave. They had coffee for each day. plenty of plates and silverware. They have some beach chairs to loan and generous with their towels. Their pool looks nice and clean. The bathroom is very small, but the shower is great. Good TV with DVD player. I would stay here again.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roxane01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, June 8, 2012
Hi Roxane01!

Thank you for your review. We are so pleased you enjoyed your stay with us and thank you for your great feedback. We are constantly updating every area of the Resort and have already begun planning for our Fall and Winter upgrades. Please visit us again to see what has changed!! Should you have any questions or suggestions please do not hesitate to contact me via email at mmacdonald@innseason.com~
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Wading River, New York
Level 4 Contributor
28 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 15, 2012

We exchanged a timeshare to come to Surfside and have been overall very pleased. We stayed in a 1 bedroom, so we had a jacuzzi tub, "full" kitchen and two bathrooms. The indoor pool is nice, our 2 year old enjoyed it. The bedroom is really large and the living area is a little small, but for us (two adults, 2 year old, 7 month old) it was fine. Some things could be updated, you can tell this place isn't brand new, but it's got everything EXCEPT an on-site laundry facility. With two small kids we had to take clothes to a laundromat while on vacation, which stinks.

The view from our balcony was fantastic - between sitting there and drinking coffee watching the ocean and the jacuzzi tub at night, it has been relaxing. There is also a nice playground for little kids, which is fenced in, so if you need them to just burn off some energy - it's a nice option. Very picturesque place and very friendly staff.

Room Tip: 2nd Floor has great views!
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kerstin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, June 8, 2012
Hi Kerstin T!


Thank you for taking the time to write a review. We at the Surfside resort strive for 100% satisfaction, we would love to have on-site laundry but it is not possible due to the location we are in. Our staff is always happy to direct our guests to the local laundromats that are just minutes away. We are a family Resort and love seeing new generations create their own cherished vacation memories. We look forward to seeing you again soon!
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Reading, Massachusetts
Level 5 Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 14, 2011

We returned to the Surfside, after trying another InnSeason Resort in the area. This one has the advantage of both an indoor and outdoor pool (although in May, the outdoor pool was not an option this time.) The Surfside rooms have full kitchen amenities, something we look for whenever we travel. The second bathroom is a plus. It is across the beach (throw a stone) from the beach - Martha's Vineyard in view. The staff were friendly and accomodating.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
4 Thank mqrussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CQS-SFD, General Manager at InnSeason Resorts Surfside, responded to this review, October 11, 2011
Thank you for taking the time to let us know of your experience! We at Surfside are delighted you enjoyed the amenities and your accomodations and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InnSeason Resorts Surfside

Property: InnSeason Resorts Surfside
Address: 134 Menauhant Rd, East Falmouth, Falmouth, MA 02536-7583
Location: United States > Massachusetts > Cape Cod > Falmouth
Amenities:
Swimming Pool
Hotel Style:
Ranked #2 of 7 Specialty Lodging in Falmouth
Price Range (Based on Average Rates): $
Hotel Class:3 star — InnSeason Resorts Surfside 3*
Number of rooms: 57
Official Description (provided by the hotel):
With the Atlantic Ocean at the front, Great Pond behind and Martha's Vineyard on the horizon, this resort is surrounded by the natural beauty. Accommodations include studios, 1 and 2 bedroom suites with fully equipped efficiency kitchens and private decks with great views. Amenities: Indoor & Outdoor Pools, Beach, Bocce Court, Shuffleboard and Tennis Court ... more   less 
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Also Known As:
Innseason Resorts Surfside Hotel Falmouth
InnSeason Resorts Surfside Falmouth, MA - Cape Cod

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